How to approve Vrbo cancellation request?
LC House
Sep 2, 2022 9:17 PM
Member for 4 years
19 posts
I'm API integrated with Vrbo. Guest sent cancellation request via Vrbo but I couldnt find a way to approve it whether on Vrbo or Ownerrez. Ownerrez also didnt send me any notification regarding the cancellation. I only knew because Vrbo notified me. Please help. Thank you.
Ken T
Sep 6, 2022 6:36 PM
OR Alum
Member for 7 years
1704 posts
Here's how to handle cancellations:
https://www.ownerrez.com/support/articles/cancelling-a-booking
If it's a Vrbo API booking, the cancellation must be done in OwnerRez, following the instructions linked above.