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Steven C

OwnerRez Team Member
Joined June 2021
38 posts
Topic

General Help and Questions » New Fraud Scheme?

Looks like you posted the same thing in the General Chat forum.  I answered this there: https://www.ownerrez.com/forums/chat/a-new-scam

(Posted 2 days ago)

General Chat » A New Scam?

It absolutely sounds like a scam, and the behavior you are seeing matches patterns that pop up from time to time with stolen cards. Here is what is likely going on: Why a scammer would still …

(Posted 2 days ago)

Feature Requests » Discount display or export format

Hi Chuck, I was trying to picture this myself, and I think I am following what you are aiming for. It sounds like you would like a dedicated Discounts Calendar, separate from the existing Bookings…

(Posted 4 days ago)

Feature Requests » Automate Requiring Expense

Merging this with another topic of the same. This way all the votes can be kept in one place. This is definitely a feature that has been a long time in the making. We are finalizing changes to …

(Posted 5 days ago)

Feature Requests » PM - Recurring Expenses

[Another topic was closed as a duplicate of this topic ( Automate Requiring Expense (/forums/requests/automate-requiring-expense) )]

(Posted 5 days ago)

Feature Requests » Globally set lower minimum nights setting for weekdays

Thank you so much for posting this request. We truly appreciate you taking the time to outline what you are trying to accomplish. I did want to share that much of the flexibility you are looking …

(Posted 5 days ago)

Rezzy AI (Beta) » Rezzy to read field codes

Thanks for the feedback Austin,  Currently the field codes are not in the "Codex" of knowledge that Rezzy has about a booking. Below is an example of the information that Rezzy currently has acces…

(Posted Dec 4, 2025 9:52 PM)

General Help and Questions » A booking email history "feedback" used to show when the email was opened. Now, it's not. Why?

Hi Cathleen, Email History still shows whether an email had been opened or not? Here is a brief video to show you how that looks: (https://www.loom.com/share/f4baa0194a70470490f57d5f8a9fc3f2) …

(Posted Dec 4, 2025 5:45 PM)

Feature Requests » Seasonal FAQ Responses

Hi Elliot, Great question, and you’ll be glad to know you can already accomplish this today without any new development. Rezzy will happily choose the right seasonal answer as long as the FAQ its…

(Posted Nov 28, 2025 4:48 PM)

Feature Requests » Ability to set a default cleaning time

Hi there, Really appreciate you bringing this up. Your suggestion makes a lot of sense. For a long time, OwnerRez only supported a cleaning date, and we added cleaning time fairly recently so…

(Posted Nov 24, 2025 3:49 PM)

Feature Requests » Renters agreement that allows guests to upload multiple photos.

Hi there! You can currently request as many photos as you want.  No new Feature needed. I peeked in your account, and I only see one Custom Field set as File upload, and that is called ID Uplo…

(Posted Nov 24, 2025 9:57 AM)

Feature Requests » Option for Surcharges without Taxes

Hi Shannon, I completely understand why this feels unfair at first glance. It seems like you’re being taxed on money you don’t actually keep, but in reality, you aren’t losing anything in this tra…

(Posted Nov 12, 2025 2:33 PM)

Feature Requests » New Categories for Surcharges: Gate Passes and Credit Card Processing

Thanks for taking the time to share this request, Ryan! Here is a video response I made showing how you can categorize these surcharges using our current categories and how to create surcharges t…

(Posted Nov 12, 2025 12:51 PM)

General Help and Questions » Is Yale Linus Smart Lock L2 supported by OR?

Possibly, if you happen to be an API programmer. You can pull the door codes with our Open API here: https://api.ownerrez.com/help/v2  And I believe you can connect to Yale using the SeamAPI. I…

(Posted Sep 19, 2025 4:58 PM)

General Help and Questions » Is Yale Linus Smart Lock L2 supported by OR?

I believe this is supported through Jarvis. Our Support Doc:  https://www.ownerrez.com/support/articles/integration-jervis-systems#list-of-supported-devices Jervis site:  https://www.jervis.systems/d…

(Posted Sep 18, 2025 6:45 PM)

Feature Requests » Price comparison widget

I encourage anyone interested to schedule a call with the team at Direct Booking Tools. While we at OwnerRez don’t have input on their pricing, I know they’re excited about this integration and eager…

(Posted Sep 9, 2025 2:18 PM)

Feature Requests » Add New Schlage Smart Locks to the Integration

Hi Alece, I will forward this request to our developer that created the connection we do use currently.  He would have the best contacts there at Allegion/Schlage.   Will let you know what we f…

(Posted Sep 3, 2025 6:15 PM)

Feature Requests » Add New Schlage Smart Locks to the Integration

If Schlage adds the Arrive to their API I am sure we would gladly add support for it.  However, per Schlage's documentation, the Arrive is not currently a supported device in their API. From Schla…

(Posted Aug 28, 2025 10:00 PM)

General Help and Questions » Closing Lynnbrook Payment Processor?

Did you try calling Lynnbrook?  Perhaps you will get a better result than by email? Their phone number is on their contact us page here: https://www.lynnbrookgroup.com/contact/  Hope that helps!

(Posted Aug 20, 2025 6:36 PM)

Feature Requests » PM Owner Access in different languages

Hi Ben, Just curious could you recommend to your Owner's that they access the portal using the Chrome Web Browser?  It of course has Google Translate built in.  So they could easily translate it o…

(Posted May 25, 2025 5:16 PM)