First of all, when you have an urgent issue, there’s no phone number to call and no fast email support. Responses often take 48 hours or more — and sometimes they don’t even answer the actual question, or they just say “watch the videos” (there are hundreds of them).
On top of that, new “features” like Rezzi guest messaging are being added, but they charge $10/month per unit for it — while other property management systems include similar tools for free.
It really feels like every new integration or feature ends up being something OwnerRez profits from separately, instead of improving the core platform for users. It seems they’re more focused on adding paid add-ons than on actually enhancing the software itself.
This is disappointing, especially for those of us who have been loyal users for years and simply want OwnerRez to keep improving instead of charging extra for basic features that should already be included.
