...filter to the bookings GET
* We've removed the deprecated sinceUtc parameter from the bookings GET. Use since_utc instead.
New Property: entity on Webhooks
[Change effective August 6, 2025]
All webhooks now include a new property entity which contains an object representing the related record.
Example:
{
"action": "entity_update",
"categories": [
"other"
],
"entity": {
"...
New Property: Travel Insurance information on Bookings
[Change effective April 2, 2025]
The GET v2/bookings/{id} () endpoint and GET v2/bookings (
...a guest asked for alternate directions, instead of doing it the old way by choosing "Use Template" and then choosing the one I want, I had to:
1. Go to Setting | Templates | Channel Templates
2. Find the message to use
3. Copy the message by hand
4. Paste the message into my reply to the guest by hand
5. Manually replace all the field codes
6. Send
This is not an improve...
...e able to change that language to "Unfortunately, Saturday check-in's or check-outs are not available"? Any help would be greatly appreciated. Thank you.
...or: (/integrations#GuestCommunication)
If you have additional questions, reach out to help@ownerrez.com by Katie W (/forums/users/347436821) – Jan 31, 2025 2:36 PM (UTC)
Sorry for the late response.... Thank you for the reply and the info, I wil look into this.
Lianne
Thanks for the timely response! If you're working on it, I can tolerate it.
But since you asked what else could be fixed:
(1) Ability to resize the panels
(2) When opening the inbox, the main panel should show the latest message, not a blank screen (maybe this is just my preference)
(3) Filtering is great (thank you!) but it would be nice to have a search function.
Thanks!
...t Chris. I already talked to Caleb from Lynnbrook. I guess it was good while it lasted. Here is the email.
Hello,
We'd like to let you know that we're making some updates to your Stripe fees.
In 2017, we updated our fee handling for refunds and international payments to account for changes in our underlying costs. Because you were an early user of Stripe, your fees did not change at the time....
...bother to do that in the channel; do it in OwnerRez, and then let OR push all that stuff to the channel when you turn on the API connection for that property, which is what it's going to do anyway.
2. If you are *not* using an API connection, you can import property listing information from Airbnb or HA/VRBO into OwnerRez, but not the other way around. Channel Bridge doesn't do that kind of data...
..., you *can* put a widget on your Facebook page:
Nice - this is actually a really useful approach but looks like a Facebook Page would need 2,000 followers before it can be used. So I imagine most owners cannot take advantage of this. Too bad, I'd probably do it if it was as easy as dropping widgets onto a Page.
...end. They can basically receive an email from your specific email address and send the contents of that email to a phone number you indicate in the to address. For example - send an email to 15551234567@sms.clicksend.com and it will send a text message to 5551234567 with the content of the email. Has worked great for us for years.
Along the lines of fully integrating solutions with our...
...dates culture set to UK.
- The "create quote", "create booking" and "block off" modals.
- On the booking view I see things like "Scheduled a payment for the remaining balance to be paid on 6/9/2022." and "Scheduled a security deposit of £500.00 to be run on 7/2/2022. This is a "hold" that will be released after your departure.". Those dates are in mm/dd/yyyy format.
...should do so - it's a straightforward way to significantly reduce the risk of spam identification. Free Gmail accounts are notorious for spam, so you don't want to use those if at all possible.
2. Does the content of your emails look like spam? There are a number of testing tools and resources on the Internet you can use to see how spammy your standard emails are:
...A few years ago when I was looking for a new job, some recruiter emails were going to my spam and I missed opportunities. So from then on (until I got a job), I was looking at my spam folder daily!
2) If you are using an email you had for awhile that gets a lot of spam, you might want to create a new email, so that it is easier to monitor for guest emails
But now, this episode is making ME think...
