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Suzee S

OwnerRez Team Member
Joined April 2023
89 posts
Topic

Feature Requests » Cleaning email report to cleaning company

Here are a few options for you if you haven't seen them: * Third party alerts - will send an email to anyone you choose when a booking is created, changed, or cancelled. * Custom Cleaner iCals -…

(Posted Aug 7, 2025 4:56 PM)

General Help and Questions » VRBO promotion

We did! You can already set up Early Bird Promotions and Last-Minute Discounts through the Vrbo API. The other components of the Vrbo Promotions feature is not yet configured to work for all API …

(Posted Aug 6, 2025 5:05 PM)

Feature Requests » Payment type surcharges & discounts

Hi Rick - Adding a discount for an offline payment type is currently a manual process. You can set up a manual discount and apply it to the booking once it has been confirmed. To place the admin …

(Posted Aug 5, 2025 9:15 AM)

General Help and Questions » VRBO payments through Stripe

Hi Sarah, When you are API connected to Vrbo, they only process the guest fee payment. Vrbo sends you the guest's credit card information and you are in control of payments. You process the paymen…

(Posted Jul 31, 2025 10:54 AM)

General Help and Questions » OwnerRez help needed: emails not going through to the guest

Thanks Alissa. We answered this question on the email you submitted to us. Without providing personal details here, your guest will want to check with their email domain provider to see if your i…

(Posted Jul 30, 2025 3:07 PM)

Feature Requests » Track Booked Rates by Night

Stacy - The Booking Detail report includes the Average Daily Rate and Average Daily Gross. Individual nightly rates are not yet available. https://app.ownerrez.com/reports/bookingdetail

(Posted Jul 30, 2025 8:24 AM)

General Help and Questions » VRBO CSV Commission Import Issues

Vrbo let us know they fixed this issue. They were not including reservation IDs in the download. They've said you'll see the fix with any new files they produce. Any existing files were not fixed…

(Posted Jul 29, 2025 9:15 AM)

General Help and Questions » Sending a contact email with template

You can export your contact information and use it to send marketing email manually or through your favorite CRM. Since our messaging system is meant to be for transactional messaging related to …

(Posted Jul 28, 2025 5:24 PM)

General Help and Questions » Google Vacation Rentals & Fraudulent Charges

Hey Jordan, Google Vacation Rentals is not necessarily the issue. Your listing does market your direct book website to a broad audience. That's good and bad. Bad because scammers look for propert…

(Posted Jul 23, 2025 5:13 PM)

Feature Requests » Change booking tab to show comprehensive calender not just bookings

You can already add spot rates for specific days by using our Rates Calendar! You can override property and seasonal pricing, minimum stay, and changeover for a specific property.  Get all the inf…

(Posted Jul 17, 2025 10:50 AM)

General Help and Questions » booking.com always offers 2 rooms not one.

That is a weird Booking.com quirk. Booking.com does not count kids in room counts.  If you have a sleeps 4 room with 2 adults and 2 kids - that is considered a 2 person room.

(Posted Jul 16, 2025 4:28 PM)

Feature Requests » Allow staff to see reviews

As a workaround, you can create a trigger to send an email to your cleaning team if a review is less than 5 stars. You won't be able to attach the contents of the review in the template, although you…

(Posted Jul 16, 2025 3:07 PM)

Feature Requests » Tax reporting by municipality

Have you tried using the Tax Detail report? This report will provide separate columns for each of the taxes you have defined in your settings. Below is an example of the tax columns that would show o…

(Posted Jul 15, 2025 11:45 AM)

General Help and Questions » VRBO CSV Commission Import Issues

Yes, we've noticed the same. Our engineers are actively looking at this - we'll post here when there's news.

(Posted Jul 14, 2025 11:49 AM)

General Help and Questions » Advertiser id

It looks like you've also connected with our Helpdesk team and they are handling your question there. I'll let them take it from here.

(Posted Jul 8, 2025 3:22 PM)

General Help and Questions » Opt in for e-mail marketing

Ah yes, you're correct. At this time, we don't have anything for email opt in/out, although we are planning to add it. Keep an eye on our change log! https://www.ownerrez.com/support/articles/upd…

(Posted Jul 8, 2025 2:12 PM)

General Help and Questions » Total Rent versus Net Total

That will depend on your settings. PM Commission is calculated on each item you have defined as commissionable. Here is a support article that explains how to set commissions for owners and surcha…

(Posted Jul 7, 2025 4:34 PM)

General Help and Questions » Vrbo Pet Fee Solution

Hey Bryan - Often, the guest doesn't see the field where they need to indicate they are bringing a pet, because it's hiding behind the number of travelers field, with no indication it's there. And if…

(Posted Jul 3, 2025 2:09 PM)

General Help and Questions » Opt in for e-mail marketing

Hi James, Navigate to Settings > Messaging > Messaging Preferences, check the appropriate boxes and click the green Save button. https://uc.orez.io/w/files/8a4f298279d4434a90d99fe727067d68

(Posted Jul 2, 2025 4:10 PM)

General Help and Questions » Merge and clean-up tools for listing sites and other areas

When inquiries are turned into quotes, we are taking the listing site source and adding it to the quote. That was in the release you read about in our May blog post and it is working: https://www…

(Posted Jun 30, 2025 5:19 PM)