Hi OwnerRez team and community,
We’d love to suggest a feature that would bring immense value to many property managers working with specialized teams: granular, department-based permission controls for team members.
Currently, OwnerRez offers three levels of user access, but none allow us to share specific guest contact information while restricting access to financial or sensitive reservation data. This creates a real challenge when trying to collaborate efficiently across departments.
📌 Example from our operations:
Our marketing team needs real-time access to the CRM section of OwnerRez to run targeted campaigns, track guest engagement, and automate communications.
However, they do not need — and should not have — access to reservation dates, payment details, financial reports, or internal notes.
Our finance team requires access only to billing, receipts, and financial reports.
✅ What we are suggesting:
The ability to assign team members to specific roles or departments
Admin control to select exactly which data modules each role can access (CRM, reservations, calendar, inbox, financials, etc.)
Options for view-only or edit access per section
Role visibility based on need-to-know, respecting privacy, security, and team workflows
⚠️ Important Note: Legal Compliance with LGPD (Brazil)
This request is also not just about convenience — it’s about compliance.
We are based in Brazil, where the LGPD (Lei Geral de Proteção de Dados) strictly regulates how companies can collect, store, and share personal data. Under this law, we must ensure that only authorized team members can view or process specific types of personal guest data.
Being unable to limit access to certain data types (like financial details) while sharing others (like contact info) puts us in a legally vulnerable position. This limitation in OwnerRez forces us to choose between full access or no access — which is unsustainable for a growing team with distributed roles.
💡 Why This Matters
Implementing granular permissions would not only make OwnerRez more powerful and adaptable — it would also help many global users stay legally compliant while scaling their businesses. We're happy to help shape this feature and would love to see it gain traction in the community.
Thanks for considering!
—
Alarea Suh
Founder, Okaeri Home Apartments
📍 São Paulo, Brazil
