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Alece

Member for 6 years
395 posts
Topic

Feature Requests » Owner Bookings: option to add cleaning expense only (no surcharges)

I did notice that, but appreciate you making sure I hadn't missed it. Unfortunately there are too many variables unaccounted for in the new Owner Booking setup that leaves it unusable to us at th…

(Posted 3 days ago )

Feature Requests » Feature Request: Rezzy AI Knowledge Base Audit & Search

100% yes!! Then when Rezzy gets back-end updates that impact our Directives, it could inform and guide us to adjust accordingly!

(Posted 3 days ago )

Feature Requests » Delayed reponse timing for RezzyAI

Hey @Bri -- Just FYI so you know, this continues to happen with every new booking (Rezzy responds to the guest's initial message not realizing there's a booking attached). So "Ensure Rezzy AI answers…

(Posted 3 days ago )

General Help and Questions » Security Deposit now voids AirCover?

Thank you for letting us know they (sneakily) rolled out this significant change! I had no clue.

(Posted 7 days ago )

General Help and Questions » New guest portal and Charge Automation

The challenge many are facing, from what I can tell, is that some use third-party OR partners for some of their steps — such as this gentleman using Charge Automation to collect his security deposit.…

(Posted 7 days ago )

Feature Requests » Rezzy: Use correct guest name when responding in Airbnb messages

Thanks Rex!

(Posted Jul 16, 2026 1:21 PM)

Feature Requests » Rezzy: Add notification options for Rezzy auto-reply messages

Already submitted! (Thanks for drawing my attention to the new direct log link — phew! So helpful!)

(Posted Jul 16, 2026 9:12 AM)

Feature Requests » Rezzy: Add notification options for Rezzy auto-reply messages

Another reason why this notification feature would be helpful: Rezzy sometimes fails on sending responses when it should.  I have Rezzy set in auto-respond mode. Unfortunately I still need to cli…

(Posted Jul 15, 2026 10:25 AM)

Feature Requests » Rezzy: Use correct guest name when responding in Airbnb messages

Airbnb allows other travelers to be added to the message thread. When one of those other travelers sends a message, even though their name is visible in the OR inbox, Rezzy always inserts the primary…

(Posted Jul 13, 2026 2:25 PM)

Feature Requests » Delayed reponse timing for RezzyAI

Thanks, Bri. I was hopeful that's what it meant -- but sadly since posting my question, I've noticed that it's not playing out that way in practice for me yet... including a booking that came in just…

(Posted Jul 13, 2026 2:02 PM)

Feature Requests » Owner Bookings: option to remove rental agreement (+ My Stay) requirement

I'd prefer my owners not have to sign a rental agreement for each of their stays, which seems to be a requirement under the new Owner Booking setup.

(Posted Jul 8, 2026 6:35 PM)

Feature Requests » Owner Bookings: option to add cleaning expense only (no surcharges)

Thanks for the addition of the new  Owner Bookings (https://www.ownerrez.com/support/articles/owner-bookings)  option! Right now I see that it adds all the standard applicable surcharges and tax…

(Posted Jul 8, 2026 3:34 PM)

Feature Requests » Owner Bookings: allow owners to enter contact details for the staying party

Love seeing the addition of the new Owner Bookings (/support/articles/owner-bookings) option! To make this most useful, homeowners need to be able to create a new Owner Booking that is designated f…

(Posted Jul 8, 2026 3:13 PM)

Feature Requests » Delayed reponse timing for RezzyAI

I noticed this line in the latest change log (https://www.ownerrez.com/support/articles/update-2026-07-01) : "Ensure Rezzy AI answers with booking context when guests book and message simultaneously…

(Posted Jul 8, 2026 2:48 PM)

Feature Requests » When "Ask Rezzy" identifies a bug, have it create an internal ticket for OR support

I am dealing with an issue regarding Rezzy schedules not working as they should. I tried the "Ask Rezzy" feature to ensure I wasn't missing something. Sure enough, it flagged it as likely a bug and i…

(Posted Jun 19, 2026 11:04 AM)

Feature Requests » Inbox - add ability to search

@Shannon -- 100%. I've yet to be able to search/filter for anything successfully even a single time. It's useless to me as it currently stands.

(Posted Jun 10, 2026 12:56 PM)

Feature Requests » Delayed reponse timing for RezzyAI

@Bri - "One is a bug fix for waiting to process a message until a booking is fully confirmed. That bug fix needed to go through our full dev and QA process, and is in testing at this time." That one …

(Posted Jun 10, 2026 10:56 AM)

Feature Requests » Missing Final “Review Published” Notification

Exciting! Thank you!

(Posted Jun 8, 2026 6:20 PM)

Feature Requests » Rezzy: Add a way to modify sentiment when incorrect

Thank you, Bri. I look forward to seeing this improvements at work and hopefully it'll be all that was needed!  (Just to confirm, is this being applied retroactively? For instance, I still have a …

(Posted Jun 8, 2026 6:19 PM)

Feature Requests » Dynamic Length of Stay Pricing

Messaging PriceLabs right now! This is GREAT to hear!!!

(Posted Jun 5, 2026 4:06 PM)