Why everyone chooses OwnerRez over Guesty
Tired of using slow over-priced software? Switch to the #1-rated vacation rental software in the industry. Hundreds of customers have flocked to OwnerRez from Guesty, and it's easy to see why.
Compare our features, support, and cost to theirs.
See what independent review boards say about OwnerRez versus Guesty.
What Customers Say After Switching
Don't take our word for it. Hundreds of Guesty users have flocked to OwnerRez in the past few years - we call them "Guesty refugees". They rave about the differences. Here are a couple.
"I finally stopped being a victim and made the switch"
"After drowning for 2 years trying to make GUESTY work the way I was running my business, I finally stopped being a victim and made the switch. Thrilled with their product and their support. Thank you OwnerRez!"
"I was very un happy with Guesty. Clunky and non-intuitive for me."
"I find OwnerRez to be very intuitive for me to use. After a couple weeks, I really felt like I could navigate and accomplish everything necessary to run my business. I was very un happy with Guesty. Clunky and non-intuitive for me."
"SUPER HAPPY!! Coming from Guesty, it has been a great experience overall!!"
"The impressive, timely support team. SO HELPFUL and inquisitive!! Their "How to" checklist is DO detailed, their online help feature, step by step, videos, SO detailed - I created my own website (ZERO experience) EASY EASY!!"
Feature Comparison
OwnerRez was built, ground-up, for power users. Guesty was not. Across every feature category, Guesty fails to keep up.
| Feature | OwnerRez | Guesty |
|---|---|---|
| Channel Manager - Size of Network | Many dozens, including all the top vacation rental OTAs and an extensive network of regional listing sites | About half as many OTAs as OwnerRez |
| Channel Manager - Connection Style | Direct partnerships, built entirely in-house, lighting fast and deeply invested in | Some direct, some 3rd party |
| Channel Manager - Awards and Accolades | Multi-year awards for Elite and Preferred Plus | Only higher-cost platform is Elite and Preferred, Guesty For Hosts only connected partner, missing many features. Only received Elite status recently, where OwnerRez maintained this status for many years. |
| Channel Manager - Google Vacation Rentals | Yes | Yes |
| Channel Manager - Internal API for smaller OTAs | Yes, providing direct access to Hopper, Houfy, GetAwayGoGo, Whimstay, FloridaRentals, HomeToGo and many more regional listing sites. | Yes, with less adoption, which means fewer OTAs to connect to. |
| Direct Booking Website | Yes | Yes |
| Direct Booking Website - Design | Yes, multiple templates, can 100% customize after selecting | Some templates, but limited customization |
| Direct Booking Website - SEO | Highly optimized for SEO, built on years of industry experience | Limited, manual setup |
| Direct Booking Website - Responsive (mobile, tablet, desktop sizes) | Yes, looks beautiful at every screen size | Limited |
| Direct Booking Website - WordPress options | Yes, use our plugin to create your own custom experience | No |
| Direct Booking Website - WordPress designers/builders | Yes, network of recommended experts | Yes, network of recommended experts |
| Direct Booking Website - Custom options | Yes, API access for custom website builders | Yes, API access for custom website builders |
| Direct Booking Website - Custom designers/builders | Yes, network of recommended experts | Yes, network of recommended experts |
| Accounting | Rich accounting tools with full invoicing, payments, refunds and balance management | Only available at higher pricing tiers, fewer reports |
| Accounting - Deposit syncing | Yes, for Airbnb and Stripe, full "to the penny" detail including fees and adjustments | No |
| Accounting - Payment processing | 20+ processors and gateways | 3 processors |
| Accounting - Guest forms, custom scenarios | Hosted forms for payments, security deposits, insurance and other things, even if you don't have a website | Check-in Forms, Guesty templates only unless subscribed to a higher tier plan |
| Accounting - QuickBooks integration | Yes | No |
| Renter Agreements | Yes, fully hosted and free for all users | Yes, for Pro users |
| Messaging | Yes, sophisticated triggers, unified inbox | Yes, fewer trigger options |
| Other Integrations |
100+ certified partners and integrations |
100+ but limited unless subscribed to a higher tier plan |
Support Comparison
A constant complaint about Guesty is the poor support. Even if you manage to get someone on the phone, there is no helpful answer. At OwnerRez, every member of our Customer Support department is trained in our core principles, like "create happiness" and "one touch solve".
| Feature | OwnerRez | Guesty |
|---|---|---|
| Onboarding | Free 1-on-1 video setup call with your own Onboarding specialist, dedicated personal setup time | 1-on-1 guided onboarding only provided on higher tier plans |
| Switching Over | Special ProConnect and ProTranster programs to move your data from Guesty (or another PMS) on your behalf | No |
| Phone Support | Yes! Dedicated Engagement specialists, on the phone, at a time of your choosing | No, unless you subscribe to higher tier plan |
| Helpdesk (tickets/email) | 1-2 day average response time, detailed "one touch solve" answers | 8-10 day average response time, robotic answers |
| Support Center Articles | Thousands of articles, detailed walk-throughs, built and managed in-house | Lightweight articles with difficult search function |
| Support Center Videos | 75+ walk-through videos | Yes, mostly focused on Guesty Pro subscribers |
| User Feedback / Requests | Active "Feature Request" forum, built and managed in-house, monitored weekly by planning and engineering teams | No |
| Community / Forum | Active internal forum built and managed in-house, monitored and responded to daily by Helpdesk team. Also active in other community forums hosted elsewhere. | No |
| In-Person Engagmement | We attend many conferences per year and talk to our users directly about what they like and dislike. We also sponsor small user hangouts and other regional events. | Yes |
Cost Comparison
Have you heard the phrase "you pay for what you get"? Unfortunately, that's not the case with Guesty. Given the slow interface and weak engineering, the price should be half of what it is Even though OwnerRez is far more powerful, our pricing is still less! At every size of STR business, OwnerRez is cheaper than Guesty.
| Feature | OwnerRez | Guesty |
|---|---|---|
| Booking Commission/Fee | Free! Booking commissions are evil, and we've maintained a hard stance on this for years. | No fee for base subscription, but you must subscribe to an annual plan for a cheaper subscription. |
| Month to Month | Yes! No annual contract; the price you see is the price you pay. | Forces you to pay for a yearly subscription to receive lower monthly fees. |
| Commission on Host Website | No commission! Booking commissions are evil, and we've maintained a hard stance on this for years. | Direct booking websites charge a .5% commission for direct gross booking volume per month. |
| Transparency | Yes! We don't hide our pricing, always know what you'll pay each month. | No, very hard to know what you're going to pay. |
| Base Monthly Price for Homeowner (1-5 properties) | $40 - $88 | $40 - $120 must have less than three listings, and features are limited when subscribed to Lite plan |
| Base Monthly Price for Small PM (6 - 20 properties) | $96 - 196 | Unlike OwnerRez, Guesty hides its pricing and requires a custom sales contract, averages 50-75% higher than OwnerRez price based on customer feedback and third-party articles |
| Base Monthly Price for Medium PM (21 - 50 properties) | $202 - $374 | Requires custom sales contract, averages 50-75% higher than OwnerRez price based on customer feedback and third-party articles |
| Base Monthly Price for Large PM (51 - 100 properties) | $378 - $573 | Requires custom sales contract, averages 50-75% higher than OwnerRez price based on customer feedback and third-party articles |
| Base Monthly Price for Very Large PM (101 - 500 properties) | $576 - $1,472 | Requires custom sales contract, averages 50-75% higher than OwnerRez price based on customer feedback and third-party articles |
The Independent Review Boards Agree
Every independent review board (Gartner Digital, Capterra, SoftwareAdvice) rates OwnerRez significantly higher than Guesty. Let's take a look at the charts!
The following chart shows vacation rental software products with the highest value-for-money and functionality ratings based on Capterra's vacation rental analysis. Products are arranged in increasing order of their value-for-money rating (bottom to top) and functionality rating (left to right). OwnerRez is at the top. Guesty is at the bottom.
SoftwareAdvice.com interviews real software users to highlight North America's top-rated vacation rental software products. The following chart shows OwnerRez as a leader in customer satisfaction and right near the top of usability, earning one of the top overall positions in vacation rental software. Guesty didn't make the cut.
Over at GetApp, OwnerRez received one of the highest ranks among all vacation rental software products. Each score is based on 5 key criteria, worth up to 20 points. The maximum total score is 100. The following chart shows the score OwnerRez received (94 out of 100). Wondering what Guesty scored? Nothing - they didn't make the cut.
Stop being frustrated, and switch to OwnerRez today!
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OwnerRez is the world's most powerful vacation rental management platform and the foundation that homeowners and PMs rely on.
Rated 5.0 out of 5 based on 260 reviews on
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