WOW Mike Eash!!! Thank you so much for this valuable information. I've contacted customer support before, but you win in the way you responded. You provided: 1: what's happening, 2: why it happens that way, 3: options to choose from, 4: consequences of the options, and 5: how to do it. I've had other customer support responses that aren't nearly as thorough and I truly appreciate the respect! I prefer being treated as someone who can comprehend a thorough explanation rather than just do this and that. If you teach me - I'll remember. A million thank yous!