| Topic | Posted |
|---|---|
General Help and Questions » Invoices/StatementsPerhaps you don't have your commission set to apply to gross but to net, or to gross minus certain expenses? https://www.ownerrez.com/support/articles/property-management-commission-fee-expenses (Posted 2 hrs ago) |
2 hrs ago |
General Help and Questions » Invoices/StatementsIt sounds like what you’re looking for can be accomplished with an Owner Statement. If you use the PM Module, you can easily customize your statement view for Owner Statements to achieve that. ht… (Posted 5 hrs ago) |
5 hrs ago |
Feature Requests » View message mapping per propertyYES! It is so challenging to visualize/understand the message flow. We annually go through to update all messages and man it's extra laborious because of this. (Posted yesterday) |
yesterday |
Feature Requests » Owner Statements - Show Total Rents MINUS DiscountsHey James, are you already on PMv2? If so, you can create a custom formula to achieve this! (Posted yesterday) |
yesterday |
Feature Requests » PMv2 - Booking status incorrect in owner statementsPraise Be! Did a quick review of owner statements, and everything is correct now. Thank you, Bri and the rest of the OR team! (Posted 2 days ago) |
2 days ago |
Feature Requests » ADR on Owner StatementsYou can accomplish this with a custom formula by dividing the rent by the number of nights. I don't use just the rent category but utilize a custom formula for rent (so that it includes any other sur… (Posted 3 days ago) |
3 days ago |
Template/Design Share » Property management company invoice template set-up. Please share what is working for you!!Can you clarify what type of invoice you're referring to? For guests who book? For homeowners? I'm not following... (Posted 7 days ago) |
7 days ago |
General Help and Questions » Issues responding within mobile InboxThis has happened to me recently as well. There is no error that appears on my end -- it just doesn't send. (Posted Dec 4, 2025 5:05 PM) |
Dec 4, 2025 5:05 PM |
Feature Requests » Schlage Door Codes - Improve how these are added to message templates via field codesOh amazing!!! Thank you for pushing out that release today. SO EXCITING! (Posted Nov 19, 2025 11:53 AM) |
Nov 19, 2025 11:53 AM |
Feature Requests » Schlage Door Codes - Improve how these are added to message templates via field codesYes! I acknowledged that that portion of the request has been addressed -- thank you! The second part of my request was for the internal property/door lock name not to be displayed in messages t… (Posted Nov 19, 2025 11:21 AM) |
Nov 19, 2025 11:21 AM |
Blog » October Product Update - New Confirm & Pay Guest Form, Rezzy AI Additions, Blocked-Off Time Expenses & New Look for Grids@Anne -- Aside from me changing my internal lock names to what I would prefer they be listed as in the guest messaging, there's unfortunately no workarounds until this feature is added (https://www.… (Posted Nov 18, 2025 9:36 AM) |
Nov 18, 2025 9:36 AM |
Blog » Introducing Walk ’n Talk: The Business Behind Vacation Rentals PodcastCongrats on the launch! Looking forward to listening! (Posted Nov 17, 2025 2:08 PM) |
Nov 17, 2025 2:08 PM |
General Help and Questions » New Confirm & Pay Form@Katie - thank you for pointing us in the right direction to update this text in Form Messages. While the update text page allows us to include formatting (bold, font, line breaks, links), it does no… (Posted Nov 17, 2025 11:24 AM) |
Nov 17, 2025 11:24 AM |
Feature Requests » Tag Automations: Trigger a message when adding a tagYes maam! My vote's been logged there! (Posted Nov 14, 2025 2:10 PM) |
Nov 14, 2025 2:10 PM |
General Help and Questions » Credit card fees surcharge on direct bookingMake note that adding it this way will only apply the percentage to Rent and not your additional surcharges (pet fee, cleaning fee, etc.). There is a feature request out there for a new-style surchar… (Posted Nov 14, 2025 1:07 PM) |
Nov 14, 2025 1:07 PM |
Blog » October Product Update - New Confirm & Pay Guest Form, Rezzy AI Additions, Blocked-Off Time Expenses & New Look for GridsGreat list of improvements! Thank you, OR team!! A particular huge thank you for the door code field update for properties with multiple locks using the same door code! Such an improvement in how… (Posted Nov 14, 2025 1:00 PM) |
Nov 14, 2025 1:00 PM |
Feature Requests » Tag Automations: Trigger a message when adding a tagYeah... therein lies my challenge. For a message like "this is what to do now that we're under a tornado watch," that unfortunately won't suffice... (Posted Nov 12, 2025 5:40 PM) |
Nov 12, 2025 5:40 PM |
Feature Requests » Tag Automations: Trigger a message when adding a tagI just don't know how to have more control over the timing with the "scheduled" version (as "immediate" is unavailable for this). I assume it simply tries every hour, which could mean a long wait bef… (Posted Nov 12, 2025 5:34 PM) |
Nov 12, 2025 5:34 PM |
Feature Requests » Tag Automations: Trigger a message when adding a tagHey Michael -- Apologies if I wasn't clear. I'm not trying to automate the addition of the tag to the reservations, but the sending of a message upon adding a tag. (Although a batch update to bulk-ad… (Posted Nov 12, 2025 5:15 PM) |
Nov 12, 2025 5:15 PM |
Feature Requests » Schlage Door Codes - Improve how these are added to message templates via field codesSo thankful to see this addressed in the October product updates (/blog/october-product-update-new-confirm-and-pay-guest-form-rezzy-ai-additions-blocked-off-time-expenses-new-look-grids#door-codes) … (Posted Nov 11, 2025 12:28 PM) |
Nov 11, 2025 12:28 PM |
