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  • Payment Processing » Processors & Gateways

    Vacation Rent Payment (VRP) by Yapstone
    2 months ago

    Powered by Yapstone's 25 years of expertise in the vacation and short-term rental market, Vacation Rent Payment (VRP) by Yapstone offers a bespoke online payment gateway designed to streamline transactions between property owners and guests. This platform isn't just a tool; it's a reflection of deep market knowledge and a commitment to enhancing the rental experience through advanced, secure techno...

  • Core Concepts » Privacy & Security

    PCI Compliance
    3 months ago

    ...documents)
    * How to complete the Attestation of Compliance for Self-Assessment Questionnaire A (AOC SAQ A) (#complete-aoc-saq)

    * Section 1: Assessment Information (#aoc-saq-a-one)
    * Section 2: Self-Assessment Questionaire A (#aoc-saq-a-two)
    * Section 3: Validation and Attestation Details (#aoc-saq-a-three)
    * Appendix C: Explanation of Requirements Noted as Not Applicable (#appendix-...

  • Core Concepts » Team Access

    Portal Experience
    1 month ago

    ...she can view the Calendar and Blocked-off time, but no Financials, as she has no use for that information. She is not an owner, so the Owner options aren't available.

    This is Lynn Jones's portal experience. She is a cleaner for Fancy Rentals and can see all three properties on the calendar. When hovered over, individual information for...

  • Messaging » SMS Messaging

    SMS Common Issues & Questions
    2 months ago

    ...group-messsages)
    * I'd like to include my team on SMS messages. Can I use my Team Account to set up SMS messaging? (#team)
    * Can I receive one-time passwords (OTP) or two-factor authentication (2FA) codes from third-party platforms on my OwnerRez SMS number? (#otp-2fa)
    * Technical Details & Troubleshooting (#details-troubleshooting)

    * What is a Message "Segment"? (#message-segment)...

  • Core Concepts » Properties

    Adding New Properties
    2 months ago

    ...into that other property and use the Duplicate tool on the upper right menu to copy the property you've already set up to a new property and get a head start.

    *

    Don't forget to check the checkbox to "include listing data" in order to duplicate everything.

    * If it's...

  • Core Concepts » Rates

    Rates & Seasons Overview
    2 months ago

    ...Per Multiplier or Per Night & Multiplier setting is used, the item will only be added if the number matches the criteria you set. You can set an interval that will be used (for example: per 1 guest, 2 guests etc.) as well as minimum that will be checked (for example: after the first 2 guests). If the criteria matches, the Amount of the item will be multiplied by the multiplier you've chosen, and n...

  • Blog

    August Product Update - QuickBooks Deposits, Hubitat and igloohome Door Locks, and Updated Notifications
    8 months ago

    ...ccupancy-rules)
    * Vrbo Missing Beds Listing Quality Analyzer (LQA) Error (#missing-beds)
    * Support Center Video Filters (#video-filters)
    * Bug Fixes (#fixes)

    * August 7th release with 12 bug fixes (#bugs-august-seven)
    * August 14th release with 10 bug fixes (#bugs-august-fourteen)
    * August 21st release with 8 bug fixes (#bugs-august-twenty-one)
    * August 28th release with 15...

  • Blog

    Integration With Welcome Compass
    10 months ago

    ...ce our partnership with Welcome Compass () to offer our users a service to generate curated guest experiences at scale.

    About Welcome Compass

    Welcome Compass transforms vacation rental hosting by enabling hosts to deliver exceptional, personalized guest experiences that exceed expectat...

  • Forums

    Crib showing as a regular bed in Airbnb top line summarization
    1 month ago

    When you select crib in OwnerRez, it pushes to Airbnb top line sleeping summarization as a regular bed. For example, we have  2 king beds, 1 queen, 2 doubles and 1 crib. It feeds the information to Airbnb as such:

    10 guest · 3 bedroom · 6 beds · 3 baths

     

    Before we were API connected, in directly selecting this same bed count ( 2 king beds, 1 queen, 2 doubles and 1 crib) in Airbnb, Airb...

  • Forums

    Search for bookings by using only part of a name
    2 months ago

    ...for guests who's family roots are from Wisconsin, Minnesota and North Dakota... you betcha, don't cha know.) So, if I'm able to type in just part of the name, it's tremendously helpful. 

    Example 2... last name Kroger, Kroeger, Kreger, Kreuger, Kruger, Krueger, and I don't remember the first name. But if I can type in just "Kr" then I don't have to remember the exact, correct spelling or versio...

  • Forums

    Change the way "bunk beds" are designated.
    3 months ago

    ...beds in a house when really there were 11.  The confusion came into play because  one bunk was Queen over Queen, another was Twin over Queen, both with trundles..... and we indicated 3 queen, 1 twin, 2 trundle, '2 bunk'  because they were bunk beds.  The system pushes that over to Airbnb as though that bedroom had 3 queens, 1 twin, 2 trundles, and an "additional" 2 bunk beds.  We need a way to indi...

  • Forums

    Stacking Triggers
    3 months ago

    I currently send messages that are repetitive to create upsells. currently my triggers are:

    1. when booking is created

    2. 7 days out

    3. 2 days out

    4. night before departure

     

    It would be great to have a condition that allows you to "stack triggers" for example:

    A guest books 3 days in advance. Currently they get trigger 1 and 2 as soon as the RA is signed. It would be ni...

  • Forums

    Suzee S in response to: PCI compliance
    2 months ago

    There have been a lot of recent changes with PCI compliance requirements, with the start of the move from PCI DSS 3.2 to 4.0 becoming the new industry standard. OwnerRez is fully compliant with PCI 4.0.2 at this time.

    The form your processor (or their verification company) may be asking you to fill out is "SAQ A: e-commerce/mail/telephone merchants that outsource all payment processing" Version...

  • Forums

    More bed options needed
    10 months ago

    ...it as a Twin Bunk Bed.

    Bunk beds are also available in Double or  Queen. In which case I have the Double. Providing the right size would mean that 4 people could sleep in this bunk bed instead of 2. I could switch the beds to 2 Doubles, but guests need to know that it is a bunk bed.

    Also, my sleeper sofa is Queen size pullout and not a Double. The OwnerRez system generates it as a double.

  • Forums

    Changes to how deposits are collected
    7 months ago

    ...Lodging Tax, refundable damage deposit and cleaning, pet fees) when technically only 50% of the rental fee and 5% are non-refundable should someone need to cancel.  I am not a fan of collecting the 1/2 of the other fees up front and holding onto for as long as a year and many renters do not like having to put down so much more up front (even though I do refund 1/2 of other fees should they need to...

  • Forums

    Add an Immediate Trigger to process a same day booking payment
    7 months ago

    ...ns a QR code to book a unit through my ownerrez website, I want the guest to be able to complete the booking, make their payment, then immediately receive a door entry code email all within less than 2 minutes.

    For this to happen, I need to be able to set up:

    1) An Immediate Trigger to Process A Payment and allow criteria such as BOOKING DATE IS SAME AS TODAY and CHECK IN TIME has past

    2)...

  • Forums

    What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...both and can share their experience .

     

    EDIT:

    I'm new here so I'm discovering things.

    +1 for OR: Using Tag automations. This appears like it will come in really handy.

     

    EDIT 2:

    I've had some time to play around with Ownerrez and here are my takeaways.

     

    Hostaway has a clean and modern feel to it, and a decent amount of customization but it pretty much ends ther...

  • Forums

    RNLH in response to: Change the way "bunk beds" are designated.
    3 months ago

    ...beds in a house when really there were 11.  The confusion came into play because  one bunk was Queen over Queen, another was Twin over Queen, both with trundles..... and we indicated 3 queen, 1 twin, 2 trundle, '2 bunk'  because they were bunk beds.  The system pushes that over to Airbnb as though that bedroom had 3 queens, 1 twin, 2 trundles, and an "additional" 2 bunk beds.  We need a way to indi...

  • Blog

    Manel S in response to: January Product Update - New Unified Inbox, SMS Messaging Opt-Ins, Property Snoozing, New Airbnb Accounts, & Initial Night Taxes
    3 months ago

    As a victim of the LA fires (with 2 properties lost) the Snooze feature is very welcome. I was trying to figure out how to manage (as of now I have disabled them in the Channels) and wanted to reduce my OR costs (as it will be 2-3 years) before they are rebuilt and back online but was hesitant to delete them. Is there a reason why the Snooze feature still incurs the same fees since the user is not...

  • Blog

    Chris Hynes in response to: January Product Update - New Unified Inbox, SMS Messaging Opt-Ins, Property Snoozing, New Airbnb Accounts, & Initial Night Taxes
    3 months ago

    As a victim of the LA fires (with 2 properties lost) the Snooze feature is very welcome. I was trying to figure out how to manage (as of now I have disabled them in the Channels) and wanted to reduce my OR costs (as it will be 2-3 years) before they are rebuilt and back online but was hesitant to delete them. Is there a reason why the Snooze feature still incurs the same fees since the user is not...