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Hi Manel,
You can set up a last minute discount in OwnerRez that will push out to Airbnb as a last minute discount, provided you follow the guidelines in this support article:
https://www.own…
(Posted 2 days ago)
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2 days ago |
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Hi Doug,
We have a list of website designers that can help you - take a look here:
https://www.ownerrez.com/support/articles/wordpress-designers
(Posted 2 days ago)
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2 days ago |
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Hi Steph & Adrian!
I do see the booking in your OwnerRez account.
If you're still having issues with this booking, don't hesitate to reach out to us at help@ownerrez.comand we'll be happy to …
(Posted 3 days ago)
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3 days ago |
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Hi Esther,
Not yet! When this gets picked up for development, you'll see the status of the Feature Request change.
In the meantime, the workarounds mentioned still apply.
And keep sharin…
(Posted 3 days ago)
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3 days ago |
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Hi David,
I see we also have an email from you that has been escalated to our engineering team. We'll follow up on that ticket moving forward.
(Posted 7 days ago)
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7 days ago |
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Hey Cory,
The POC text is not currently customizable. You could add a feature request for this.
As an alternative, you can also add your explanation in your channel message where you've added t…
(Posted Apr 23, 2025 10:53 AM)
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Apr 23, 2025 10:53 AM |
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Welcome Rich!
For the most part, it's your account, your rules. As long as a quote hasn't been created for an inquiry, you should have no issues deleting it.
If you have additional questions,…
(Posted Apr 21, 2025 4:27 PM)
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Apr 21, 2025 4:27 PM |
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Nothing changes for OwnerRez Airbnb Channel connected users. The method you use today to collect guest email addresses, security deposits and any other information is still allowed.
Using the {B…
(Posted Apr 16, 2025 1:13 PM)
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Apr 16, 2025 1:13 PM |
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We are currently working on the new Vrbo API and custom cancellation policies will be available in that release, which is currently targeted for later this year.
(Posted Apr 16, 2025 11:47 AM)
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Apr 16, 2025 11:47 AM |
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Hi Cecilia,
What about reviews, are they deleted when a property is disabled?
Reviews for disabled properties are no longer displayed in your reviews section in OwnerRez, although they are st…
(Posted Apr 16, 2025 10:34 AM)
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Apr 16, 2025 10:34 AM |
General Help and Questions » PCI compliance
There have been a lot of recent changes with PCI compliance requirements, with the start of the move from PCI DSS 3.2 to 4.0 becoming the new industry standard. OwnerRez is fully compliant with PCI 4…
(Posted Apr 16, 2025 9:51 AM)
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Apr 16, 2025 9:51 AM |
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Hi Kimberly, Sorry you found that out the hard way.
We do have a Booking.com setup article where we let you know what will be sent to Booking.com and what needs to be configured directly on your B…
(Posted Apr 16, 2025 9:36 AM)
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Apr 16, 2025 9:36 AM |
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Hi Brendan,
What Ken mentioned above is still true.
If it's in writing, please feel free to forward Vrbo's email to us at help@ownerrez.com.
We're not sure if Vrbo is suggesting you simply d…
(Posted Apr 3, 2025 4:27 PM)
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Apr 3, 2025 4:27 PM |
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Hello Chayton!
That is just a message to let you know that the listing is still processing. Everything looks connected at this time.
If you have additional specific questions we can answer, l…
(Posted Mar 31, 2025 5:13 PM)
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Mar 31, 2025 5:13 PM |
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Hi David,
Yes, you're able to do this.
You can set the Airbnb default on the Airbnb API Integration Settings page: Settings > Channel Integrations > Airbnb:
https://uc.orez.io/w/files/57a…
(Posted Mar 31, 2025 3:08 PM)
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Mar 31, 2025 3:08 PM |
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Hi Lizette!
Here is a helpful article that will help you configure triggers/scheduled emails:
https://www.ownerrez.com/support/articles/triggers-setup-configuration
And here is a do…
(Posted Mar 31, 2025 2:45 PM)
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Mar 31, 2025 2:45 PM |
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Hey Jennifer,
If I'm understanding your question correctly, you would like to set the search widget to show more than 12 properties on one page.
While this is supported if you have a hosted w…
(Posted Mar 20, 2025 10:14 AM)
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Mar 20, 2025 10:14 AM |
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Hi Lanier Vacation!
We're starting to see more integrations that are including thermostats.
You may want to check out Lynx to see if their solution might work for you. https://www.ownerrez.c…
(Posted Mar 19, 2025 1:15 PM)
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Mar 19, 2025 1:15 PM |
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Hi there!
The Rate Calendar will always show the price coming from your default, season, or dynamic pricing partner. We don't apply any discounts or adjustments in the Rate Calendar.
If you h…
(Posted Mar 10, 2025 5:23 PM)
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Mar 10, 2025 5:23 PM |
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Hi John!
We advise reaching out to RemoteLock support directly at support@remotelock.com to confirm the connection will work and assist with getting it set up on RemoteLock's side. We have found R…
(Posted Mar 3, 2025 8:42 AM)
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Mar 3, 2025 8:42 AM |
