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I'd like to be able to remove the request for the guest to upload ID for some guests.

I’ve been telling guests to just upload anything and it will allow them to complete the booking process.
It would be good to remove the request like it’s possible to remove signing the RA and creating a security deposit/hold. 
If I remove both those for some guests it's weird to insist they upload ID.

I just learned that there is no bulk download feature for the renter's agreements that each of my guests signs. The only way to download them is to do them one at a time.

As a co-host and property manager, I am about to spend hours and hours of tedious clicking so that I can provide my soon to be ex-client with the renter's agreements that they are required to keep on record as a condition of t...

You can make that Custom Field Definition an optional field as opposed to a required field.

Are you looking for specificity between channels? Meaning, not requiring it for Airbnb guests but requiring it for Direct Booking guests?  by Bri (/forums/users/347417172) – Aug 20, 2025 7:10 PM (UTC)

Thank you Bri. I’m wanting to remove the request for ID for guests that I know/trust, not based on...

Heads-up:

VRBO is temporarily suppressing all management responses to guest reviews as of July 10, 2025.

This means that if you receive an unfair or inaccurate negative review, you are unable to respond for future guests. And no way to visibly thank those guests who post positive reviews. 

Here is VRBO's Tech Support's response to me:

We are writing to inform you about a technical i...

Schlage released their newest wifi keypad lock called Arrive () , which has all the benefits of Encode but with physical push-buttons instead of the flat touchscreen. Unfortunately OR limits their Schlage integration only to their older Encode models. 

Please add Schlage's newest release, Arrive, to the lock integration. Ideally any new wi...

Hey Richard M,

You can set changeover rules for individual dates using the Rates Calendar. Navigate to Tools > Rate Calendar () , select the specific date(s), then choose "Changeover" from the Set Rules dropdown. This opens options including:

-Use the default rule for season or property
-Arrival and departure are both allowed
-Stay is...

Hey Michael,

Thanks for submitting this request!

I'm curious though, is it that a new message received in the inbox is not automatically refreshing the view for you? If that's the case, we'd like to investigate that further. I believe it should be auto refreshing. We can have our escalation teams look into this to see what's going on.

Please write an email to help@ownerrez.com so that o...

After turning off the tokenized tab and switching to direct I was greeted by a raft of failed transactions this morning. So I've switched back to tokenized and sent out a load of apology messages to guests.

Currently OR support is telling me that it's up to Stripe to sort out and Stripe are telling me it's an OR issue?

I've also been advised by another European user that OwnerRez and securi...

Hey Bryan - Often, the guest doesn't see the field where they need to indicate they are bringing a pet, because it's hiding behind the number of travelers field, with no indication it's there. And if they don't indicate they are bringing a pet, the pet fee won't be included on the booking that comes from Vrbo.

Hello!

You should be able to achieve this by setting the photo layout to Dynamic for your hosted website, as long as it's a multi-property site. When you have this option selected, it should show the photos in the numerical order that's been set in OwnerRez when looking at the listing on your hosted website. If a guest clicks on any of the photos or the Photo tab on the listing, it should give t...

Hi Sarah,

When you are API connected to Vrbo, they only process the guest fee payment. Vrbo sends you the guest's credit card information and you are in control of payments. You process the payments through your payment processor, Stripe.

If you have a booking rule of 50% first payment upon booking, that charge should be processed on the guest's card when the booking comes in. The funds would...