From startup through my growth to managing 25 homes as a licensed PM (and still growing), OwnerRez product stability, features and support heve kept up with me every step and hurdle along the way. Their support team is top notch! Always quick to respond with helpful answers. So glad I found OwnerRez! The product, their teams and the amazing community of users is the BEST!!

Switched from: Vacation Rental Desk

Reasons for switching: Needed more depth of features at the time, especially for direct bookings and sms triggered message capabilities.

Alternatives considered: Guesty

Reasons for choosing OwnerRez: Guesty was glitchy even in the testing phase. Didn't seem stable and focused more so on channel integration bookings than features for direct bookings.

Switched from: Lodgify

Reasons for choosing OwnerRez: US based & more responsive customer service, and ease of booking for guests.

Easy, effective and worry free. I was able to design my own site, integrate with VRBO & offer superior customer service to my clients….all without knowing much about technology. I highly recommend.

Alternatives Considered: Houzz Pro

Reasons for choosing OwnerRez: Demo with technicians and live help to start

I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them.

Since initially working with OwnerRez, I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control.

By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional.

Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions.

Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry.

I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them. Since initially working with OwnerRez, I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control. By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional. Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions. Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry.

Alternatives Considered: Guesty and Lodgify

Reasons for choosing OwnerRez: Free trial and ease of use during the trial period.