Is there a need to customize responses based on the platform? For example, if someone is inquiring about the Wi-Fi before their arrival, I have several options. I can inform them that the Wi-Fi details will be included in the Airbnb information, I can mention that we are emailing it to them (if they booked directly or through VRBO), or I can simply provide the password directly. Should I include this information in the Rezzy FAQ and specify the booking platform in the answer? For instance, if the customer booked on Airbnb, should I respond with specific instructions?
