Hi,
Rezzy is currently only useful for the very first messages on OTAs. In my workflow, once guests have my direct contact details (email or WhatsApp), they no longer use Airbnb, and Rezzy cannot be used for the rest of the conversation.
In addition, inquiries coming from my own website cannot be answered with Rezzy at all.
Because of this, it’s hard to justify the paid version when Rezzy only covers a small part of guest communication.
It would be very valuable to have:
This would make Rezzy a true multi-channel communication tool.
Thank you for considering this request.
Maartje
Hey Maartje,
We've got plans to add support for inquiries, email and WhatsApp in the inbox. Once that work is complete, Rezzy should be able to respond to those. 😃
I don't have an ETA to provide at this time, but I will mark this request as Planned!
Thank you, Bri. I look forward to it !
This is in reply to the previous post. I, too, am surprised that Rezzy does not live everywhere to provide that maximum coverage. I, would like to see the ability to have guests/visitors email piped/sent to the Inbox/Rezzy to complete the automation loop. It would also be nice to have Rezzy live, at a minimum as a chatbot, on hosted websites. I would assume there would be code too for any other websites for that chatbot widget.
DH
Hi,
Rezzy is currently only useful for the very first messages on OTAs. In my workflow, once guests have my direct contact details (email or WhatsApp), they no longer use Airbnb, and Rezzy cannot be used for the rest of the conversation.
In addition, inquiries coming from my own website cannot be answered with Rezzy at all.
Because of this, it’s hard to justify the paid version when Rezzy only covers a small part of guest communication.
It would be very valuable to have:
- Integration with website inquiries
- Integration with email
- Integration with WhatsApp or a Zapier/API workaround
This would make Rezzy a true multi-channel communication tool.
Thank you for considering this request.
Maartje
As we are API'd with Touchstay include in the Rezzy integrations TouchStay Guidebooks- because I'm tired of cutting and pasting my very involved guidebook!
My question to Rezzy: Are you able to access the content in my Touchstay guide book to use as support and information material in response to guest questions?
No - I can only access OwnerRez system data and the OwnerRez support article library. I can't browse external URLs or pull content from third-party guidebook platforms like TouchStay.
For guest-facing questions, I work from what's configured in your OwnerRez account (property details, booking info, etc.). If there's specific guidebook content you want me to be able to reference, the best path is making sure that information is also entered in your OwnerRez property settings.
