|
That's a good question... As we read the documentation, it should be possible for you to set this in Airbnb using their app, and then for the data to remain valid since OwnerRez can't set it via API.…
(Posted Jan 4, 2023 3:55 PM)
|
Jan 4, 2023 3:55 PM |
|
We reached out to our Airbnb contacts over the holidays, and they have confirmed that all parties and events are still officially banned:
https://news.airbnb.com/official-codification-of-party-ba…
(Posted Jan 4, 2023 12:14 PM)
|
Jan 4, 2023 12:14 PM |
|
Yes, you can share iCals with ALAVHR:
https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-alavhr https://www.ownerrez.com/support/articles/channel-management-calen…
(Posted Dec 30, 2022 3:33 PM)
|
Dec 30, 2022 3:33 PM |
|
Unfortunately, we're somewhat limited by what the listing channels support - since most first-time guests come through a listing channel, there's not much point in offering an option that isn't avail…
(Posted Dec 29, 2022 1:18 PM)
|
Dec 29, 2022 1:18 PM |
|
At present, tag criteria are OR, not AND.
(Posted Dec 29, 2022 12:21 PM)
|
Dec 29, 2022 12:21 PM |
|
@Jonelle - I just checked and I can see them on Airbnb just fine. But you have a lot and I didn't check them all. Please write in to the Helpdesk with specific examples of properties that are not a…
(Posted Dec 29, 2022 10:18 AM)
|
Dec 29, 2022 10:18 AM |
|
@BSG - Saw your ticket, and I believe it has been fixed.
@Bria - Please write in with specific details so we can investigate.
(Posted Dec 27, 2022 9:38 PM)
|
Dec 27, 2022 9:38 PM |
|
@BSG That sounds like a different issue. Please write in to the Helpdesk with full details so we can take a look.
(Posted Dec 27, 2022 8:58 PM)
|
Dec 27, 2022 8:58 PM |
|
For those with Airbnb API-connected properties that aren't working for no obvious reason - where OwnerRez says the property is fully synced and online but you can't actually browse it on Airbnb - ple…
(Posted Dec 27, 2022 8:47 PM)
|
Dec 27, 2022 8:47 PM |
|
Kind of like an old-school guestbook? No, we don't have that feature, but there are a great many plugins that do similar things, and most likely can be dropped onto your website.
(Posted Dec 27, 2022 4:47 PM)
|
Dec 27, 2022 4:47 PM |
|
Our OwnerRez Hosted Websites are already optimized for discovery and indexing by the major search engines, such as Google. This can be expected to take time, but there are commonly available tools th…
(Posted Dec 27, 2022 4:44 PM)
|
Dec 27, 2022 4:44 PM |
|
@Angela I see what you mean, we are investigating.
(Posted Dec 27, 2022 3:34 PM)
|
Dec 27, 2022 3:34 PM |
|
A fix for the Booking.com async issue is under way and should be completed today. More information will be added to the main post soon.
(Posted Dec 27, 2022 2:57 PM)
|
Dec 27, 2022 2:57 PM |
|
We are aware of the issue with dropped Booking.com bookings and are investigating as to the best resolution.
(Posted Dec 27, 2022 2:13 PM)
|
Dec 27, 2022 2:13 PM |
|
We are running a full resync with Airbnb which should get all properties back online without any manual action, unless you took manual action to disconnect them yourself previously. This process is …
(Posted Dec 27, 2022 12:14 PM)
|
Dec 27, 2022 12:14 PM |
|
There's no need to do a full database backup yourself, but, you can certainly export all your contacts and bookings via several different methods. We'll likely be adding more convenient or even auto…
(Posted Dec 27, 2022 11:10 AM)
|
Dec 27, 2022 11:10 AM |
|
@Wayne - It does look like Airbnb automatically reactivated your property listings once service was restored. Our belief is that this should occur for everyone, so, you should not need to take any m…
(Posted Dec 27, 2022 10:52 AM)
|
Dec 27, 2022 10:52 AM |
|
You definitely *can not* disconnect and reconnect the Vrbo API on the fly - don't attempt that.
Regarding Airbnb, we have seen some reports of clients using this approach successfully, but have n…
(Posted Dec 27, 2022 10:50 AM)
|
Dec 27, 2022 10:50 AM |
|
Missed email triggers should have been sent, albeit late - you can confirm this in your Communication History. As noted, you can manually resend any you're not sure of in the usual ways, but we do n…
(Posted Dec 27, 2022 10:44 AM)
|
Dec 27, 2022 10:44 AM |
|
Not sure what you mean? Please write in to the Helpdesk with details.
(Posted Dec 20, 2022 4:26 PM)
|
Dec 20, 2022 4:26 PM |
