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You cannot. If you have something specific that needs to be researched relating to something malfunctioning, the Helpdesk is able to assist with that, though for complicated issues we often have to …
(Posted yesterday)
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yesterday |
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Do you have anything official from them about their support, that we can reference?
(Posted 2 days ago)
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2 days ago |
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Does anyone have any direct evidence of Remote Lock working with Google Nest locks? We have not been able to find any documentation suggesting that they do.
(Posted 2 days ago)
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2 days ago |
General Help and Questions » House Manual
Adding a field code to an email template that you send your guests is totally doable!
The {PINSTMAN} field code populates whatever was entered in the House Manual field for you.
https://uc.or…
(Posted 2 days ago)
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2 days ago |
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Can you write in to the Helpdesk detailing which of your properties has the sauna and where it is not correctly being displayed, so we can investigate further? Our engineers report that we do in fac…
(Posted 2 days ago)
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2 days ago |
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You'd need two separate criteria - one for on/after and a second for on/before.
If you're still having difficulties, please write in to the Helpdesk with specifics and we'll get it sorted out.
(Posted 2 days ago)
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2 days ago |
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We have an internal log, but it's quite cryptic. There are long-term plans to increase the visibility of event logging to our clients, but that's a great deal of ongoing effort and not high priority…
(Posted 2 days ago)
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2 days ago |
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[This topic has been closed as a duplicate of another topic ( Booking history (/forums/requests/booking-history) )]
(Posted 2 days ago)
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2 days ago |
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[Another topic was closed as a duplicate of this topic ( Reservation History (/forums/requests/reservation-history) )]
(Posted 2 days ago)
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2 days ago |
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This would normally be set in your Theming area:
https://app.ownerrez.com/settings/theming
If you need more assistance, please write in to the Helpdesk with specifics.
(Posted 2 days ago)
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2 days ago |
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The only available option would be to use Limited sync for a specific property, and then control most of the property settings in Airbnb instead of OwnerRez.
https://www.ownerrez.com/support/arti…
(Posted 2 days ago)
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2 days ago |
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We're aware of this, and it's documented for work, but not a near-term priority.
(Posted 2 days ago)
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2 days ago |
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Yes, the Schlage API does support this capability, and we plan to implement it at some point in the future.
(Posted 2 days ago)
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2 days ago |
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If you click "Cancel" on a Booking, you go to a screen with a bunch of options relevant to the cancellation, one of which is this:
https://uc.orez.io/w/files/f296acacabaf4ccca3ed89f276121a91
(Posted 3 days ago)
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3 days ago |
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Yes, you can indicate "host or guest" in OwnerRez, and, the API sends that flag to Vrbo.
Note that this isn't dependent on who literally does the cancellation - that is always the host, as the gu…
(Posted 3 days ago)
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3 days ago |
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OwnerRez and Vrbo are both aware of the issue regarding request-to-book "cancellations." If you do have a situation where you were penalized for rejecting a request-to-book, please reach out to Vrbo…
(Posted 3 days ago)
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3 days ago |
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So far as I am aware, none of the channel APIs offer the ability to set whether a specific surcharge is taxable.
As far as bringing in information accurately, our Booking.com integration is being…
(Posted 4 days ago)
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4 days ago |
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No, I'm not aware that using the API has any effect on cancellation penalties.
(Posted 5 days ago)
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5 days ago |
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No worries, happy to help!
(Posted 5 days ago)
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5 days ago |
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You are correct, you cannot turn it off, because it already is off. :-) We don't turn Damage Protection on by default.
(Posted 5 days ago)
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5 days ago |
