Last week we received a 14 night booking.for January. Unusual length for us, especially in the winter. The name on the booking was unusual. Red flags. They bought travel insurance.
Two days after the booking we received a Stripe Early Fraud Alert, then a day later we were notified of a dispute, reason being the card issuer was notified by the customer that they did not initiate the payment. We accepted the dispute and received a chargeback notice. No problem, we simply cancelled the reservation without processing a refund, sending a notice to the email on the booking and with the message that we were notified by their bank that the transaction was disputed.
We have received two emails since. The first saying there must be some mistake and asking if they could wire transfer the payment. The second demanding that we process "a proper refund to the card."
Does this sound familiar to anyone? I can't understand the scam here. It seems that if the cc issuer is aware if the fraud that is game over. I'm also mystified by the travel insurance component. I guess I just don't think like a criminal.
Looks like you posted the same thing in the General Chat forum. I answered this there:
https://www.ownerrez.com/forums/chat/a-new-scam
