Hi All!
I am newer to OR and set up most of my messages to go out via email. My thought was: The emails look prettier, I can send attachments cleaner, and not all guests check their VRBO/Airbnb messages. Also if they have my email in their inbox several times, they will be more likely to find me and book direct with me in the future. However, I am now entering into our summer (busy) season and learning that when a guest responds to those emails, it's actually a pain to respond back b/c I can't just reply to that email like normal. If I want to stay consistent with branding/email address, etc then I have to go back into OR and respond there by sending a new email (which then doesn't copy the previous email or subject line).
I'm also finding that guests tend to reach out to me during their stay via the channel message and they are maybe less likely to check email while on vacation (makes sense! and easier for me to respond to). So I actually just set up a "How are you doing?" check-in as a Message. I am also wondering if I should send the "reminder to check out" via Message, not email? And maybe the "Check In Instructions" via Message too?
I also wonder if certain things should be within the Messages so that if there is an issue later, VRBO or Airbnb can see it?
And many of us know people who just don't check their email or get so many they don't see the ones from us.
So now I am just wondering what, if any, should go to email? As I said, I am new to this so don't have a large sample size to really get any opinions yet so thought maybe others on here can give their insight before I get too far into creating a ton more emails I have to copy and move over? :)
Thanks!
