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Alece

Joined January 2020
301 posts
Topic

Rezzy AI (Beta) » Send button in rezzy keeps spinning

Hey Bri! Sadly it still just happened again to me (using the web app on iPhone). Back button etc all no longer worked as well and I had to force close/relaunch to paste in my message and send.

(Posted 7 days ago)

Feature Requests » Update the "other available properties" field code to use the public property names rather than internal

Good to hear you'll be switching to the public names in January. Thanks for the update! (Have a great retreat!!!)

(Posted Dec 19, 2025 3:23 PM)

Feature Requests » Block bad guest

This is awesome, Bri! Thank you!

(Posted Dec 19, 2025 3:21 PM)

Blog » New PayPal Integration with Venmo & Pay Later

We use Lynnbrook for CC processing. They offer Venmo, Paypal pay later, apple pay, etc.  Can OwnerRez please enable their wallet function so we can use these payment methods?  Lynnbrook already offer…

(Posted Dec 18, 2025 12:16 PM)

Rezzy AI (Beta) » Send button in rezzy keeps spinning

Just happened to me again where the send function lags and doesn’t move forward. My only recourse ends up being to force-close the OR web app and reopen it. Thankfully I could copy my reply before do…

(Posted Dec 14, 2025 8:09 PM)

Feature Requests » The ability to create line breaks in the Notes section of Owner Statements

I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for yo…

(Posted Dec 14, 2025 1:08 PM)

General Help and Questions » Invoices/Statements

Perhaps you don't have your commission set to apply to gross but to net, or to gross minus certain expenses? https://www.ownerrez.com/support/articles/property-management-commission-fee-expenses

(Posted Dec 12, 2025 11:11 AM)

General Help and Questions » Invoices/Statements

It sounds like what you’re looking for can be accomplished with an Owner Statement. If you use the PM Module, you can easily customize your statement view for Owner Statements to achieve that.  ht…

(Posted Dec 12, 2025 8:27 AM)

Feature Requests » View message mapping per property

YES! It is so challenging to visualize/understand the message flow. We annually go through to update all messages and man it's extra laborious because of this.

(Posted Dec 11, 2025 2:42 PM)

Feature Requests » Owner Statements - Show Total Rents MINUS Discounts

Hey James, are you already on PMv2? If so, you can create a custom formula to achieve this!

(Posted Dec 11, 2025 11:24 AM)

Feature Requests » PMv2 - Booking status incorrect in owner statements

Praise Be! Did a quick review of owner statements, and everything is correct now. Thank you, Bri and the rest of the OR team!

(Posted Dec 10, 2025 3:13 PM)

Feature Requests » ADR on Owner Statements

You can accomplish this with a custom formula by dividing the rent by the number of nights. I don't use just the rent category but utilize a custom formula for rent (so that it includes any other sur…

(Posted Dec 9, 2025 11:41 AM)

Template/Design Share » Property management company invoice template set-up. Please share what is working for you!!

Can you clarify what type of invoice you're referring to? For guests who book? For homeowners? I'm not following...

(Posted Dec 5, 2025 4:59 PM)

General Help and Questions » Issues responding within mobile Inbox

This has happened to me recently as well. There is no error that appears on my end -- it just doesn't send.

(Posted Dec 4, 2025 5:05 PM)

Feature Requests » Schlage Door Codes - Improve how these are added to message templates via field codes

Oh amazing!!! Thank you for pushing out that release today. SO EXCITING!

(Posted Nov 19, 2025 11:53 AM)

Feature Requests » Schlage Door Codes - Improve how these are added to message templates via field codes

Yes! I acknowledged that that portion of the request has been addressed -- thank you!  The second part of my request was for the internal property/door lock name not to be displayed in messages t…

(Posted Nov 19, 2025 11:21 AM)

Blog » October Product Update - New Confirm & Pay Guest Form, Rezzy AI Additions, Blocked-Off Time Expenses & New Look for Grids

@Anne -- Aside from me changing my internal lock names to what I would prefer they be listed as in the guest messaging, there's unfortunately no workarounds until this feature is added (https://www.…

(Posted Nov 18, 2025 9:36 AM)

Blog » Introducing Walk ’n Talk: The Business Behind Vacation Rentals Podcast

Congrats on the launch! Looking forward to listening!

(Posted Nov 17, 2025 2:08 PM)

General Help and Questions » New Confirm & Pay Form

@Katie - thank you for pointing us in the right direction to update this text in Form Messages. While the update text page allows us to include formatting (bold, font, line breaks, links), it does no…

(Posted Nov 17, 2025 11:24 AM)

Feature Requests » Tag Automations: Trigger a message when adding a tag

Yes maam! My vote's been logged there!

(Posted Nov 14, 2025 2:10 PM)