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  • Blog

    The wait is over! Maybe you missed the most exciting part of our March 13th release with 21 updates (/support/articles/update-2024-03-13) , but it's not too late to read all about how Google Vacation Rentals is now available for all! Oh, and we tweaked some guest Booking.com billing messaging and fixed some bugs, too.

    * New Features...

  • Forums

    ...le for this), it now includes the internal name of the property door/lock AND doubles it up when there is more than one lock at a rental. For example: 

    This is clunky and adds unnecessary confusion for guests.

    As a comparison, this is how the exact same message appeared with the RemoteLock integration (same property, different...

  • Forums

    when can we please have the option to add discount to a quick quote?  I just lost out on $280 because I created a quote with a 10% rebook discount for a returning guest).  And before I could disable it, someone booked my property and nabbed that discount. Grrrrr!!!!  Of course there are no criteria I could have selected for “returning guest” to prevent this from happening. And I don’t like the fact...
  • Forums

    ...ocessorB.  I can get a lower rate with credit through one processor, but I get a much lower rate on debit cards through another processor that charges directly based on interchange rates.  It's about 2% lower for debit card fees.  In my case it's large enough volume to make a significant difference.  For now I have to route both credit and debit through the same processor, but it would save me a lo...
  • Forums

    I have my minimum nights set to 3 but I keep getting instant bookings for 2 nights. Has anyone had this issue and found a solution?
  • Forums

    ...separate site for each property along with new domain names?

    If I do need to make them into individual sites, can I use subdomains, such that Property 1 goes to property1.domainname.com, Property 2 goes to property2.domainname.com, etc.?

    I could be interested in just using OR's Global Landing Page, but I can't actually find a live version anywhere to test it out.  Does someone have a link t...

  • Forums

    ...ng information for a booking, such as, not just the guest's contact information, but potentially their credit card, offering travel insurance, etc.  These aren't appropriate at the inquiry phase.

    2. For direct-book inquiries, contact information is gathered when the inquiry is made, so we already have it.  For channel inquiries, contact information is not provided by the channel, and intentiona...

  • Blog

    Forgive the poor wording on my question.

    of the two options:

    1. OR hosted site

    2. Global Landing Page

    it seems like using the OR hosted site is the better option. Is that the consensus?

    It depends on what is important to you....

    If you use the hosted site option the guest is shown your website/brand directly when they come over from Google.  If you use the global landing pa...

  • Blog

    also if I start with directing to my OR hosted site, can I switch to Google global landing page later?  And vice versa?  Is it an easy switch? by JohnK (/forums/users/347426943) – Mar 24, 2024 2:20 PM (UTC)

    Good question, John! Yes, switching to the global landing page, or back to your OR hosted website, is always an option and available to you by changing your Landing Page selection on your...

  • Blog

    I intergrated with GVR 3 weeks ago and it still shows pending.  Why is that? by Toni L (/forums/users/347429625) – Mar 26, 2024 3:35 PM (UTC)

    Toni, as we stated in our GVR Overview (/support/articles/google-vacation-rentals-overview) support article, "Users can expect a delay of 2+ weeks before their properties go live on Google Vacation Rentals due to a manual onboarding process by Google...

  • Blog

    It hows that I am now intergrated with GVR.  When I go to GVR several things are occuring.

    1: My property does not show under "houses" but shows under "cottage"

    2: There isn't a landing page that shows pricing or "inquire"

    3: It doesn't show that it is available despite using dates that I know are open.

    4:  I have an error under "analyzing listing" under channel rules with GVR. The...

  • Blog

    It hows that I am now intergrated with GVR.  When I go to GVR several things are occuring.

    1: My property does not show under "houses" but shows under "cottage"

    2: There isn't a landing page that shows pricing or "inquire"

    3: It doesn't show that it is available despite using dates that I know are open.

    4:  I have an error under "analyzing listing" under channel rules with GVR. The...

  • Blog

    I intergrated with GVR 3 weeks ago and it still shows pending.  Why is that? by Toni L (/forums/users/347429625) – Mar 26, 2024 3:35 PM (UTC)

    Toni, as we stated in our GVR Overview (/support/articles/google-vacation-rentals-overview) support article, "Users can expect a delay of 2+ weeks before their properties go live on Google Vacation Rentals due to a manual onboarding process by Google...

  • Blog

    ...anding whether or rates are just transferred from ownerrez to GVR ike they are with other channels or if there is anything special I need to do?

    Also, I turned on the GVR integration but it says "2 properties don't show in this list because they aren't connected" why would this be?

  • Blog

    If we currently have it setup as Criteria > Listing Sites > All, (which includes GVR), can we just keep it this way?? by TreasureIsland (/forums/users/347392357) – Mar 18, 2024 11:41 PM (UTC)

    You can, but keep in mind that some surcharges may not work on Google the same way they work on other channels. That is why differentiation may be important. You can set 2 surcharges : one  for Google va...

  • Blog

    Forgive the poor wording on my question.

    of the two options:

    1. OR hosted site

    2. Global Landing Page

     

    it seems like using the OR hosted site is the better option. Is that the consensus?

  • Blog

    Forgive the poor wording on my question.

    of the two options:

    1. OR hosted site

    2. Global Landing Page

    it seems like using the OR hosted site is the better option. Is that the consensus?

    It depends on what is important to you....

    If you use the hosted site option the guest is shown your website/brand directly when they come over from Google.  If you use the global landing pa...

  • Forums

    ...s from guests who have already booked (i.e. What is the WIFI password? Which day is trash day? etc.). Others such as Hospitable have this included. Thanks. by Evan W (/forums/users/347388814) – Nov 20, 2024 2:24 AM (UTC)

    Hey Evan,

    While OwnerRez doesn't offer this as an internal feature, we now work with a number of AI integration partners. I would recommend checking them out! You can fin...

  • Forums

    ...hat is the "Advertised price".

    Is there a fix to have this  setting reflect my minimum nightly rent + the surcharges and cleaning fees that is going to be accurate, no matter the length of stay? 2 nights vs 3+ nights.

  • Forums

    ...d decision on.

    1. You could file a claim with Airbnb, and not keep the security deposit.  This has the potential of full coverage of the damages, but, the risk that you'll get nothing at all.

    2. You could file a claim with Airbnb, and also keep the security deposit.  If Airbnb rejects the claim, you still have the security deposit funds.  If Airbnb accepts the claim, you could refund the ex...