I've recently started to use the owner statements to do my invoicing to my owners.
I've set it up so the statement shows the gross amount and the commission.
However I have noticed something. I have a set percentage that I take on the gross booking value of each stay. When the guest books via Airbnb, VRBO, and direct this value is calculated perfectly. However with booking.com it is always slightly less than it should be.
I have been through several things on the service centre but I can't seem to get it working properly. Anyone else dealt with this or have any suggestions?
Thanks
If you'd like to drop us a line at help@ownerrez.com, we can better help you there.
When you write in, please provide a few example bookings (the booking number will begin with ORB) where the commission is not calculating correctly, letting us know what you are expecting to see for each. If you have any screenshots, that will help as well.
We'll be watching for an email from you!
