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  • Blog

    We went all-out for this year's STR Wealth Conference as a gold sponsor and were excited to see so many OwnerRez users in attendance!

    The event took place from February 5th - 8th, 2024 in Nashville, TN, at Music City Center. Attendees enjoyed a 4-day immersive journey that left them feeling like unstoppable rock stars in their career and personal life. This event was not an average hotel ballroom...

  • Forums

    I love the Schlage lock integration, it's simple and inexpensive and works great. And I like how it pulls lock code / code sync status to the booking record. However, I don't really have any automation around warning me when battery percentages drop down. I would like either a trigger or a system notification email to let me know when the battery percentage drops down below a certain threshold. As...
  • Forums

    Hi - 

    Newbie here and I'm trying to wrap my head around holidays.  
    I found this blog: the forum, but can't seem to find where the settings are. 

    I have set up season rates and set all of the holiday settings for if it's weekend, etc. but I can't seem to find where based on the holidays I can set an increased rate either by % or...

  • Forums

    Channel Bridge has worked perfectly since I started using it a year or so ago.

    Recently, when I try and download the most recent bookings, I get an error which says;

    " Airbnb is asking for a two factor authentication check to access the transaction history. Go to the future transactions tab on your Airbnb transaction history: 

  • Forums

    Hi,

    Is anyone else having the issue with booking and calendar widgets which are set to "all properties" but showing for all properties data from the default property (i.e. first property on the drop-down lists)?

    It looks like it's since yesterday.

     

    Thanks

  • Forums

    Hi folks, I don't see this feature available. Did this land and maybe I can't find it?

    I would love to get notified when my batteries are low as we've had a few close calls recently.

    Thank you! by Kim M (/forums/users/347454437) – Jun 10, 2025 12:51 AM (UTC)

    Hey Kim,

    Not yet. It's planned, but we've not reached a point to be able to push it into development yet. We'll keep everyon...

  • Forums

    I recently looked into creating a zap for Schlage and it's not available. You could create a zap if you use the Remote lock integration though.
  • Forums

    Hi Ken We just got our first booking on Booking.com apparently the min night stay for Christmas season and cleaning fee is not showing up on Booking.com. I have been on the phone with them so for today 3 hours and 17 min with no one able to help. They finally suggested I contact OR to see if you can figure out what's going on? Thanks
  • Blog

    Their product looks beautiful! I'd love to see how the OR rental agreement flows into their system if anyone is already integrated and cares to share! 

    It also looks like currently there's no 2-way-sync of check-in/out times -- which is enough of a drawback to make me need to hold off for now. Any ETA on if/when that may be added to the integration?

  • Blog

    Hey Michael,

    A part of our solution includes an AI unified Inbox. At the moment this inbox works with all channels (Airbnb, SMS, Email, Whatsapp) once a reservation is confirmed. Once we have access to OR's messaging API (that is still being developed) we will also be able to support inquiries. Either-way though, templates and triggers will run through Enso Connect!

    - Francois

  • Forums

    It's not exactly clear what you're looking for - can you explain in more detail, maybe with some specific examples?
  • Forums

    I do see the ticket you sent in, and it's under investigation.  Unfortunately we are not presently able to answer as quickly as we'd like, which is why we are adding to our support team - I actually participated in interviews today.  It may take a few more days, as discerning exactly why a trigger wasn't fired when expected can require digging through the logs, but this type of question is fairly c...
  • Forums

    I've seen some of these ticket reports, and for at least certain situation, the message-thread warning is in error - we're looking into what's causing that.  The actual cuase in those cases is that the trigger criteria were not met at the time the trigger was scheduled to occur, so the message was not sent.
  • Blog

    That’s what I was hoping you would say. As always Ken, thank you.
  • Blog

    I have connected both of my properties to GVR and in OwnerRez the Listing Status states "Active" in green. Under synced it says "Sync Requested". Does this mean my listing is active and should be showing up on GVR? I can't seem to find my listing. What does Sync Requested mean? by Umi Haft-Funke (/forums/users/347391664) – Mar 26, 2024 8:12 PM (UTC)

    Umi, have you checked the My GVR listing i...

  • Blog

    Yes, it's showing that they are mapped correctly.
  • Blog

    Yes, it's showing that they are mapped correctly.  by Umi Haft-Funke (/forums/users/347391664) – Mar 26, 2024 9:29 PM (UTC)

    Great, Umi! You should be able to view your live GVR listing by clicking on the green listing link on your GVR API Integration page. 

    Having trouble seeing your listing on GVR? See  I can't find my list...

  • Blog

    I intergrated with GVR 3 weeks ago and it still shows pending.  Why is that? by Toni L (/forums/users/347429625) – Mar 26, 2024 3:35 PM (UTC)

    Toni, as we stated in our GVR Overview (/support/articles/google-vacation-rentals-overview) support article, "Users can expect a delay of 2+ weeks before their properties go live on Google Vacation Rentals due to a manual onboarding process by Google...

  • Forums

    It seems that most folks are just creating a season for the specific holiday period - is that the preferred way and if so, why have the holidays functionality. by Liz F (/forums/users/347445743) – Mar 10, 2024 8:46 PM (UTC)

    Yes, that's the preferred way.

    The holidays functionality, as it exists, is somewhat of a leftover artifact from the early days of OwnerRez, that turned out to not rea...

  • Blog

    If we currently have it setup as Criteria > Listing Sites > All, (which includes GVR), can we just keep it this way?? by TreasureIsland (/forums/users/347392357) – Mar 18, 2024 11:41 PM (UTC)

    Sure - the example was if you wanted to have a surcharge that applied only to Google.  If you're content with a surcharge that applies in every case, that's just fine.