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We do plan to add support for multiple email addresses for owners.
(Posted Sep 17, 2022 2:48 PM)
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Sep 17, 2022 2:48 PM |
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Is it not practical simply to "Print to PDF" from your browser?
(Posted Sep 16, 2022 11:45 PM)
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Sep 16, 2022 11:45 PM |
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I just finished a conference call with our Airbnb contacts, and here is what they have recommended:
* You can choose to keep the affected bookings as they are, without the cleaning surcharge.
…
(Posted Sep 15, 2022 1:02 PM)
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Sep 15, 2022 1:02 PM |
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We are actually working on a more general capability that would allow you to configure an expense (that can be for anything) of a fixed amount or a percentage. So, this would achieve the effect you …
(Posted Sep 15, 2022 11:54 AM)
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Sep 15, 2022 11:54 AM |
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Most payment processors do not use simple math to calculate their fees, and, they can vary by account even with the same processor based on your negotiations with them. So, it is out of the question…
(Posted Sep 14, 2022 12:32 PM)
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Sep 14, 2022 12:32 PM |
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We've asked, but they don't seem particularly interested. We've looked into potentially importing them using Channel Bridge or an exported report from Vrbo, but there are issues with that too. Mayb…
(Posted Sep 13, 2022 1:23 PM)
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Sep 13, 2022 1:23 PM |
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Since you are using PriceLabs, their min-nights setting is automatically overriding whatever might otherwise be set in OwnerRez. You'll need to fix the configuration issue in PriceLabs, not OwnerRez…
(Posted Sep 12, 2022 1:02 PM)
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Sep 12, 2022 1:02 PM |
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Yes, that is correct. However, that may or may not be related to the issue with Vrbo. If it's still stuck, please write in to the Helpdesk so we can take a look.
(Posted Sep 12, 2022 11:11 AM)
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Sep 12, 2022 11:11 AM |
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Each suggested additional payment method is its own rather complex integration process, not just one task, and would need to be prioritized separately.
We do have a standalone request (actually s…
(Posted Sep 9, 2022 12:15 PM)
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Sep 9, 2022 12:15 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/venmo-and-photo-id)]
(Posted Sep 9, 2022 12:13 PM)
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Sep 9, 2022 12:13 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/venmo-as-method-of-payment)]
(Posted Sep 9, 2022 12:13 PM)
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Sep 9, 2022 12:13 PM |
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There's already a checkbox for the EV charger, under Accommodations.
There isn't a text field though, because none of the channels support it, so it wouldn't appear anywhere it can be readily sea…
(Posted Sep 8, 2022 10:34 PM)
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Sep 8, 2022 10:34 PM |
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Note that there's a global Communication History view that shows everything (with the various categories in different tabs):
https://app.ownerrez.com/inbox/history/emails https://app.ownerrez.com…
(Posted Sep 7, 2022 1:13 PM)
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Sep 7, 2022 1:13 PM |
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Here's how to handle cancellations:
https://www.ownerrez.com/support/articles/cancelling-a-booking https://www.ownerrez.com/support/articles/cancelling-a-booking
If it's a Vrbo API booking, t…
(Posted Sep 6, 2022 6:36 PM)
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Sep 6, 2022 6:36 PM |
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No, there is no functionality for initialing the rental agreement. It's not needed, because the agreement is one single electronic document rather than multiple separate physical pages as with a pri…
(Posted Sep 1, 2022 10:14 PM)
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Sep 1, 2022 10:14 PM |
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Hi,
Please write in to the Helpdesk with a screenshot of that error in your browser, including in particular the URL bar of your browser so we can see where you ended up at.
(Posted Sep 1, 2022 5:00 PM)
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Sep 1, 2022 5:00 PM |
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You can set up a Surcharge to reflect the RDD:
https://uc.orez.io/w/files/b24a5105b6664ea68982fafaabd4ec37
(Posted Aug 31, 2022 1:51 PM)
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Aug 31, 2022 1:51 PM |
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You cannot - just ignore it, as OwnerRez is in charge.
(Posted Aug 29, 2022 9:38 PM)
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Aug 29, 2022 9:38 PM |
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There is not - but, it's being discussed for v2.
(Posted Aug 29, 2022 5:25 PM)
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Aug 29, 2022 5:25 PM |
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Yes, this is planned for the fairly near future.
(Posted Aug 28, 2022 6:57 PM)
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Aug 28, 2022 6:57 PM |
