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  • Blog

    We just released an update that changed how renter agreements are signed. The update involved two major areas:

    1) We removed renter agreement archiving from the quote acceptance process.

    2) We added the ability for guests to sign renter agreements after the fact.

    Many of you have already noticed these changes and have asked some great questions. Here's a breakdown of everything that happened....

  • Forums

    Sometimes 2 of us will be monitoring the unified inbox and begin typing close to the same time and not see that the other person already replied to the inquiry at hand and wind up with two responses instead of one. Yes it takes a narrow time window for this to occur, but it happens. It would be super nice if we had something closer to a live chat indicator so that we could know another user on the...
  • Forums

    ...r more than 6 weeks, I have been going through the same cycle: I call their support, they apologize for the issue I am having, they promise their payment processing department will resolve the issue. 2 days later I receive a message from their team asking me to call the same number I called in the first place. I tried calling them, or sending them a message through the extranet app, same cycle repe...
  • Forums

    [Another topic was closed as a duplicate of this topic ()]
  • Forums

    [Another topic was closed as a duplicate of this topic ()]
  • Blog

    I am with Chris on this... I charge a security deposit AND have the ARDI damage insurance for every booking at $20 for $1500. I increased my cleaning fee by $20 to cover that cost. I agree that renters need some skin in the game but you want to also be covered for anything that exceeds the deposit. (I learned this the hard way with my very first guest in my 2 month old house!) For guests that are r...
  • Forums

    ...ge - Honeywell does (zoned system is when there is one unit but it is zoned with separate thermostats for different floors). I have 3 stories in one of my cabins, and one of the units is zoned across 2 floors (the other unit is dedicated to the 3rd floor). I do not think nests do that.
  • Forums

    has some applets(?) for Honeywell Total connect Comfort (which is what i have) but I do not see one that allows to use reservations calendar and follow something like this:

    if checkout day, at 10AM ET and system = cool, set temp = 78F
    If checkin day, at 2:30PM and system = cool, set temp = 75F

  • Forums

    It would be nice if owners had the option to show how much availability is available. A simple box that states how many nights to show for each would be great. For example an owner could select to show 5 days before arrival and 2 days after departure.
  • Forums

    I'm curious. I've had 2 incidents with previous, valued guests with emails that I send through the OwnerRez platform going to their spam. These are guests who respond to communication in a timely manner. In both situations, I reached out to them via another email and they confirmed the email sent through OwnerRez went to their spam. Why is this happening and any suggestions on what to do? Thank...
  • Forums

    Is this damage insurance in place for every reservation that feeds into the platform? I have it on but have 2 VRBO guests that I had pay their $59 insurance fee. Does that mean I'm paying $20 and they're covered twice?

    Just want to make sure I understand that before I take the VRBO option off of my booking settings.

    Thanks!

  • Forums

    ...n they arrive.

    Our neighbor (guesthouse) has them calling as they arrive, and meets them at the front door for a quick wqalkthrough.

    We live in the large (5 unit) Property and are 1 block from our 2 unit Property.

    If their phone is dead, we can talk via doorbell. If the doorbell does not work they can contact us. I agree you need two methods in case something goes wrong.

    The Ring Video doorbel...

  • Forums

    I send it 2 days prior to arrival. after balance has been paid and ID provided to me and rental agreement signed.
  • Forums

    Hi again Stacy, sorry for the lack of support articles on the subject! One of our major goals for 2019 is correcting that.

    Basically, the renter agreement is presented to the guest one of two ways:

    1) For direct bookings (when viewing/accepting a quote or the guest books through your website) the guest is shown your renter agreement as one of the pages in the booking workflow. The fill in POC i...

  • Forums

    ...of experience developing systems like these and OR's is well done. And the team supporting it is responsive and I think headed in a great direction. So feel safe jumping in if you haven't already.

    2) About the website, feel free to call me 512-913-8609 if you want to talk about alternatives. I'd say for 80-90% of new users they probably should use the OR provided website, because doing your ow...

  • Forums

    Ah, thank you, that explains it - she opted to pay by check AND selected insurance, apparently. That is why I saw the email. By the way now since I was able to add an optional check discount, 2 people already opted to use it.
  • Forums

    ...h VRBO.

    Noticed a few issues with how formatting is handled.
    1. If you are using bullet points in your template, they do not carry forward and text becomes all merged together without line breaks
    2. Changed bullet points to separate lines. better.
    3. Some words get stuck together with no spaces even though there are spaces in the template. I think it happens around variable fields or fields wit...

  • Forums

    Thanks Chris. I happened to look at the searches for my listings on HA/VRBO yesterday and found that I had dropped from around top 100 to about 2000 of 2500 listings in Galveston. I called HA and they said it was because my ratio of bookings to inquiries was low. They thought that my content was fine but advised I should look at my competition to see what they are doing or saying in their listin...
  • Forums

    Thanks Chris. I happened to look at the searches for my listings on HA/VRBO yesterday and found that I had dropped from around top 100 to about 2000 of 2500 listings in Galveston. I called HA and they said it was because my ratio of bookings to inquiries was low. They thought that my content was fine but advised I should look at my competition to see what they are doing or saying in their listin...
  • Forums

    Another question about triapdvisor auto responding. is there any way to set up auto responder to reply to 1) guest email directly and 2) via TA dashboard similar to VRBO. Right now it only auto responds to guest private email and I have to log into TA dashboard and respond there to maintain the "response rate". thanks