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Suzee S

OwnerRez Team Member
Joined April 2023
116 posts
Topic

Feature Requests » Vrbo channel message trigger for declined card payment

There are three system messages that automatically send when payments fail, shown in the screenshot below. These will work for your Vrbo bookings with failed payments as well. You can see these i…

(Posted 6 days ago)

Feature Requests » Multiple Quotes to Same Guest and Ability to Unblock Nights outside of Calendar

Thanks for clarifying! It's much simpler when the guest is inquiring and booking on your website. In this case, you can create quotes for dates past your normal availability window. You'll just h…

(Posted Oct 6, 2025 10:08 AM)

Feature Requests » Use Rezzy after Airbnb Inquiry Reply

Hey there - There is a Rezzy Feedback thread specifically for this type of feedback. Since Rezzy is still in beta testing, the forum I linked below would be the best place to provide this feedback to…

(Posted Oct 6, 2025 9:48 AM)

General Help and Questions » Old messages showing unread

Yes, we were aware that Airbnb was sending us notifications that messages had changed when there had not been a change in the message. Yesterday we rolled out a hotfix to avoid marking the old messag…

(Posted Oct 4, 2025 4:54 PM)

Feature Requests » Multiple Quotes to Same Guest and Ability to Unblock Nights outside of Calendar

I believe you're talking about quotes for Vrbo guests. While that looks possible, it really isn't. Here is our support article relating to Vrbo quotes:https://www.ownerrez.com/support/articles/channe…

(Posted Oct 4, 2025 4:42 PM)

General Help and Questions » Owner statements and Booking.com

If you'd like to drop us a line at help@ownerrez.com, (mailto:help@ownerrez.com,)  we can better help you there. When you write in, please provide a few example bookings (the booking number will…

(Posted Oct 4, 2025 3:46 PM)

Feature Requests » Minimum Charge - Minimum Charges

Hey Tony - Welcome to OwnerRez! This is a Feature Request and is still garnering votes. No decisions have been made regarding this Feature Request at this time.  Be sure to share this with othe…

(Posted Sep 17, 2025 11:27 AM)

Feature Requests » New Feature: Allow Owners to Manage Pricing/Discounts so PMs can focus on Operations

Hey Shawn - Thanks for this!  Your Property Manager has the ability to give anyone they choose access to specific properties to make changes in the Property Manager's account. You can reach out t…

(Posted Sep 15, 2025 10:35 AM)

Feature Requests » Automatic Review Response (Rezzy)

We have a specific forum post to add your Rezzy feedback to since this is feature is in Beta. You can add your feedback here: https://www.ownerrez.com/forums/rezzy-ai/provide-your-rezzy-ai-feebac…

(Posted Sep 15, 2025 10:27 AM)

General Help and Questions » Creating a quote for a certain price

Hmmm. When I just clicked on it, it brought up the support article: https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote You can also navigate to Help > Support Center o…

(Posted Sep 10, 2025 4:08 PM)

General Help and Questions » pdf reports for income

You can export the Booking Summary report into Excel and then manipulate the data from there if you need to. You can print that report to a PDF, or create any needed graphs from the data in Excel. …

(Posted Sep 10, 2025 3:52 PM)

General Help and Questions » Pet Agreement

We do not currently show any Pet Agreement custom fields. The methods described earlier still apply. You can set up a trigger and template to fire off a separate Pet Agreement if the booking show…

(Posted Sep 10, 2025 3:31 PM)

General Help and Questions » Name of vacation rental/ Title

Hey Jude - Welcome to the wonderful world of hosting! When you see the title on booking channels, that is coming from the property description Headline https://uc.orez.io/w/files/74a369e5fe0e4…

(Posted Sep 10, 2025 3:26 PM)

Feature Requests » Crewdogs integration

Hey Adam! All of our integrations are opt-in per property by design and I don't see that we'll likely change that direction for specific integrations. We want our users to be intentional about th…

(Posted Sep 10, 2025 3:05 PM)

General Help and Questions » changeover gap only after

I don't believe there is an easy way to accomplish what you're trying to do. It sounds like you only want to block the combined listing after a checkout, but possibly want to still allow any of the 3…

(Posted Sep 10, 2025 2:53 PM)

General Help and Questions » Exchange a credit card charge with a new one without canceling the Vrbo booking

Hi Mitchell, If you believe the card they used to pay for their booking was legitimate, then you may not need to refund the payments already made.  To have them add a new credit card for the b…

(Posted Sep 10, 2025 2:04 PM)

General Help and Questions » Creating a quote for a certain price

Hey there! You can create a quote and then change the charges to mirror what you've agreed to with the guest. Here is a support article that will walk you through changing the charges on the …

(Posted Sep 10, 2025 11:43 AM)

General Help and Questions » How do I add an extra night via OR without going through Airbnb?

Tim - The proper and easiest way to add an additional night for an Airbnb guest is to do this through the Airbnb Resolution Center. Either you or the guest can go into Airbnb and request a change in …

(Posted Sep 3, 2025 11:09 AM)

Feature Requests » Owner Statement Confusion

Hi Derek - I see you also sent in a email to our HelpDesk and we are working on that for you. What you are asking as a feature request is already available to you in PMv2. We'll get that informat…

(Posted Sep 3, 2025 10:56 AM)

General Help and Questions » Achtung! Location: Sports & Adventure Activities show up as onsite Airbnb Amenities

Thank you for bringing this to our attention! It does show up on Airbnb under the Entertainment section of Amenities. I have requested our Property Field Quirks support article be updated to …

(Posted Aug 26, 2025 5:04 PM)