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Please write in to the Helpdesk with a specific example and we'll take a look.
(Posted Aug 4, 2022 10:48 PM)
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Aug 4, 2022 10:48 PM |
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This is already planned to be added.
(Posted Aug 4, 2022 11:53 AM)
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Aug 4, 2022 11:53 AM |
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Please send this in to the Helpdesk, along with the booking and/or inquiry number.
(Posted Aug 3, 2022 10:38 PM)
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Aug 3, 2022 10:38 PM |
General Help and Questions » Default Rates
These support docs and videos may be helpful:
https://www.ownerrez.com/support/articles/rates-overview-video https://www.ownerrez.com/support/articles/rates-overview-video
https://www.ownerre…
(Posted Aug 3, 2022 9:52 PM)
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Aug 3, 2022 9:52 PM |
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Airbnb in particular only allows round hours for checkin/checkout times.
(Posted Aug 3, 2022 7:35 PM)
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Aug 3, 2022 7:35 PM |
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The short answer is "yes, sort of."
Inquiries in and of themselves don't mean much. In most cases, when a guest makes an inquiry, the proper response is to send them back a quote. If they're do…
(Posted Aug 3, 2022 6:32 PM)
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Aug 3, 2022 6:32 PM |
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No, that's not actually controlled from inside OwneRez - you'll have to work with Airbnb also to get that switched back in their system, if they're willing.
(Posted Aug 2, 2022 10:07 PM)
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Aug 2, 2022 10:07 PM |
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Yes, all the dynamic pricing systems work generally the same way and follow the same rules with OwnerRez.
(Posted Aug 2, 2022 7:59 PM)
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Aug 2, 2022 7:59 PM |
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Have you been using Channel Bridge? You could also try the mode explained in part 2 here:
https://www.ownerrez.com/support/articles/channel-bridge-common-issues-questions#debug https://www.owner…
(Posted Aug 1, 2022 1:46 PM)
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Aug 1, 2022 1:46 PM |
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You'll want to change the Rules, and, potentially, also the Scheduled security deposit on the Transactions tab.
(Posted Jul 29, 2022 9:13 PM)
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Jul 29, 2022 9:13 PM |
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In theory, yes, you could do that, but you'd have to set things up manually, and I don't really see what that's accomplishing for you. We wouldn't recommend trying to do it that way, as there's so m…
(Posted Jul 29, 2022 8:30 PM)
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Jul 29, 2022 8:30 PM |
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I'm not sure I understand the question? It sounds like you're basically just describing a security deposit hold - we collect the credit card info in advance, then set the hold a day or two before ar…
(Posted Jul 29, 2022 7:37 PM)
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Jul 29, 2022 7:37 PM |
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This is normal - iCals do not carry rate data. You'll need to work towards our more advanced connection methods, such as our API connection.
https://www.ownerrez.com/support/articles/channel-man…
(Posted Jul 28, 2022 10:00 PM)
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Jul 28, 2022 10:00 PM |
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Sure, that is a core purpose of OwnerRez.
https://www.ownerrez.com/support/articles/messaging-overview-video https://www.ownerrez.com/support/articles/messaging-overview-video
https://www.own…
(Posted Jul 28, 2022 8:34 PM)
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Jul 28, 2022 8:34 PM |
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We've looked into making changes to this, but, for now, if you want booking-type messages to be sent, it needs to be a booking, not a block. A $0 charge booking is valid however.
(Posted Jul 27, 2022 4:56 PM)
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Jul 27, 2022 4:56 PM |
General Help and Questions » co-hosting
The short answer is - they really don't. You have to connect with the main channel account, not using a co-hosted account.
https://www.ownerrez.com/support/articles/channel-management-api-integr…
(Posted Jul 25, 2022 11:55 AM)
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Jul 25, 2022 11:55 AM |
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This is under investigation but no ETA at present.
(Posted Jul 25, 2022 10:45 AM)
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Jul 25, 2022 10:45 AM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/daily-report-of-checkouts)]
(Posted Jul 25, 2022 10:44 AM)
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Jul 25, 2022 10:44 AM |
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That's right - write in to the Helpdesk explaining in detail what you want to do, and we'll help you work it out.
(Posted Jul 23, 2022 11:16 PM)
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Jul 23, 2022 11:16 PM |
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This is a known issue, and there are plans to add a more efficient way of doing this, though no ETA on that at present.
(Posted Jul 23, 2022 10:18 PM)
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Jul 23, 2022 10:18 PM |
