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Hello

I have 2 properties, one is our vacation rental and the other I use for a car rental that is offered with our VR. If a guest pays us directly for one property and then we create a booking in the other property, why doesn't the CC stay connected?

I cannot use the CC linked to property A with their booking on property B https:...

...an be applied from the direct booking page. 

1. Military discount- We offer military discount. In order to make sure this is a valid request, we require ID to verify this is a valid request. 

2. Repeat guest discounts- We would verify this is indeed a repeat guest by their profile.

Ken et al,

I send guest materials in the days immediately before arrival.  A guest booking on the day of arrival will not get a templette that has a trigger 3 days before arrival. A guest booking 2 or months prior is likely to forget this data.  If i send a templette on arrival and 3 days prior both a guest booking 4 days out would get the same template 3 and 4 days before arrival.  Sending num...

...where processing fees are only applied based on the payment type that is being selected.  For example, pay by credit card, pay 3.5% credit card processing fee; pay by check, no fee; pay by venmo, pay 2% fee. by Amy M (/forums/users/347452670) – Apr 7, 2025 6:54 PM (UTC)

While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feat...

...ely a pipe started leaking so I moved them to another apartment. It took 4 days for me to get the leak and everything tidied up.

So I have 1 apartment blocked out with an Airbnb booking for 2 more weeks which doesn’t have anyone in it.

The 2nd apartment has the guests in and I’ve blocked it off for the rest of their stay.

Is it possible to unblock the first apartment?

I have mistakenly added 2 users for the same owner.  One "owns" the property.  Is there a way to merge them?  I tried to delete the user that is not the "owner", but the system only allowed it to be disabled.  I received this message...

"This owner is actively in use for bookings, expenses, statements or disabled properties. This owner has been disabled instead."

This is a new property...

I have 2 requests that I could see being beneficial for those of that use the blog feature of Hosted Websites.

* Remove the "posted on date" as a requirement for blog articles. I would prefer to just order the blog articles, but not show how "old" or long ago certain articles were posted. For those of that don't post super often it would help our articles not look quite so old.
* Secondly it w...

...ginally made

d. Open the dates immediately and raise/lower the daily current pricing by a certain %, with the ability to select if the dates are within a certain upcoming time range  (e.g. within 2 months, 3 weeks, 4 days, etc.) - this would allow to customize settings for last minute cancellations or farther out cancellations (this would be our most preferred feature request)

e. Automatica...

...t the top of the screen? Those are the photos that now require assignment to "rooms" and to have captions added.  The need to scroll down to them as opposed to having them at the top seems wrong.

2. can you retain the original file name of the photo/image as it was imported?  This would make it possible to find the exact file by name that was used for the Ownerrez photo gallery.  So often the p...

New Property: Travel Insurance information on Bookings

[Change effective April 2, 2025]

The GET v2/bookings/{id} () endpoint and GET v2/bookings (

...a guest asked for alternate directions, instead of doing it the old way by choosing "Use Template" and then choosing the one I want, I had to:

1. Go to Setting | Templates | Channel Templates

2. Find the message to use

3. Copy the message by hand

4. Paste the message into my reply to the guest by hand

5. Manually replace all the field codes

6. Send

This is not an improve...

would this address have changed when OR took over the sync or would it have always been like this? by James L (/forums/users/347411094) – Jun 13, 2024 5:20 PM (UTC)

This would have not changed with an active API connection and would have stayed the same, for two reasons:

1. The OwnerRez API integration with Booking.com is not as comprehensive as most of our other API connections, so, ther...

...so, this way you can have specific return email addresses used for each property.

That function won't do what you're after here, though.

2. In an individual email template, you can control the return address directly.  Normally you leave the default field codes, so the system automatically sets the return addresses dynamically based on...

We have a number of staff creating and making changes to bookings. It would be great to see in the Activity section, which staff created the booking, which staff made a change or applied a payment, etc.  by Camelo Y (/forums/users/347445261) – Oct 30, 2024 2:09 PM (UTC)

This would be a welcome feature in terms of accountability.