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...is canceled booking!  What the heck?  Is this because the reservation shows a -$80.38 because the credit card fee is being expensed?  

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Hello!

I have encountered a handful of bookings that are shorter stays (2-3 days), therefore it does not make sense to send them all of my scheduled 6 messages. In some instances, it makes more sense to combine the "check-in text", sent 2 days after their check-in and the "departure reminder text" sent 1 day before their checkout. Would it be possible to create triggers / templates that are bas...

Hi there, I imported all of my reviews from 2 separate Airbnb listings.

These all imported with 2 distinct Listing Site Property IDs (great), but only one OwnerRez Property ID.

I only have a direct booking site for listing A at the moment and only want to show the reviews from listing A. I don't see a way to bulk update the OR property ID by filtering on the Listing Site Property ID. I expo...

Hi All,

Just had a new error appear via e-mail.

API page saying error.

Never had it before. Any ideas?

Booking.com () content push failed.Relative release time '365D' exceeds max allowed value. This is not the case for room id 8*1, rate id 2*3 on date '2024-02-28'. Room Id: 8*1 Rate Id: 2*3

...now supports Short Stay Cleaning fees.  This can be configured in OwnerRez! Here's how:

* For the regular cleaning surcharge, set up the per-stay surcharge with a Booking Criteria of greater than 2 nights.
* For the short-stay cleaning surcharge, set up a per-stay surcharge with a Booking Criteria of 2 nights or less. 

Both surcharges will be pushed to Airbnb and used with bookings of the...

Hi Scott,

I'm just getting the feel of everything so I dont know for sure.  However, I would think that the <Available> option would mean 2 things:  1) Trip insurance is offered.  2) That guest hasn't purchased trip insurance.   If you bought insurance then it is no longer available.  Otherwise, it implies that you can purchase several trip insurance policies against the same booking days.

...u're doing (hiring and training support personnel), I can see a things that you might want to think about:

- The vast majority of your support questions are probably either (1) from new users or (2) questions that lots of people have.  Can you train people more quickly on those questions and throw them into the fray, then if the question isn't a common one, have a more expert person pick it up?...

How do I make my property accept 1 and 2 night rentals from Monday to Thursday Only when we presently have a Min 3 night rental. 

You can change the min-nights settings for particular nights, or days of the week, in the Rate Calendar:

 For 1 and 2 nights is there a way to boost the nightly rate?

Yes, you can do...

Thanks much 

I did connect API to Airbnb, and I need some help

1. prices still didn’t sync 

2. I set seasonal nightly minimum of 3 days by default for May through October, however the calendar on Airbnb still allows 2 nights min on weekdays and 3 one weekends

3. I opted in for the feature that prevents orphan nights, however, I don’t like the message that says “host is not ava...

...hey can't do all that we have planned yet, but you can then use Tags to fire off other things.

(/support/articles/tags-automations)

2) Several integration partners () might be able to help with some of these at the present time.

If neither of those will meet your...