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  • Blog

    More Instant OwnerRez Email Alerts Added, and Enhanced Channel Sync Action Filters
    1 year ago

    Get ready to click and save on this Cyber Monday () ! 💵

    But before you unleash your inner shopping ninja to conquer the virtual aisles, check out this product update that details our November 22nd release with 7 updates (/support/articles/update-2023-11-22) , including More Instant O...

  • Blog

    Webinar 11/14: Airbnb - Standing Out in Territories With Growing Supply
    1 year ago

    Join us live with the Airbnb team on November 14th at 2 PM Eastern and 11 AM Pacific time!

    We will discuss strategies that hosts can use to respond to recent guest trends and market dynamics. Additionally, we will cover how hosts can improve their listings sort ranking on Airbnb and stand out from the competition.

    The session is free to join, but you must use the Airbnb webinar link to registe...

  • Blog

    Webinar 11/7: Focus Session - Rental Agreements
    1 year ago

    ...bout Rental Agreements.

    We'll cover how to modify the default agreement, use custom fields, upload an existing agreement, have guests sign more than one agreement, and more!

    The session starts at 2:00 pm Eastern, 11:00 am Pacific. It is free to join, but you need to use the sign-up for OwnerRez Focus Session - Rental Agreements link (/webinar-focus-session-11-7-2023) to register.

    You can fi...

  • Forums

    How to optimize your hosted website to increase your rank on Google
    1 year ago

    Hi there, my hosted website went live about 2 weeks ago, and I'm barely ranking on Google.

    When looking at Google Search Console, I'm only showing up on result #22 for an obscure keyword (the keyword is "brooklyn escape," which is the name of my domain).

    My goal is to rank on the first page for keywords a typical searcher might try, e.g.: "rental property brooklyn," "short term rental 2br b...

  • Forums

    Roll Cleaning Fee Into Rents
    1 year ago

    ...sible to do this manually because you never know how many days a guest will book, so you cannot calculate this until the guest makes a selection.  As an example, let's say you have your rates set to $200 per night with a cleaning fee of $100. If you choose to roll this fee into your rates to give the appearance of no fee, this is the way it would work below.

    Software adjusts your rates based on...

  • Forums

    Book Now Button in quote templates
    1 year ago

    The {QHCTAB} for the quote emails has 2 links on the bottom. These are both text links and easily overlooked. I'd love to see them as buttons instead + be able to control the button and text colors.

  • Forums

    Setting up the "Contact Us" link on the hosted website
    1 year ago

    ...the hosted website (brooklynescape.com).

    In an ideal scenario, it'd be great if I could set it up as follows:

    1. The "Contact Us" link is basically a mailto for owner@brooklynescape.com.

    2. Any incoming message to that address shows up as an Inquiry in OR.

    3. I can reply to any inquiry from within OR.

    Is this possible? Thank you!

  • Forums

    Importing listing from vrbo not working - getting error code 429
    1 year ago

    Hello,

    I am a brand new user of OwnerRez.  Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message.  In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.

    Any help would be greatly appreciated.

  • Forums

    Is Trip Advisor Worth it at this time?
    4 months ago

    We have 1, soon to be 2 large rentals in TX. We have Airbnb, VRBO and our own direct booking website (and recently added booking.com). With there not being a OR integration with TA, is it even worth listing there? Pricelabs doesn't have direct integration with them, so it doesn't even look like we can utilize our dynamic pricing - can just set our weeknight and weekend rate and then everything woul...

  • Forums

    BlueMtnCabins in response to: Roll Cleaning Fee Into Rents
    1 year ago

    Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price? by Scott J (/forums/users/347377802) – Dec 2, 2023 9:24 PM (UTC)

    Platforms can do this with or without a cleaning fee.  Anyone who knows what platforms will do EXACTLY can share this info. I do not know that.

  • Forums

    Scott J in response to: Roll Cleaning Fee Into Rents
    1 year ago

    Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price? by Scott J (/forums/users/347377802) – Dec 2, 2023 9:24 PM (UTC)

    Platforms can do this with or without a cleaning fee.  Anyone who knows what platforms will do EXACTLY can share this info. I do not know that.  by BlueMtnCabins (/forums/users/347324552) – Dec 3, 2023 4:36 PM...

  • Forums

    BlueMtnCabins in response to: Is it possible to bulk edit the Listing Site Property ID from imported Reviews
    1 year ago

    ...ame for every single line item. Some reviews came from one property the rest came from the other property. But the IDs is in that column are all the same. by Scott K (/forums/users/347439840) – Nov 20, 2023 5:36 PM (UTC)

    If those are incorrect, you can edit the values to apply the correct property's ID and try?  Maybe try with 1-2 rows.

  • Forums

    Tracy C in response to: Setting up the "Contact Us" link on the hosted website
    1 year ago

    ...to the domain's email box (vs. coming into the inquiry section on OR). 

    I followed the DNS set up to a "T" but haven't figured out how to route those inquiries/contact us back to OR (vs. chasing 2 inboxes of inquiries)... 

    Let me know if you've found any answers on this or what's possible. Ultimately, just would love to manage emails in one central location on OR's site (Inquiries and the...

  • Forums

    Ed T in response to: Is Trip Advisor Worth it at this time?
    4 months ago

    ...rection.  They quit supporting their API so now you are looking at ical and interfacing your other modules.  As to volume, I used them back in ancient times and even then they accounted for less than 2% of my bookings at it was just Vrbo Airbnb and TripKey.   Look the API channel list in OwnerRez there are so many others to add that have far better interface support.

  • Forums

    Angela C in response to: Importing listing from vrbo not working - getting error code 429
    1 year ago

    Hello,

    I am a brand new user of OwnerRez.  Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message.  In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.

    Any help would be greatly appreciated.

      by Erik O (/forums/users/347440621) – Oct 28,...

  • Forums

    Angela C in response to: Importing listing from vrbo not working - getting error code 429
    1 year ago

    This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that. by Adria H (/forums/users/347423034) – Oct 29, 2023 2:20 PM (UTC)

    I am still getting this error and do not have Airbnb. Does it matter what device I try or is there any workaround?

  • Forums

    Angela C in response to: Importing listing from vrbo not working - getting error code 429
    1 year ago

    Hello,

    I am a brand new user of OwnerRez.  Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message.  In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.

    Any help would be greatly appreciated.

      by Erik O (/forums/users/347440621) – Oct 28,...

  • Blog

    Anne S in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    ...used” is not automatically turned on so I have to manually go to each guest and turn it on. Any idea how to get this to be set as turned on by default?  by Susan (/forums/users/347410834) – Mar 10, 2024 2:24 AM (UTC)

    Thanks, Susan!  I agree. That would be very helpful. Ufortunately, that is a Schlage-only feature and isn't currently available to partners at this time. We suggest that you add...

  • Blog

    Bri in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    ...ituation).  I would like to change to another integration if it works better and allows me to have the default toggle to code usage notification as on.   by Susan (/forums/users/347410834) – Oct 4, 2024 2:01 AM (UTC)

    Hi Susan,

    We have updated our support content so that our users are aware of this limitation.

  • Blog

    Susan in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    ...ituation).  I would like to change to another integration if it works better and allows me to have the default toggle to code usage notification as on.   by Susan (/forums/users/347410834) – Oct 4, 2024 2:01 AM (UTC)

    Hi Susan,

    We have updated our support content so that our users are aware of this limitation.