So far Rezzy has been amazing for me and I am loving it! I set it up on Saturday so still kind of new.
I believe the reason it's working so well for me is that I set up a lot of Q & A as well as Directives. 56 Q & A and 18 Directives. This sounds like a lot but what I did was went through my guest guides, that nobody reads, and copied and pasted my FAQ's from there. I added the FAQ's to my the guest guides because nobody was reading the guide and was hoping they would at least read the FAQs.
The directives are issues that I get peppered with frequently - Fridge beeping after power outage, We are locked out of safe, Door code is not working, Remote control batteries are dead etc. They all have clear instructions with resolutions for the guest. My favorite is, we can't get the Smart TV to XXXXX, which makes me break out into a cold sweat as I am clueless about TV's.
I am super excited about the scheduling. I set automatic replies from 9PM until 7AM and will handle what comes in during the day with the chance to edit, if need be. I am finding I don't have to edit much. Rezzy is a little more flowery and verbose but that is OK as I tend to be more curt and just the facts lol. The schedule feature is great if I am flyng or at the dentist and can't be on my phone I just schedule auto replies.
I am excited about the future with Rezzy. I feel like I have another person on staff which OR itself already feels that way. Now I have a 3rd person, that doesn't call in sick or talk back and stays up all night to answer questions.
