More flexibility in creating email triggers or receiving notifications

Status: Closed 0 Votes
Danielle E
6 days ago
Joined Jan, 2025 3 posts

Hello,

It'd be great to know when a guest has a added a new credit card to their reservation for instances when I'm waiting for it... like after I've sent them a link to add one, or if their scheduled payment has failed and they need to add a new card.  I'm finding that I have to manually schedule their second payments for bookings that were made without credit cards being on file.  So it'd be nice to know when they've done that so I can schedule their payment.

Additionally, it'd be nice to be able to chose which automated emails get sent to me when a guest books.  Right now I get a total of 7 emails for every booking that comes through.  Two that are by my design (and the ones I actually need), and 5 that come automatically from OR, only 1 of which has some usefulness to me.  So it'd be nice to be able to choose which ones I get.

I mean, the more control you can give over how our templates, triggers and notifications function, the better.

 

Thanks,

Danielle

Steven C
5 days ago
OR Team Member Joined Jun, 2021 19 posts

Hi Danielle,

Great News.  All the things you mention can be currently done in OwnerRez today!!  So no need for a feature request.

Let me show you in my demo account how these things can work:

Managing Booking Notifications Effectively - Watch Video



Hope this is helpful for you!

-Steve