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  • Blog

    Walk ’n Talk Podcast: EP7 - Are Conferences Bullshi*t?
    1 week ago

    Episode seven of Walk 'n Talk: The Business Behind Vacation Rentals () podcast is live!

    Inspired by their weekly walks, Paul Waldschmidt and Chris Hynes, co-founders of OwnerRez, created the Walk 'n Talk podcast to give everyone a peek into the challenging conversations that have shaped OwnerRez over the years. Whether you're a host, manager, entrepreneur, or just curiou...

  • Blog

    User Profile: Fun Coast Rentals
    1 week ago

    This week, we're highlighting Daniel and Dave, the brothers behind Fun Coast Rentals () . After purchasing their first short-term rental in New Smyrna Beach, they immersed themselves in the vacation rental industry and learned the business firsthand. In just five years, they've grown to manage 23 rentals through a hands-on, owner-focused approach, with OwnerRez supp...

  • Blog

    User Profile: The Bear Cabins
    1 day ago

    Meet Jaci Christian, founder and owner of The Bear Cabins () . After buying her first cabin in Broken Bow, Oklahoma, in 2020, Jaci began self-managing remotely and building systems as if she were already running a larger operation. That approach naturally led to consulting and, eventually, to a full-service management company. With a background in marketing, she blend...

  • Core Concepts » Bookings, Quotes, Inquiries » Payments

    Collect Payments Manually
    1 week ago

    The OwnerRez system handles auto-cancellation and reminders about payments not received. Services for scheduled payments and security deposit collection, reauthorization, and release services occur at midnight in each property's timezone. The service operates around that time, so it may not exactly start at midnight, but any properties within that timezone will be queued up.

    While collecting gues...

  • Channel Management » Channel Management

    Technical & Functional Differences
    2 weeks ago

    Each OwnerRez Channel Integration () has different requirements and features. While they are mostly similar, the overall workflow and capabilities vary from one channel to another. Learn more by reading our Channel Management Overview () support artic...

  • Messaging » Template and Trigger Library » Pre-arrival Library

    Offer Discounted Gap Night Template and Trigger
    2 weeks ago

    Gap nights () are a big opportunity to juice revenue. One big thing in vacation rentals is maximizing nights booked and occupancy by up-selling your "gap" or "hole" nights between bookings. You can do this by getting more bookings, but if you can get a guest who's already booked to add a day to their booking, that's a win/win. You can discoun...

  • Core Concepts » Team Access

    Portal Experience
    1 week ago

    Depending on the individual Portal Member Permissions () , owners (must have the PM (Property Management) premium feature () enabled), cleaners, maintenance staff, etc., can view availability calendars and perform actions like blocking off time or viewing owner...

  • Core Concepts » Rates » Nightly Rates

    Configure Nightly Rules
    2 weeks ago

    While the Rates Calendar () lets you set Minimum, Maximum Nights, and Changeover Rules, that's not all. Review our Property Rules Overview () support article to make sure you've configured all your property rules.

    Also, check out our Navigate the Rates Calendar (

  • Property Management » PMv2

    Cohosting vs. Property Management
    1 day ago

    While it may appear that a cohost role is similar to or overlaps with a property manager role, there are differences between them. A property manager and a cohost differ in scope, authority, and relationship with the property owner. Cohosts can manage their properties without the OwnerRez PM premium feature () , but using it offers many be...

  • Channel Management » Channel Management

    Disable a Channel Integration
    1 day ago

    Disabling a channel integration allows you to stop taking bookings on that listing channel (e.g., Airbnb, Booking.com, Vrbo, etc.) while maintaining your property information in OwnerRez. In this support article, we will review how to disable or delist a channel integration.

    Before considering disabling your property in OwnerRez (

  • Core Concepts » Rates

    Rates Overview
    2 days ago

    Setting appropriate rates for short-term vacation rentals is the foundation of profitability and occupancy optimization. Your pricing directly impacts both your revenue potential and booking frequency, making it essential to strike the right balance between maximizing income and maintaining competitive appeal. Well-researched rates ensure you're not leaving money on the table during high-demand per...

  • Updates & Archives » Changelog » 2026

    Update March 4, 2026
    today

    New Features

    * Add new Quality Center dashboard for property metrics and includes Reviews, Listing Quality Analyzer (LQA), and, if Rezzy-AI is enabled, Guest Sentiment

    Enhancements

    * Allows hosts to select automatic Avalara transaction synchronization day of the month (1-9)

    Design

    * Improve Ask Rezzy support chat on mobile

    Bug Fixes

    * Ensure YouTube Shorts for Hosted Website photos...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    Change a Booking
    today

    Guests may extend or change their stays due to weather delays, travel disruptions, a desire to stay longer, remote work flexibility, or special events in the area. However, the process for extending or changing the dates can vary depending on how you received the booking. This support article covers the three steps required to extend a stay: changing the dates, changing the charges, and collecting...

  • Messaging » Template and Trigger Library » Pre-booking Library

    Scheduled Quote Follow-up to Guest Who Started a Book Now on Your Personal Website Template and Trigger
    2 weeks ago

    We've all experienced it. A potential guest begins the "Book Now" process on our personal website but fails to complete the reservation. It's important to follow up with them to remind them to finalize their booking. They may be exploring travel options for a larger group or just considering their choices, but reaching out is crucial. This way, we can address any unanswered questions and remind the...

  • Messaging » Template and Trigger Library » Pre-arrival Library

    Offer Deeply Discounted Gap Night to Guest Days Before Arrival Template and Trigger
    2 weeks ago

    Gap nights are a big opportunity to juice revenue. One big thing in vacation rentals is maximizing nights booked and occupancy by up-selling your "gap" or "hole" nights between bookings. Similar to the Offer Discounted Gap Night Template and Trigger () , you can do this by getting more bookings, b...

  • Messaging » Template and Trigger Library » Cleaner Library

    Remind Cleaning Staff About Guest Departure, Scheduled Cleaning, and Document the State of the Property Template and Trigger
    2 weeks ago

    It's imperative to keep your cleaning staff in the loop about guest departures or and to document the state of your property before the check-in for your next booking! Similar to the Remind Cleaning Staff About an Early Check-in and/or to Document the State of the Property () , you...

  • Forums

    About Converge being deprecated and the confusion/fears/concerns that users have expressed
    1 month ago

    On January 5th, 2026 we sent an email to our customers that currently have Converge as a payment processor in OwnerRez.  Many have written back in our posted on other forums across the internet with questions and concerns.  I wanted to take a minute to explain a bit further why the decision has been made to deprecate Converge as a Payment Processor in OwnerRez.

    Converge Deprecation Update
    Conver...

  • Forums

    Show Airbnb Reservation Alteration Requests in the Inbox
    2 weeks ago

    Currently, Airbnb reservation alteration requests do not appear in the OwnerRez inbox. Absolutely zero notifications come through OR for these guest-initiated requests. These requests do show inside Airbnb message threads, which suggests they are being delivered through Airbnb’s messaging system in some form. However, they are not being passed through the OR inbox API. For those of us trying to mak...

  • Forums

    Robert P in response to: What are the pros of Ownerrez? Trying to like it.
    1 day ago

    4) Way too much unnecessary clicking when navigating. - not sure what you mean - seems subjective

    Just have to chime in on this one, as it is a major frustration for me in OwnerRez. It is not subjective at all.

    By any measure, it takes way too much clicking around to do anything in OwnerRez.

    Just look at Changing Charges on a reservation or quote.

    First you have to click 'Charges'...

  • Forums

    Paul W in response to: Step towards unified email inbox
    1 week ago

    That's good to hear. Can anything be done about making ORez pull data faster so you can have two way conversation with guests via ORez? It's a bit of an Earth to Mars delay at present.by Piers C (/forums/users/347479492) – Feb 22, 2026 5:41 PM (UTC)

    The vast majority of the time, the delay between Airbnb and OwnerRez is only a few seconds, so chatting with Airbnb guests is very normal and the...