Rezzy Response Delay

churchstreet
Oct 6, 2025 5:45 PM
Joined Oct, 2019 6 posts

Hi all,

I noticed on the Rezzy page there is an option to set a Response Delay (default setting is "None") but when you click edit there is no way to change that setting.  I would like to set a delay of 3 minutes or so so it doesn't seem automated, and also to give me a chance to respond if I am online.  If anyone has suggestions, please let me know.  Also, have any other Rezzy Users found that the immediate response seems unnatural for guests?  While I do want Rezzy's support I don't want guests to feel like they are talking to a ChatBot.  

 

Thanks!

Bri
Oct 10, 2025 12:19 PM
OR Team Member Joined Mar, 2022 544 posts

Hey churchstreet,

We've since removed that Response Delay setting and intend to come back to it at a later date.