...demo) and bi-weekly Q&A sessions (/webinar-ownerrez-qa) , but we also host special focus sessions and Q&A webinars on specific topics.
This month, we are hosting the following special webinars: 4/23 2:00 PM EST/11:00 AM PST: Focus Session - Listing Import, iCals, Channel Bridge
Join Adrielle from our Onboarding Team for her series on account setup. Today's topic is Surcharges and Discounts, i...
...monthly product update format (/blog/march-product-update-google-analytics-facebook-pixel-tracking-added-global-landing-page-redesigned-forms) )
OwnerRez made lots of changes in the month of April 2024 that you should be aware of. Some are more obvious than others! Read on to catch all the updates made during the last four weekly releases.
* New Features (#new)
* New Sidebar Design (#new-...
Hello,
I have a guests checking in 2 days and did not sign my rental agreement or paid the security deposit. The guest however paid in full through Airbnb. I checked the triggers for the rental agreement and the security deposit hold in ownerrez and it says no email address on file. If the guest does not have an email to complete these steps; How do I handle this situation?
I have guests that checked out a few months ago from my direct booking and I thought a review trigger template was set up when I did the set through Ownerrez.
Where do I find the steps to set up a trigger for direct booking reviews. Do I set it up to trigger on check out day, or 2 days after?
Thank you.
...R. Although I'm not certain, I think OR created a second brand automatically in my account when GVR was setup and this second brand had no company name.
...es area. You can also automatically import your property listing photos and other information from Airbnb or Vrbo, which will populate the photos into this area.
Essential Photos for Your Rental Property
Capturing high-quality images of your vacation rental is key to attracting potential guests and securing bookings. Let's take a loo...
...Discover popular board games that make your Airbnb vacation rental stand out! Enhance your guests' stay with our selection of games perfect for game nights.
Board games have become an essential part of the guest experience for many Airbnb vacation rentals. They offer a unique way to unwind and bond, transforming a...
Would be nice to:
1) Have navigation arrows when opening Deposits records to move forward/back to the next/prior transaction.
2) Have names display on the report (yes I know there can be many names) but I think a lot of folks will primarily have transactions with 1 name.
3) An option to export to spreadsheet would also be handy. Many possible uses.
All this to make it easier to handle t...
Yes! Thank you.
I got it a little wrong at first. For anyone following, here are the exact steps.
1. Click Properties
2. Choose your property
3. On the left menu, select "General Info" (if not already selected)
4. Click "Change" to edit the property
5. "Calendar Color" is the 6th option in the initial block, right after "Property URL"
...n they can't remember making the payment or when a scheduled payment has been made.
Can someone please look into this and see if 1) the mention of the renter agreement can actually be removed or 2) is it possible for us to edit the information in this field code or 3) is there is a field code for the payment account's statement description that we can use in the payment receipt template? I kno...
...w often does that come back to you?
Cancellations are the one area that causes me the most frustration. My position is that a guest can or buy trip insurance or self-insure and save the approx 12%. Guests tend to think that the host should eat the cost which drives me nuts.
I've written a nice write-up explaining our business model is different than a hotel and more similar to a cruise...
...s has 6 properties, so, here are their individual pages:
Their product looks beautiful! I'd love to see how the OR rental agreement flows into their system if anyone is already integrated and cares to share!
It also looks like currently there's no 2-way-sync of check-in/out times -- which is enough of a drawback to make me need to hold off for now. Any ETA on if/when that may be added to the integration?
Hey Alece,
You can absolutely flow the rental agreements through our Boarding Pass solution! Let us know if you want to learn more. As for the 2-way check-in/out times, we'll look into this, as it is really helpful when a guest purchases an early check-in/late check-out! Stay tuned :)
- Francois
Hey Scott,
You have 3 options for ID collection in Enso Connect...
1. With Biometrics using our partners like Autohost or Superhog.
2. ID collection through Enso Connect (no biometrics)
3. No ID collection.
Collecting IDs via email or messaging is a breach of security for your guests - using the Boarding Pass solution increases trust with the guest when it comes to security, a...
I sent over 8 examples of triggers not being sent.
In the past 2 days I had close to 10 more triggers that failed to send.
Support has been extremely unhelpful (I got one email 3 days ago and haven't heard back in over 48 hours).
This is not acceptable.
