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You can use a Pending Status condition in your trigger. The Pending Status condition will work for an immediate or scheduled trigger. I've included an Immediate trigger example below.
If you'd li…
(Posted 7 days ago)
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7 days ago |
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If the property does not already exist in Vrbo or Airbnb, we recommend setting up the property in OwnerRez once and then connecting it out to Vrbo and Airbnb. This way you only have to set everything…
(Posted 7 days ago)
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7 days ago |
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Hi Jane - Welcome to the OwnerRez Family - we're so glad to have you!
It sounds like you're looking to send your housekeepers a monthly report of bookings. If you'd like to send them a list of boo…
(Posted 7 days ago)
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7 days ago |
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Hey Scott - We've verified that if a guest leaves a review on the Vrbo platform, when it syncs to OwnerRez, you can respond to that review from OwnerRez and your response will sync back to Vrbo. We'l…
(Posted 7 days ago)
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7 days ago |
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At this time, you can only change the wording in the blue box at the top of the screenshot you posted by navigating to Settings > Form Messages.
(Posted Jun 5, 2025 3:01 PM)
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Jun 5, 2025 3:01 PM |
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We have heard that rumor, probably from the same sources as you. We haven't heard that from Airbnb, and other than adding cribs to rooms, I see no mention of a specific type of tagging for cribs to r…
(Posted Jun 5, 2025 2:06 PM)
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Jun 5, 2025 2:06 PM |
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You can 'assign' a particular Legal Agreement to select platforms:
https://uc.orez.io/w/files/bb370c25f99d4c19807dcef4c1952269
If you're collecting any Point of Contact information or …
(Posted Jun 5, 2025 10:33 AM)
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Jun 5, 2025 10:33 AM |
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When it comes to reports, Total Rent should pull the booking line items labeled as Rent or Show as Rent.
The Net Total is the total booking amount minus Host Fees. Host fees are typically assesse…
(Posted Jun 3, 2025 11:05 AM)
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Jun 3, 2025 11:05 AM |
General Help and Questions » Multiple Rooms
If each is a bookable room, you would need 10 OwnerRez properties. Our pricing is transparent - you'll know ahead of time what your monthly bill will be! You can see pricing for 10 properties here:
…
(Posted May 23, 2025 9:37 AM)
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May 23, 2025 9:37 AM |
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You can use the override function on the Rates Calendar to override the Changeover rules for specific date/dates.
Here is a support article that will provide more detail:
https://www.ownerrez…
(Posted May 22, 2025 2:30 PM)
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May 22, 2025 2:30 PM |
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You're correct, the issue is due to 3DS requirements.
The bank decides if a transaction should be challenged via 3DS - most are, but not all. Owner Rez won't know until the bank asks. Once we get…
(Posted May 20, 2025 12:41 PM)
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May 20, 2025 12:41 PM |
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Hi Lucy - Welcome to OwnerRez!
I hope you're finding it easy to get a Hosted Website up and running right out of the box. If you have any questions we can answer, don't hesitate to reach out at h…
(Posted May 16, 2025 11:11 AM)
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May 16, 2025 11:11 AM |
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Thanks for the recommendation! Our developers have a pretty full plate right now, and they generally don't work on writing to new integrations. However, we do have an open API, so if you know anyone …
(Posted May 7, 2025 11:57 AM)
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May 7, 2025 11:57 AM |
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Hi Bradley,
When you are API connected to Vrbo, you process cancellations and decline any Request to Book transactions in the booking in OwnerRez and it will sync with Vrbo and send any cancellat…
(Posted May 7, 2025 9:28 AM)
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May 7, 2025 9:28 AM |
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Hi Manel,
You can set up a last minute discount in OwnerRez that will push out to Airbnb as a last minute discount, provided you follow the guidelines in this support article:
https://www.own…
(Posted Apr 29, 2025 3:42 PM)
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Apr 29, 2025 3:42 PM |
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Hi Doug,
We have a list of website designers that can help you - take a look here:
https://www.ownerrez.com/support/articles/wordpress-designers
(Posted Apr 29, 2025 12:49 PM)
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Apr 29, 2025 12:49 PM |
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Hi Steph & Adrian!
I do see the booking in your OwnerRez account.
If you're still having issues with this booking, don't hesitate to reach out to us at help@ownerrez.comand we'll be happy to …
(Posted Apr 28, 2025 10:28 AM)
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Apr 28, 2025 10:28 AM |
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Hi Esther,
Not yet! When this gets picked up for development, you'll see the status of the Feature Request change.
In the meantime, the workarounds mentioned still apply.
And keep sharin…
(Posted Apr 28, 2025 10:24 AM)
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Apr 28, 2025 10:24 AM |
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Hi David,
I see we also have an email from you that has been escalated to our engineering team. We'll follow up on that ticket moving forward.
(Posted Apr 24, 2025 10:24 AM)
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Apr 24, 2025 10:24 AM |
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Hey Cory,
The POC text is not currently customizable. You could add a feature request for this.
As an alternative, you can also add your explanation in your channel message where you've added t…
(Posted Apr 23, 2025 10:53 AM)
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Apr 23, 2025 10:53 AM |
