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  • Blog

    Webinar 8/29: Nofie/OwnerRez - Supporting the Direct Booking Movement by Empowering Travel Options
    1 year ago

    Join us live with the Nofie team on August 29th at 2 PM Eastern and 11 AM Pacific time!

    Nofie is empowering travel options for hosts and guests alike. Learn about Nofie, the free travel marketplace that offers guests all of their vacation rental options in one single search and highlights hosts direct booking platforms.

    The session is free to join, but you must use the Nofie webinar link to re...

  • Blog

    Integration With Hopper Homes
    1 year ago

    ...ed to announce our Partnership with Hopper Homes () as a new first-class channel partner.

    About Hopper Homes

    Hopper () is the #1 most downloaded travel app and is the 3rd largest OTA in the US. With over 100 million app downloa...

  • Blog

    Webinar: OwnerRez Q&A
    1 year ago

    Join us for a live Q&A on Thursday, August 3rd, at 2 PM Eastern and 11 AM Pacific time.

    We host live demo webinars every week, which you can register for here (/webinar-ownerrez-demo) . During our sessions, we've noticed an increase in the number of questions being asked. As a result, we've decided to hold Q&A sessions to specifically address any questions you have.

    The webinar is free to join...

  • Blog

    User Profile: B2 Vacations
    1 year ago

    B2 Vacations () has some of the most loyal owners in the industry with a retention rate of 98%. This is accomplished by having full transparency with owners and guests. It has led to an average guest rating of 4.9 stars with over 2,000 reviews. Can you tell us a little bit about your history?

  • Blog

    Webinar 8/8: StayFi/OwnerRez - Boosting Direct Bookings - Proven Strategies and Real-Life Success Stories
    1 year ago

    Join us live with StayFi on August 8th at 2 PM Eastern and 11 AM Pacific time. Arthur Colker, the Founder & CEO of StayFi, is teaming up with OwnerRez for a webinar on growing your direct bookings business. This webinar will focus on direct booking strategies for short-term rentals, featuring real success stories from vacation rental owners and property managers.

    Key webinar takeaways:

    * Proven...

  • Blog

    User Profile: FunStay Homes
    1 year ago

    ...y land, a young prince lived in a shining castle…. Oops! Wait a minute—that's a different story…

    Let's try this again.

    Our journey into investing in short-term rentals dates back to the spring of 2017, when my family and I visited Disney World, Florida, for the first time. Let's just say, I won Father of the Year in 2017. It all started when my kids visited the Magic Kingdom and told me, "Daddy...

  • Forums

    Flags for new items on top menu on application landing page
    1 year ago

    ...aving to click through the menu to 'find' what's new. These should be visible upon landing page, without additional clicks.

    Examples:

    1) Inbox - flag only shows once the user clicks 'CRM'

    2) New VRBO bookings - show on the calendar with an hourglass, however if the guest did not include a message they aren't in the inbox

    3) New inquiries

    Thank you for considering this enhancemen...

  • Forums

    Bri in response to: Levels of Team Access Permissions
    2 months ago

    ...n't move away from my non-OR platform without messaging access for team members. I can't give full access to my employees to completely delete listings, etc. though.  by Edward G (/forums/users/347442871) – Jul 2, 2024 7:06 AM (UTC)

    No, read-only access is just as it sounds. Users with read-only permissions can see things, but not perform actions such as sending messages. For example, trying...

  • Guides

    Tips and Best Practices for Enhancing Your Guest Experience
    1 year ago

    Tips and Best Practices for Enhancing Your Guest Experience

    Your success in the hospitality industry hinges on one major factor - the guest experience. Every interaction, every detail, and every memory your guests take away from their stay in your vacation rental property contributes to this all-important experience....

  • Forums

    VRBO Default Message in CRM Conversation Screen
    1 year ago

    ...message that preceded it coming in via VRBO platform.  It should, in my opinion, either:

     

    1. Always default to the method that preceded it so as to keep communication methods in sync or

    2.  Always default to VRBO messaging vice SMS regardless how the previous message came across (this would keep all communication on the platform which is a best practice in my experience)

     

    As...

  • Forums

    Discounts & Commissions & Owner Surcharge
    1 year ago

    ...hings not working,

    (1) The client and owner agreed the definition of gross rents for purposes of calculating the PM Fee would include any 7-night discounts offered.  The property is set up with a 20% commission, the discount is selected as the same commission as set up on the property but when I go to the Charges tab the discount has no commission adjustment and on the PM tab the PM Payout excl...

  • Forums

    Significantly whelmed: Rates and minimum nights.
    1 year ago

    I have gone into rates and changed weekdays to one price, and weekends to another and don't see it apply to the rate calendar. I also have the rate calendar telling me that the minimum booked nights is 3, when the rules have it at 2.  The calendar also notes that both the rates and the nights are "custom", but I looked everywhere for where that may have been set up and find nothing.

  • Forums

    Dan K in response to: OwnerRez vs Hostaway
    4 months ago

    ...work without any hiccups.

    Reasons-

    1) The Hostaway app is very glitchy. The calendar looks nice when it works. I usually need to completely close the app out and reopen for it to update.

    2) Also, the Hostaway app is super limited. Most of the time I need to go to the native website to do anything.

    3) One of the biggest selling points of OR is they use a web app, meaning you can do...

  • Blog

    Signature Destin in response to: Integration With Hopper Homes
    1 year ago

    ...ting cancellation due to guest request or actions. 

     So Instant Booking does not mean you have to lose control over bookings.

    Hope this is helpful!

    - Kaye by Kaye C (/forums/users/347414321) – Aug 19, 2023 2:53 PM (UTC)

     

    Kaye,

    Thanks for this insight. I don't like the instant book part of this and has been my main hesitation. My question is that if hopper processes the pa...

  • Blog

    Hopper Homes in response to: Integration With Hopper Homes
    1 year ago

    ...yments or is it collected by hopper and paid to the host like AirBnb does? Also, is the messaging sent via the hopper app or is it emailed to the guest? by Brendan C (/forums/users/347384763) – Aug 24, 2023 2:52 PM (UTC)

    Hi Brendan, 

    Hopper processes the payments (like Airbnb), we are merchant of record. We don't currently have a messaging feature but we unmask guest details (email, phone...

  • Blog

    Hopper Homes in response to: Integration With Hopper Homes
    1 year ago

    Where can I find out which jurisdictions they collect taxes in? by Carissa S (/forums/users/347427389) – Sep 2, 2023 6:55 PM (UTC)

    Hi Carissa,

     

    We collect whatever taxes you have set up in OR and send over to you when you collect the funds for your booking, regardless of jurisdiction. You will have to remit your own taxes though.

  • Blog

    Anne S in response to: Google Vacation Rentals Coming Soon, Direct Booking Listing Site Tracking Added and Merchant of Record Transaction Type Updated!
    1 year ago

    ...reviews channel bridged (from Airbnb and VRBO) that I'd like to see on Google Vacation Rentals. Will any of those be posted on Google Vacation Rentals? by Pam D (/forums/users/347413597) – Sep 4, 2023 2:51 PM (UTC)

    Hey Pam--good questions! From our observations, all reviews from OR are being pulled into and displayed on Google Vacation Rentals. Google Business Pages have no connection with...

  • Blog

    Manel S in response to: Google Vacation Rentals Coming Soon, Direct Booking Listing Site Tracking Added and Merchant of Record Transaction Type Updated!
    1 year ago

    1) If we submitted our name early for the Google Beta would we have been notified already if we are on the limited Beta list?

    2) Does the Listing Site Tracking apply to Florida Rentals? Is there a way to set up Florida Rentals so the users can get a quote right from the site.... getting emails asking for a quote is so "Old School" - thinking of not renewing my subscription just because of the p...

  • Blog

    Alece in response to: Zapier Use Cases
    1 year ago

    ...in when they complete the rental agreement.

    1. Do you know of a way to limit the scope of the Booking Updated trigger to only include changes to guest contact information and dates of stay? 

    2. Are there any plans to more finely tune the trigger options available to make Zapier more useful?

  • Forums

    Caleb M in response to: Discounts & Commissions & Owner Surcharge
    1 year ago

    ...rge or discount to have commission applied you would need to navigate to that specific items configuration page and ensure that the commission setting is set to match 

    If that setting is already set and a booking isn't matching, the most common reason is that the booking came in prior to that setting being configured, to correct t...