Just took a look at the New Booking Overview Page.
You asked for comments/suggestions...
You really need to focus on reducing clicking around OwnerRez screens everywhere, and this layout, while improved, doesn't do that.
An example to make the point:
You have a 'Change/Move' button over on the top right side of the screen. Why?
If I want to change the check-in time, I should be able to just click on the Check-In time and change it! Same with the property, date of arrival... basically anything on the screen. Click on what I want to change and change it.
But instead, it's click on the 'Change/Move' button, click in a field to change, change it, click save, go back to the overview screen... too many clicks and screens! This bad design pervades OwnerRez.
Another example:
When one wants to change Charges, which always should have been right on the summary screen, one shouldn't have to click to get there, but you do. So you click on Charges, but can you make changes on the Charges screen? No! You have to click 'Change' before you can do anything! Why? Why doesn't charges just go to the screen that one can make changes on without an extra step in between? What is gained by all of this extra clicking?
And the ridiculous being forced to move things up and down on the charges screen, and it affecting what is taxable and what isn't, is just such amateurish, horrible UI design! If an item is taxable, it's taxable! You don't have whether the tax is applied based on where it appears on the screen! Silly! The display should automatically order itself based on what is being displayed! Rental charges at the top, discounts on rental charges (if any), (with a Rental Charges sub-total GD it!!!!!!!), then optional items (also with a sub-total), other charges, and finally taxes. EVERY display of charges should follow the pattern, and there should be no need to move things around! Clicky, clicky, click, drag, click, drag, click, click, drag, drag, click. And the DRAG buttons only work every other time on a Mac! After using them once, without an intervening click on the screen, the drag buttons don't work! Horrible, bad design! (Sorry, I'm passionate about this stuff!)
And then... after all that, click Save. And THEN click to go back to the 'summary' screen! No! The financials should be visible on the main booking screen, they are fundamentally important, and should be editable right there! Like everything else on the page! Get rid of the buttons! Get rid of the clicks! Get rid of the dragging!
One may think me ungrateful, but your customers really shouldn't be expected to be excited that this page design has finally caught up to what it should have been like/capable-of twenty years ago. So much farther to go!
Change your mindset from your users are 'monitoring' what's happening in some remote listing site's booking data somewhere, to 'Our users are doing and administering their bookings right here! Let's make it simple and easy and as time-saving as possible.' Hiding everything and providing access to edit/change it behind multiple screens with multiple clicks is NOT providing a good experience!
While your users always appreciate your efforts to improve things, if those efforts are misdirected because you're focused on the wrong things and antiquated design, changes which don't solve obvious problems become a source of frustration, rather than something to celebrate.
Did you ASK what changes your customers wanted to the Summary page before you expended the programming efforts to change it? Or just assume you knew?
"We're going to be updating the Booking Summary page! What changes would you like to see? Check out the preliminary design here <link provided>. Let us know what you think..." I didn't see that email, and I CARE about this stuff because I have to fight my way through (read that as waste my time with) this stuff every day!
If you feel you would not or don't get enough feedback to bother asking, bear in mind that there are features in the feature request forum that YOU indicated you were working on delivering SEVEN YEARS ago, and they're still not out. This results in many of your customers losing faith that their feedback is being paid attention to, and when that happens, they won't provide you with any.
Consolidate! Make information editable at first view. Get rid of the buttons and additional pages wherever possible. Eliminate every unnecessary click. Let those fundamentals guide you.
