Search results

1569 results in 0.011 seconds
  • Blog

    March is set to be an exhilarating month for the short-term rental industry!

    Whether you're a property owner, professional manager, or passionate industry advocate, these upcoming events present unparalleled opportunities to gain insights, expand your network, and accelerate your growth. OwnerRez will be there in person at all of these events, so don't miss the chance to visit our booth, meet the...

  • Forums

    Please offer the dynamic photo layout via WP plugin or widgets to match the look you've been offering on hosted sites since December 2023 () . The outdated carousel is the only option currently available for non-OR-hosted sites, and it's ba...
  • Forums

    Breaking Change: Required Field "currency" on SpotRates

    [This change was announced on January 6, 2025 and goes into effect on March 1, 2025]

    The PATCH v2/spotrates ()  endpoint now requires currency to be explicitly specified for each rate. With this update, every rate entry must include a 3-character currency specification.

    Exampl...

  • Forums

    Hi All,

    How do I enable display of the final, discounted rates in the Owner Rez rate calendar (or other Owner Rez calendar), so that I can see a true overview of pricing and adjust accordingly.

    There must be something simple I am missing, but I cannot figure out how to display the final discounted prices in Owner Rez's rate calendar. They just show up as the base rates, which come over from...

  • Forums

    I'd like to be able to use different agreements based on the number of nights on the reservation. For example, if it's a 2 night stay, then agreement X would automatically apply. If it's a 60 night stay, then agreement Y would apply.
  • Forums

    Here's a few examples but there's probably a lot more.

    Some examples:

    1) Unified inbox: You have to click the filter button to drop it down, then click again to filter.

    2) Within the message: You have to click to show the date/time stamp.

    3) On the booking page, why are there tabs for charges, transactions, legal, etc etc? Is there a reason this can't all be on the same page without...

  • Forums

    Hey James,

    This wouldn't be configurable within rates, but you might be able to accomplish what you're looking for using Length of Stay (LOS) discounts with criteria that only apply the discount to certain days of the week for arrival and / or departure. Airbnb gets a bit particular when it comes to what discount criteria they'll allow though, and I don't believe they'll accept a LOS discount w...

  • Forums

    Hey Ozark Stays,

    Good news here -- we plan on implementing a feature such as this, and it's being worked on behind the scenes as we speak! It's not quite in development yet, but the design team is actively working on it to get it ready to move to the next phase.

    Thanks so much for submitting this request!

  • Forums

    They grayed me out on payments by booking.com. Each time I submit a ticket, they apologize, and tell me they will fix the issue, then they send me a message asking to call the same number to resolve the issue. It’s pretty frustrating since at the same time they don’t collect cvc either so ownerrez can’t authorize any payment. So I am not sure what to do at this point. I understand it’s not your pro...
  • Blog

    Hello everyone, Happy OR user here! We use Dynamic Pricing, but not AI buddy (or equivalent) for items mentioned in this week’s article regarding industry news. I do have “standard replies” go out regarding check-in info etc, and have been asked a few times: “We thought this was only AI, and wanted to reach out to see if there’s actually anyone there”. Does anyone that uses AI to directly communica...
  • Forums

    Hi Renee!

    The Retry option is only meant to retry if the trigger was missed. Once the trigger is successful, it stops retrying.

    We don't currently have a scheduled trigger that will check every day. You can suggest this as a Feature Request if you'd like. Here's a link to search our Feature Request forum. If it's not there, you can write your idea up so other users can upvote your idea. Thi...

  • Forums

    Hey Jennifer,

    If I'm understanding your question correctly, you would like to set the search widget to show more than 12 properties on one page.

    While this is supported if you have a hosted website, it is not currently supported for users without a hosted website. You could, however, search our feature requests to see if it's been suggested yet and if it has not, create a feature request an...

  • Blog

    At least OR's original insurance plan I paid for was $27 per booking. After 185 bookings and spending $5000, I put in 2 claims for a few hundred dollars and was denied. I dropped all future plans like a hot potato. I took it upon myself to cover my property and not pass the costs to my guests because as we all know added fees are killers. They are still available if the guest wants to pay for them...
  • Blog

    Thank you for the summary.   So basically, it's what I already have with my Roku except the Roku doesn't auto-magically know the guest's details upon arrival.  It does auto-magically delete all of the guests login data (premium account logins) upon check-out, which the guest selects themselves when they first arrive.  However, I do encourage my guests to get outdoors, not spend time inside...
  • Forums

    Hi,

    The difficulty here is that while some emails may return a status of opened, that is entirely dependent on the recipient's end. Some spam blockers prevent us from being able to see whether the email has been opened or not. There's no consistency there to rely on that would be a triggerable event every time. For this reason, I'm afraid this request must be declined. I will discuss this with...

  • Forums

    Isn't collecting email addresses via links in the airbnb text communications now in violation of airbnb's new rules? I've heard that if we use Ownerrez, we're not subject to the new airbnb rules, but I've just read through all those rules, and that's definitely not obvious from what I've read. I've also noticed a steep drop-off in bookings recently over the last month and am wondering if Airbnb is...
  • Forums

    Hello!

    Welcome guides are not supported by the API between OwnerRez and Vrbo at this time, I'm afraid. I believe once you're API connected, there's no longer a place to include it on the Vrbo end. 

    However, what you enter on the Property > Guest Instructions page can be leveraged in Field Codes in OwnerRez messaging! By doing so, you have more control over who is able to receive that inform...

  • Forums

    This took some digging... it seems that you're trying to delete a photo that's currently in use as the header or the theming logo. 
    Look at a preview (or signed guest copy) of your Renter Agreement to see which photo is in there. You'll then want to go to Settings > Theming  and remove any of those small photos from being theme logos.

    Once that's done, you should be able to delete the pictures...

  • Blog

    Hi, ATA:  I know the learning curve can be a bit much with OwnerRez, but we hope you've found it's well worth it. That's one of the reasons we're excited about offering another resource for new users. Appreciate your being a client for over two years!
  • Blog

    before going through the process of answering a bunch of questions and taking a quiz, I’d like to understand what’s in it for us.

    To put it bluntly, if you have to ask this question, the CA program probably isn't for you. 🙂

    The broader answer... There are many OwnerRez advanced users (ie. power users, experts) who sell consulting services to others like setting up accounts, giving account...