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...to communicate with guests directly through their email.  Unfortunately, the channel doesn't always supply client email.  One channel seems to pass the guest email through in the booking less than 1/2 the time.   

I want the ability to test to see if the email was provided.   I have a series of templates delivered to guest emails.  When the email is not provided none of the templates is sent....

...filter to the bookings GET
* We've removed the deprecated sinceUtc parameter from the bookings GET. Use since_utc instead.

New Property: entity on Webhooks

[Change effective August 6, 2025]

All webhooks now include a new property entity which contains an object representing the related record.

Example:

{
"action": "entity_update",
"categories": [
"other"
],
"entity": {
"...

Yes I just have a lot of last minute bookings and over 50 cleanings a month- sometimes 25 a week and different cleaners work on different days so I think I need a way to run a report based on which cleaner is working that property on that departure day so then I can specify the report to run for a certain cleaner 2 times a week looking forward maybe 3 weeks at a time..

It would be nice to have...

property > rules > security deposit > release days  > enter 2. 

For existing bookings, go to booking > rules tab

...you use same tracking ID for your website and for OR widgets?

of different ones?
In 1st case, using different ones example: my overall website GA tracking id is xxxx-1. My OR widgets GA ID is xxxx-2. They are tracked as separate "pages" by google using different user counts etc.

in 2nd case, using same GA ID, If I use xxxx-1 on both OR widgets and on website, I think that overall website traff...

...happened with some emails, not all.

Problem 1: I had copy/pasted from microsoft Word a table. It looked great, helped readability, but it was somewhat wide. Removing that helped a little

Problem 2: Long links. I had about 5 links in the email that I had to replace with shortened links. Was easy to do in the OR email template editor, I just replaced the 'Text to Display' with a short descript...

...ured yet, first set that in the Change Property Settings button.

There are a couple things you can do to change rates...

#1 - you can do rules based pricing like "for arrivals < 10 days away, add a 20% discount" -- this is done as a criteria in the surcharges & discounts section

#2 - you can use spot rates. These allow you to set specific nightly rates for a date range. It's not a calendar UI ye...

Resurrecting the topic.
I want to hear from members how use sec dep (CC hold) on the following:

1. Have you ever had to charge from sec dep? If so, was it difficult?
2. If you had traditional damage deposit and switched to sec dep, did you have increase in damages/mess created by renters?
3. If you use sec dep, AND if you take payments by venmo/check/zelle, how do you handle it? Do you male peop...

Ahh, the secret is out! Yep, this went out in a release over the weekend. We haven't written docs yet, but it's pretty simple:

1) Go to Settings > Surcharges & Discounts and add one
2) Select the Discount type
3) Select Applied by Discount Code and enter the code

Once you have discount codes that apply to a property, the discount code box will appear on the guest form for a quote as well as on th...

Does this mean anytime I add a new scheduled email After an event has happened it will apply to everything that previously happened? Example: send a survey email 2 days after departure? Will it send to everyone that has already left? Send a check in email 7 days before, will it send to all or only future check ins?

Also, what is the time zone that the system uses? Example: My property is in...

...ater.

In the future, it's possible that we could create a system of rules so that some are auto-released and some aren't. For instance, you could set a rule so that any booking with a group size of 2 or less is auto-released 3 days after departure, but bigger groups require manual. Something like that.

Hope this helps,

-Michelle