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The only thing that a true app can do that our responsive website can't, is alerts on your smartphone.
And, Google has announced that they plan to add that capability to Chrome browser. So that …
(Posted Jul 8, 2022 3:06 PM)
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Jul 8, 2022 3:06 PM |
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Here are our general instructions for extending a stay:
https://www.ownerrez.com/support/articles/extending-a-stay https://www.ownerrez.com/support/articles/extending-a-stay
(Posted Jul 8, 2022 12:45 PM)
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Jul 8, 2022 12:45 PM |
General Help and Questions » Junk Mail
Unfortunately, there is no way to be absolutely sure the emails sent to your guests won't end up in their spam folders instead. The nature of the Internet email system originated half a century ago,…
(Posted Jul 6, 2022 6:54 PM)
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Jul 6, 2022 6:54 PM |
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If you are using API connections with Airbnb and Vrbo, yes, a length-of-stay discount will also be sent there.
Unfortunately, at the present, not with Booking.com - you'd have to configure the di…
(Posted Jul 6, 2022 2:48 PM)
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Jul 6, 2022 2:48 PM |
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Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't. We have asked them for this as well as some other additional customization options, and wi…
(Posted Jul 5, 2022 5:03 PM)
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Jul 5, 2022 5:03 PM |
General Help and Questions » Damage Deposit
Most likely, that's because you had existing bookings with the security deposit required. Turning that off affects new bookings, but not already-existing ones.
(Posted Jul 2, 2022 1:07 PM)
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Jul 2, 2022 1:07 PM |
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Yes, you can require a gap of a specified number of nights in between each booking:
https://www.ownerrez.com/support/articles/property-availability-rules#changeover https://www.ownerrez.com/suppo…
(Posted Jun 30, 2022 5:22 PM)
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Jun 30, 2022 5:22 PM |
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If a guest writes in and wants to pay early, you most likely already have their card on file from the first payment, so, you can just go to the Transactions tab and collect a payment of the remaining…
(Posted Jun 30, 2022 5:16 PM)
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Jun 30, 2022 5:16 PM |
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Generally, we do not recommend setting up a special charge for damage protection, but rather, building it into your rates as a cost of doing business.
However, if you do choose to add a special f…
(Posted Jun 29, 2022 11:22 PM)
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Jun 29, 2022 11:22 PM |
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That would be highly unlikely, because even if a fix were ready right now (which it is not), deploying a new version of Channel Bridge still has to go through Google's testing process which can take …
(Posted Jun 29, 2022 2:03 PM)
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Jun 29, 2022 2:03 PM |
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Unfortunately, there is no effective workaround at present other than manually copying information from your Vrbo control panel into OwnerRez, which is not recommended due to the potential for confus…
(Posted Jun 28, 2022 2:55 PM)
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Jun 28, 2022 2:55 PM |
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Channel Bridge is still working for bringing in Vrbo reviews, though, it is unknown what other changes might be planned by Vrbo that might affect this at any time.
(Posted Jun 27, 2022 6:27 PM)
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Jun 27, 2022 6:27 PM |
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The Vrbo API is completely unaffected by this change - any data that was brought in by API before, will still be brought in just the same as before.
Pre-API bookings never had data brought in by …
(Posted Jun 27, 2022 6:26 PM)
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Jun 27, 2022 6:26 PM |
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There can be a number of reasons for this, so, it's best to reach out to the Helpdesk so we can take a look.
(Posted Jun 27, 2022 12:46 PM)
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Jun 27, 2022 12:46 PM |
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Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side.
See …
(Posted Jun 27, 2022 11:35 AM)
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Jun 27, 2022 11:35 AM |
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Yes, this is planned for the future.
(Posted Jun 25, 2022 10:41 PM)
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Jun 25, 2022 10:41 PM |
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Yes, if you checked those boxes, that is exactly what would happen, which is why we don't recommend doing that.
Also, those default messages will include financial data for the booking, which wil…
(Posted Jun 25, 2022 10:25 AM)
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Jun 25, 2022 10:25 AM |
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The Preview button will only show if there are bookings that can be previewed.
(Posted Jun 24, 2022 11:55 AM)
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Jun 24, 2022 11:55 AM |
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Yes, you can control the checkin/checkout days in a special season covering specific dates.
(Posted Jun 24, 2022 12:00 AM)
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Jun 24, 2022 12:00 AM |
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This generally simply means that Vrbo has not yet set up their end of the API connection, so it isn't working properly yet. When they do set up their end, these errors will go away.
(Posted Jun 23, 2022 11:53 PM)
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Jun 23, 2022 11:53 PM |
