Same day bookings don't get messages when booked after message trigger

Hi,

I can't believe I'm the only one with this issue and support can't offer a solution so either someone here figured it out or I have to migrate to a different platform. Just onboarded 30+ listings coming from Guesty for Hosts as they are killing their support so it will be fun spending another sleepless night doing a cut-over.

We're hosting on AirBNB. Here is the process:

- 1PM scheduled channel message "Welcome" set to go out on the check-in day, with address, WiFi password, parking instructions etc.

- An hour later, 2PM scheduled channel message "PIN" set to go out with the door access code. This code is changed on every check out and is entered into the system when our cleaners are done, typically just before 2PM. For back-to back bookings it means we have about an hour before the next set of guests come in.

What happens for at least 10-15% of all bookings on AirBNB : the guest books after 3PM (sometimes even late at night) and needs to check in right away. Perfectly fine, we're ready at 3PM. Except the Welcome and PIN triggers don't fire if the booking is made after 1PM / 2PM, and apparently there is no way to setup any kind of trigger that would send those out immediately for those cases. And so here I am, getting calls from people who booked the same day and got to the house but didn't get the access code. If there was only some software solution to that issue so I can go to bed before midnight cut-off time, right? Guesty for Hosts worked just fine in this case and there is no reason why OR can't. If they have time to implement AI they have time to copy-paste their code into ChatGPT and tell it to fix this too, it should take about 2 days to test and push to production.

Is there any solution to this?

Thanks

Hey Haris! Just brainstorming some potential solutions: 

• Do you use the "Retry" setting on the trigger for these messages? These will only fire once an hour, so it does not allow for an option to "send immediately" for same-day bookings, but it will re-fire hourly to catch any same-day bookings that didn't yet receive the messages.

• Alternatively, you can modify the conditions in the template triggers for your standard messages to exclude same-day bookings, and set up a custom message flow for same-day bookings that will fire immediately upon signing the rental agreement. This way there's not lag/gap between messages and you can potentially combine multiple messages into one new comprehensive template specifically for same-day bookings, to streamline communications.