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  • Blog

    Allison Hasler, founder of Southern Illinois Vacation Rentals () , turned her passion for hospitality into a thriving business. From running a yacht charter on Kentucky Lake to creating upscale tiny house cabins, she has built a rental portfolio focused on quality and guest experience. With a background in public health and a love for the ever-changing vacation rental industry...
  • Blog

    Ocean South Properties () has grown into a thriving vacation rental business from a single beachfront condo to managing 40 properties along Alabama's stunning Gulf Coast. What started as a personal investment turned into a passion for delivering exceptional guest experiences and expertly managing properties—all while balancing full-time jobs and family life. Ca...
  • Blog

    Sheila Dickinson's vacation rental journey began with a single home in Bremerton, Washington, and quickly expanded to include properties in Panama City Beach, Vancouver, and Whitefish. With a focus on thoughtful design and guest connection, she now manages a growing portfolio of short-term rentals through her business Escapes By Sheila, () all powered by OwnerRez at th...
  • Blog

    Blue Heron Vacations () has been welcoming guests to the Turks and Caicos Islands since 2020, offering both affordable and luxury villas on the island of Providenciales. Locally owned and operated by Claudius Williams and his team, the company manages 25 properties and focuses on delivering a truly authentic TCI experience. Can you tell us a little bit about your history?...
  • Blog

    Meet Susie Clements, the heart and soul behind Clements Family Vacation Rentals () , which she and her husband started in 2013. What began as a single vacation home in Mexico Beach, Florida, has grown into a thriving family business with rentals in both the mountains and along the coast. With a background in property management and a passion for hospitality,...
  • Blog

    After 14 years in the automotive world, Michelle Duckett turned her focus to real estate, launching Mainstay Luxury Estates () . What began with one property in California has evolved into a collection of high-end vacation rentals across California and Mexico, known for their luxury stays and five-star guest experiences. Can you tell us a little bit about your his...
  • Blog

    The leaves are falling, and the holiday season is just around the corner.🦃 November is an excellent time to review your operations and to explore new ways to improve your business for the months ahead. We've got a full schedule of live webinars and an exciting in-person event designed to help you get the most out of OwnerRez and grow your vacation rental business.

    This month's lineup includes li...

  • Forums

    When reviewing the quotes OwnerRez generates, there’s a serious formatting issue with how lodging rates are displayed, especially on multi-night stays.

     

    Example from a 3-night booking (the forum is not allowing me to upload images but this is basically the format on the site):

    Description

    Rate

    Amount

    Lodging

    $780

    $780

    Cleaning Fee - Cowboy Cab...

  • Forums

    Although it is really good news to hear that this is actively being worked on, I believe that this is a feature that should be included in the property management module, which already comes at an extra charge. Including this feature into Rezzy AI means that property managers who want to use this simple {Property Management} feature will be obliged to pay yet another module (Rezzy AI) per property,...
  • Forums

    I offer additional nights to upcoming guests at a percentage off.  I've done this in the past by using an additional quote but it's always a hassle with cleaning fees, notifications, etc.  What's the best way to add an extra night to an existing booking at a special price without going through the OTA's and kicking off notifications and adding cleaning fees?

     

    Thanks

    Tim

  • Forums

    I agree with you. I do not agree at all with this change Airbnb is making.  Sure we can do a channel rate adjustment of 15.5 % to our Airbnb pricing to recoup our fees, but I believe the customer needs to know the "additional cost" they are paying to use the Airbnb service as opposed to booking direct.  Without some sort of breakdown to show the guest the additional cost of using Airbnb, Airbnb com...
  • Forums

    I do not agree at all with this change Airbnb is making.  Sure we can do a channel rate adjustment of 15.5 % to our Airbnb pricing to recoup our fees, but I believe the customer needs to know the "additional cost" they are paying to use the Airbnb service as opposed to booking direct.  Without some sort of breakdown to show the guest the additional cost of using Airbnb, Airbnb comes out looking lik...
  • Blog

    Roku "Guest Mode" is the biggest waste of time, and a completely useless feature that vacation rental hosts really can not use!

    What Roku fails to mention when promoting this 'feature' is that it only benefits the guest, in that it wipes out their credentials when the Roku is taken out of guest mode.

    But do all of the owner's pre-existing settings come back and are available to use again af...

  • Guides

    Our co-founders have walked a mile in your shoes. Paul and Chris are really good software engineers, but more than that, they're also vacation rental homeowners and property managers. For over a decade, they have put in the work and devoted themselves to providing exceptional vacation rental experiences for their guests. Now, they devote their time to delivering industry-leading software focused on...
  • Forums

    Actually it's probably a bit more complex than what you would provide but I've been thinking of a work around.

    I have "2" properties, one is our rental home, the other is our rental car. I would love when someone books the house, to create a task to follow up x days before arrival to confirm they have a car rental. I do this manually now but to have an actual task especially when it's busy woul...

  • Forums

    Unfortunately this doesn't really solve the problem.   In Transactions, OR is showing the total charged to the Guest's credit card, however the remittance to the Owner is that amount minus the Vrbo commission and payment processing fees ("OTA Fees").  The only choices in OR for how to handle these OTA fees is Owner Pays or PM Pays....   If Owner Pays, the only options are Paid As Expense on Owner S...
  • Blog

    We are always a bit wary about how much effort to put in to OTA's websites. Effectively doing their work for them. by Richard and Dallas C (/forums/users/347393553) – Oct 21, 2025 6:02 PM (UTC)

    Thank you for sharing your thoughts. We completely understand your caution. AutoRank’s goal is to simplify optimization without adding workload for hosts. Our Concierge team ensures listings stay optim...

  • Forums

    If Schlage adds the Arrive to their API I am sure we would gladly add support for it.  However, per Schlage's documentation, the Arrive is not currently a supported device in their API.

    From Schlage's site:
    (

  • Forums

    Thanks for the feedback on support, Guillermo. I'm truly sorry you feel that way, because we pride ourselves on our support - being One Touch Solve and People First.

    You are right that we don't answer the phone live because we prefer good support over fast support where we have to pick one or the other. It is not possible to provide good One Touch Solve support by answering the phone, and all o...

  • Forums

    Sorry! My display of the name reads as 'Instant Quote' Booking/Inquiry Widget, because the page includes my custom name for the widget.

    In correct nomenclature it is the 'Booking Inquiry' Widget.

    In my particular usage of it on this particular page of my website, I refer to it as Instant Quote, and I have the Quote setting on the widget as follows: