We are happy to announce our integration with Stay () to offer our users a flexible rental platform co-founded by HGTV's Scott McGillivray. About Stay
Stay is designed to give property managers and owners more control and flexibility across short, mid, and long-term stays. With Stay Leads, hosts get unlimited access to high-qualit...
We are pleased to announce our integration with Keepers () to help users manage cleanings. About Keepers
Keepers helps take cleaning off your plate, for good. They handle everything behind the scenes, automated scheduling, cleaner dispatch, photo-verified inspections, and payments, so you don't have to text, confirm, or follow up with anyone. Your calendar stays in syn...
Hi All,
How do I enable display of the final, discounted rates in the Owner Rez rate calendar (or other Owner Rez calendar), so that I can see a true overview of pricing and adjust accordingly.
There must be something simple I am missing, but I cannot figure out how to display the final discounted prices in Owner Rez's rate calendar. They just show up as the base rates, which come over from...
Channel accounts must have unique users and one already exists for this Airbnb user: 2263386 - xxx.yyy@gmail.com - MY NAME
Getting this error when trying to connect to Airbnb. They have no idea... it shows as connected at their end and on my privacy & sharing / services on airbnb website.
Anyone else had this error? I did have a previous trial with OR... could that be it and it's a leftover...
Hi,
The difficulty here is that while some emails may return a status of opened, that is entirely dependent on the recipient's end. Some spam blockers prevent us from being able to see whether the email has been opened or not. There's no consistency there to rely on that would be a triggerable event every time. For this reason, I'm afraid this request must be declined. I will discuss this with...
Hello!
Welcome guides are not supported by the API between OwnerRez and Vrbo at this time, I'm afraid. I believe once you're API connected, there's no longer a place to include it on the Vrbo end.
However, what you enter on the Property > Guest Instructions page can be leveraged in Field Codes in OwnerRez messaging! By doing so, you have more control over who is able to receive that inform...
This took some digging... it seems that you're trying to delete a photo that's currently in use as the header or the theming logo.
Look at a preview (or signed guest copy) of your Renter Agreement to see which photo is in there. You'll then want to go to Settings > Theming and remove any of those small photos from being theme logos.
Once that's done, you should be able to delete the pictures...
before going through the process of answering a bunch of questions and taking a quiz, I’d like to understand what’s in it for us.
To put it bluntly, if you have to ask this question, the CA program probably isn't for you. 🙂
The broader answer... There are many OwnerRez advanced users (ie. power users, experts) who sell consulting services to others like setting up accounts, giving account...
Hi Diana R,
This week's release included some new conditions for New or Repeat Guest. It doesn't tag the guest automatically on departure, but it does allow you to configure a Tag Automation (/support/articles/tags-automations) so if the system sees that the same guest is booking again, it will tag them as a repeat guest at that point.
You can add Conditions > Guests > Guest Type is > Rep...
Hi everyone—Jeff Manheimer here, CEO of Stay () . First off, thanks so much for sharing your feedback and ideas. Your questions around traffic, awareness, scale and pricing models are exactly the sort of input we need at this stage, so I’d like to address each point:
The way we drive traffic & build awareness is a well-proven strategy we have deployed...
Hi Ben,
Just curious could you recommend to your Owner's that they access the portal using the Chrome Web Browser? It of course has Google Translate built in. So they could easily translate it on the fly.
Let me show you what that would look like:
()
Chrome Translation Tips 🌐 - Watch Video (
That's a great story. I love to see how you started off with your own STR and began managing others based off your success. My wife and I are doing a similar thing over in Destin to 30a Florida. We have been realtors selling short-term rental properties from Destin to Panama City Beach since 2010.
We purchased our first property two years ago. We also use OwnerRez and just started managing our f...
Thanks for the request, Shannon!
For a current workaround, you could change the zoom on your screen to be something smaller than what it's currently set at. For example, the tags column doesn't disappear on my screen until the zoom gets to be over 125%, if I set my zoom at 80%, I can see all of the booking columns on my laptop screen. That doesn't work for everyone, although it's an option....
Hey, Rick O!
This is already possible. Have you considered creating an optional surcharge for direct bookings? You could describe the surcharge as being optional for donating to the charity of your choosing, and if a guest opts for it, you'd collect those funds as the host and then distribute them to the charity yourself. We have reports you can run to see what bookings that optional surcharge...
Here's what dropped in today's release!
We've added new field codes for guest reviews that can be used in your templates: {REVSTARS}, {REVTITLE}, {REVBODY}, and {REVPRIV}. These display the star rating, title, body text, and private feedback from the most recent guest review. We've also added a new trigger event "Booking review received" that fires when a guest leaves a review, allowing you to...
