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Shannon S

Joined December 2024
21 posts
Topic

General Help and Questions » Forced Changed: "Simplifying Airbnb service fees"

You should just state there is a pet fee without listing the amount. They will see it in the cart when checking out. Or you could say $75 + Airbnb fees and taxes (b/c don't forget Airbnb will tax on …

(Posted Oct 21, 2025 3:34 PM)

Feature Requests » Multiple Quotes to Same Guest and Ability to Unblock Nights outside of Calendar

That's great and much simpler than I was originally told how to do this. I'll remember for next time. Thanks!

(Posted Oct 8, 2025 1:16 PM)

Feature Requests » Multiple Quotes to Same Guest and Ability to Unblock Nights outside of Calendar

No, I’m actually referring to quotes for direct rental people from our website.

(Posted Oct 4, 2025 5:24 PM)

Feature Requests » Multiple Quotes to Same Guest and Ability to Unblock Nights outside of Calendar

Hi, this is a rather unique scenario, but possibly not that uncommon for others? I realize this is also two requests but happened in same situation and are interlinked, so lmk if I should request sec…

(Posted Oct 2, 2025 12:19 PM)

Feature Requests » One Night Discount

I am also looking to create a one night only discount. Currently, we offer a 50% discount on gap nights when available-- after the guest has booked. (I got this idea from OR's template suggestions so…

(Posted Oct 2, 2025 12:01 PM)

General Help and Questions » One Night Discount

Thanks. I thought I was posting in the feature requests. I'll repost at the link you sent me.

(Posted Oct 2, 2025 11:58 AM)

General Help and Questions » One Night Discount

I am also looking to create a one night only discount. Currently, we offer a 50% discount on gap nights when available-- after the guest has booked. (I got this idea from OR's template suggestions so…

(Posted Sep 5, 2025 10:38 AM)

General Help and Questions » Forced Changed: "Simplifying Airbnb service fees"

Whoa! I did not see this! Where did you find this?? I def have changed my policy after too many last minute cancellations this year and significant loss of income. My home is too large and our guests…

(Posted Sep 2, 2025 4:51 PM)

Feature Requests » Tag Options for Check In and Check Out to add Early, Standard and Late with Triggers

Both. The default check-in time is 4pm and check-out time is 11am because you only allow for one time and this fits the majority of the year. We change those times to an hour different if we have a s…

(Posted Jul 28, 2025 1:04 PM)

Feature Requests » Tag Options for Check In and Check Out to add Early, Standard and Late with Triggers

I know others have mentioned wanting check in times based on season.  I was wondering if this feature request could be included in with the other seasonal request because to me, they will be used in …

(Posted Jul 10, 2025 5:09 PM)

Feature Requests » Triggers that can be sent after x number of hours

Agreed! I find that my personal message gets lost in the shuffle of all the emails they receive right after booking.

(Posted Jul 10, 2025 4:57 PM)

Feature Requests » Triggers that can be sent after x number of hours

Agreed! I currently have a trigger set up to send a message to my guests immediately after they have signed the Rental Agreement, but I'd like to have a template scheduled for a few hours later or ev…

(Posted Jul 10, 2025 4:56 PM)

Feature Requests » Upsell Trigger - For Late Departures or Early Arrival

I'd like to add on to this as it seems this has merged with all of the other similar requests, but my situation is a little different. I don't often have a guest take me up on an offer to check in ea…

(Posted Jun 25, 2025 11:33 AM)

General Chat » Do you prefer to send messages to guests via Email or Channel? Which do you think guests read more?

Hi All! I am newer to OR and set up most of my messages to go out via email. My thought was: The emails look prettier, I can send attachments cleaner, and not all guests check their VRBO/Airbnb m…

(Posted Jun 25, 2025 10:38 AM)

Feature Requests » More Customization on Booking Page: Hide and Move Columns in List View

It would be nice to be able to customize the view of the bookings more in the List View. For example, I would like to be able to Hide certain columns (I only have one large property so do not need th…

(Posted Jun 24, 2025 10:21 AM)

Feature Requests » Features for phone version of OR: Back Button, Rates Calendar and sent Email messages in main sidebar

I would like to request a Back button feature for the phone version. I am still learning the software (new user) and cannot tell you how many times i click on something that leads me to an unintended…

(Posted Apr 28, 2025 9:09 AM)

Feature Requests » Gap Night Trigger for EITHER Arrival Gap or Departure Gap and coordinating field code

I would like to set up a gap night offer trigger where if the arrival gap OR departure gap are 'less than or equal to 2 nights' then I can send the renter an email with a field code similar to {BADJO…

(Posted Apr 25, 2025 12:30 PM)

Feature Requests » Cancellation policy by season?

I would also like different cancellation policies based on the season or specific dates. VRBO now allows this so is this possible?  Along these same lines, we also have different check in/out tim…

(Posted Apr 3, 2025 3:04 PM)

Feature Requests » Limit photos to certain platforms

Agreed. I am in the same boat with floorplan images and one image with listed nearby activities that VRBO will not allow. I'd like them to be within the first few images on Airbnb but cannot do this …

(Posted Mar 29, 2025 11:11 AM)

Feature Requests » Showing less than 10 reviews per page in the widget

I agree. Just started with Owner Rez and 10 reviews (at least for my guests) is extremely lengthy. People don't want to scroll past such a long amount of text to get to the next section on my site. I…

(Posted Mar 29, 2025 11:05 AM)