5.0 stars
Trustpilot
By Hillary Gibson, Homeowner, 3 properties
– written on
Trustpilot
I've been using OwnerRez for several years, and it has been great to have my central calendar, pricing, and listing info all in one place for multiple rentals. It's taken my direct bookings to the next level as I also host my own websites through OwnerRez. The process for guests to book online is easy and secure. While I needed some help with the initial tech set up, once it's up and running it is easy to use, and if I have a question then the US based OR team is quick to help. Access to property damage protection & travel insurance policies is a key feature, as well as authorization to collect contracts and deposits from Airbnb guests, and access to the most strict cancellation policies on Airbnb. OwnerRez has a great team of dedicated folks ready to help, whether you have one rental, or dozens. It pays for itself as I add a nominal up-charge to the property damage policies which covers the monthly cost of both OR and hosting my direct booking websites.
5.0 stars
Capterra
By Kristie Mucciante, Homeowner, 1 property
– written on
Capterra
Love them and know they are working hard to make their program a one stop shop with their integrations and updates.
Their software is so customizable you can make it do anything. Their customer service is how future customer service will be conducted. They are way ahead of their time in everything.
Their program is a little less user friendly when you first start using it but once you get the hang of it, it's so powerful.
5.0 stars
Capterra
By Kim Eicher, Property Manager, 24 properties
– written on
Capterra
From startup through my growth to managing 25 homes as a licensed PM (and still growing), OwnerRez product stability, features and support heve kept up with me every step and hurdle along the way. Their support team is top notch! Always quick to respond with helpful answers. So glad I found OwnerRez! The product, their teams and the amazing community of users is the BEST!!
Switched from: Vacation Rental Desk
Reasons for switching: Needed more depth of features at the time, especially for direct bookings and sms triggered message capabilities.
Alternatives considered: Guesty
Reasons for choosing OwnerRez: Guesty was glitchy even in the testing phase. Didn't seem stable and focused more so on channel integration bookings than features for direct bookings.
OwnerRez is the most robust and stable Property Management Software platform that I have found, and at a fair price. The depth of features for direct and channel bookings alike is unmatched. And they are continuously building great features and AI capabilities.
The property management reporting capabilities had been lagging. However they just had a complete rebuild of the reporting, that I am about to implement. Can't wait!
5.0 stars
Capterra
By Hillary Gibson, Homeowner, 3 properties
– written on
Capterra
Switched from: Lodgify
Reasons for choosing OwnerRez: US based & more responsive customer service, and ease of booking for guests.
I've been using OwnerRez for several years, and it has been great to have my central calendar, pricing, and listing info all in one place for multiple rentals. It's taken my direct bookings to the next level as I also host my own websites through OwnerRez. The process for guests to book online is easy and secure. While I needed some help with the initial tech set up, once it's up and running it is easy to use, and if I have a question then the US based OR team is quick to help. Access to property damage protection & travel insurance policies is a key feature, as well as authorization to collect contracts and deposits from Airbnb guests, and access to the most strict cancellation policies on Airbnb. OwnerRez has a great team of dedicated folks ready to help, whether you have one rental, or dozens. It pays for itself as I add a nominal up-charge to the property damage policies which covers the monthly cost of both OR and hosting my direct booking websites.
Sometimes finding the location to tweak something isn't intuitive, but I have no true complaints about OwnerRez.
5.0 stars
Capterra
By Rayna Wright, Homeowner, 1 property
– written on
Capterra
Easy, effective and worry free. I was able to design my own site, integrate with VRBO & offer superior customer service to my clients….all without knowing much about technology. I highly recommend.
Alternatives Considered: Houzz Pro
Reasons for choosing OwnerRez: Demo with technicians and live help to start
The ease of use on the platform. I especially love the speed and accuracy at which the associates answer my questions.
Nothing to complain about. I enjoy the same service on my PC or mobile devices. It easily integrates with my property on VRBO.