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OwnerRez Team Member
Joined March 2022
49 posts

General Help and Questions » Rental Agreements: Best way to handle changes to post-booking (signed) RAs?

That's a great question! What you might consider here is having a backup Agreement stored in your Settings > Legal Agreements that has a lower priority number set so it is not being sent out in y…

(Posted May 31, 2024 2:51 PM)

Introduce Yourself! » Changeover Restrictions: Individual Occurence?

Hi there! Setting the 4th of July to allow arrivals, and override your property rule of one gap night between bookings, should be able to be accomplished directly on the Spot Rate calendar. S…

(Posted May 21, 2024 10:54 AM)

General Help and Questions » Best report for Occupancy Tax submissions

Hey Tim, Sounds like the Tax Detail Report would serve you better here than the Tax Summary Report: https://app.ownerrez.com/reports/taxdetail You can include bookings with no tax charges…

(Posted May 13, 2024 1:19 PM)

General Help and Questions » Airbnb and Booking.com channel messages

Hey, James! There are three different Channel Template types - Booking, Guest and Inquiry. The Field Codes available for use will depend first on the template type you're selecting: https://u…

(Posted Apr 13, 2024 9:00 AM)

Feature Requests » Rate Calendar View for Hosted Websites

Hi Brooke, Great question! There's a setting on your Availability / Search widget on the website's Home page that controls this. Navigate to Settings > Hosted Websites > select website > click in…

(Posted Apr 9, 2024 11:36 AM)

General Help and Questions » Quickbooks

How do I batch sync past customers when signing up for Quickbooks?  by Loft&MainCabinCo (/forums/users/347429412) – Jan 31, 2024 3:11 PM (UTC) Great question! When you first turn on QuickBo…

(Posted Feb 5, 2024 4:49 PM)

General Help and Questions » Editing the Grace Period on Forms

Hi Becca, I've been hunting around trying to find the verbiage you're describing here, but I'm not coming across it. Could you send us some screenshots of the form you're seeing that wording on a…

(Posted Jan 22, 2024 10:05 AM)

Template/Design Share » Trigger

Hi Carol, Please write an email to us at help@ownerrez.com that includes the ORB# for the booking that did not receive that trigger when you'd expected it to, as well as the URL for the trigger i…

(Posted Jan 18, 2024 12:43 PM)

General Help and Questions » Who is using Clearing?

Seriously, want to know! My processor is Lynnbrook and I learned after Demo today that Lynnbrook does not integrate at this time with Clearing! These are two very important companies who focus on vac…

(Posted Dec 28, 2023 12:53 PM)

General Help and Questions » Please just put the “Settings” menu here

Hi Ben, Looks like we have a feature request open for that! You can give it an upvote here: https://www.ownerrez.com/forums/requests/move-settings-menu-back-in-top-menu

(Posted Nov 29, 2023 7:58 AM)

General Help and Questions » Disable or delete

Hi James, We strongly recommend disabling properties in OwnerRez, but not deleting. Disabling means that you'll no longer incur a monthly fee for that listing, but it still exists in the backgrou…

(Posted Nov 17, 2023 3:34 PM)

Feature Requests » Schlage Encode

Is there a projected release date? by Tony L (/forums/users/347396125) – Oct 21, 2023 3:04 AM (UTC) Hi Tony, We're unable to provide an ETA, but it shouldn't be too much longer now! Testing…

(Posted Oct 21, 2023 7:55 AM)

Feature Requests » Surcharges "Blend" Option

But can we maybe categorize it as something else to trick the system? I tried with a few categories but it didn’t without. Maybe if we just don’t call it “cleaning fee”? by Maged B (/forums/users/34…

(Posted Oct 17, 2023 9:49 AM)

Feature Requests » "How did you hear about us?" Book Now/Inquiry Widget

A  Custom Field Definition (https://app.ownerrez.com/settings/fielddefinitions)  can be added to the Point of Contact form as a required entry. The responses would be stored in the "Custom Fields" ta…

(Posted Oct 14, 2023 9:05 PM)

Feature Requests » Airbnb added different cleaning fee for shorter stays vs regular stays- need change in OR?

This is true, Airbnb now supports Short Stay Cleaning fees.  This can be configured in OwnerRez! Here's how: * For the regular cleaning surcharge, set up the per-stay surcharge with a Booking Cri…

(Posted Oct 14, 2023 8:57 PM)

Feature Requests » Property Registration Numbers

We used to push those registration numbers through the API, but Airbnb and Vrbo no longer accept that information from us, so it has been removed from the feed. In order to get your registration …

(Posted Oct 12, 2023 4:48 PM)

Feature Requests » VRBO assign photos to rooms

Can you do this for AirBnb? by Katie Reuben (/forums/users/347438788) – Oct 11, 2023 4:04 PM (UTC) Yes! We have a support article that can walk you through how to set that up for yourself - htt…

(Posted Oct 11, 2023 12:18 PM)

General Help and Questions » Kwikset Halo

We also offer a Manual Lock integration. I'm not sure if this would be a suitable fit for you, but you can explore that option here: https://www.ownerrez.com/support/articles/integration-manual-d…

(Posted Oct 9, 2023 10:54 AM)

General Help and Questions » templates for specific properties

Hi Matthew, Yes! We have Field Codes that can be inserted into your Templates that populate with property-specific content. You can read more about creating custom email Templates here (all T…

(Posted Oct 9, 2023 9:59 AM)

General Help and Questions » Guest Balance RED - Airbnb/API integrated/Transact Sync On

Hi Jessie, Take a look at that booking now. I gave it a nudge from this end to update the transaction records. If anything still looks amiss, please write to us at the helpdesk so we can have…

(Posted Oct 9, 2023 9:44 AM)