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  • Forums

    Photo Tour Validation
    1 month ago

    Hi folks! I've run into this a couple of times now where I've uploaded all my photos and tagged them all to rooms, but found the Photo Tour in Airbnb doesn't work. It usually ends up being I have one or more rooms that don't have a photo assigned. Sometimes its hard to track this down manually, but the Listing Analyzer could catch this and make it really obvious if it reported "Downstairs Bathroom...

  • Forums

    How to Account for Payment Processing & Channel Commission Expenses when Channel Pays Owner Directly
    6 months ago

    We are Co-Hosting in a state that requires property managers to be licensed relators.  This requires that payments, security deposits, etc. be paid directly to the owner, and we invoice the owner for our commission and out of pocket expenses.   We believe we have this mostly figured out in OR, however, we can't figure out how to handle the payment processing fees and the channel commission that the...

  • Forums

    Remember "Color by listing site" choice in yearly calendar
    7 months ago

    Just wanted to share some user experience with OR UI:

    * yearly calendar has two radio buttons: "Use property color" and "Color by listing site", I happen to prefer latter
    * first, my choice is not saved -- when I reload the page, it always switches back to "Use property color" -- a small annoyance
    * second, occasionally I observe weird stuff -- when "Color by listing site" is selected but cal...

  • Forums

    Google Vacation Rentals & Fraudulent Charges
    7 months ago

    Hi All, I have had all of my listings on Google Vacation Rentals for many months, but only recently got 2 bookings through that platform for the same listing.

    For whatever reason, both bookings have been flagged by Stripe as being fraudulent credit card transactions. I have never had this happen before with any other platform, and I'm wondering if it has something to do with GVR, or if anyone e...

  • Forums

    VRBO Inquiries
    7 months ago

    Sorry I'm new.  I don't understand VRBO inquiries. When a guest inquires, do I have to send a quote or can they instant book. Also, the amount shown on VRBO do not match what is on the OR quote. None of this makes sense to me. I'm just used to guests booking and that's it.

  • Forums

    Bri in response to: Photo Tour Validation
    1 month ago

    Hey Kim,

    Thanks for submitting this request!

    We actually have a UI overhaul in the works for your property Photos pages that should help you easily identify which photos are tagged and which are not. It's still a work in progress at this time, but I'll share an update here once that work is released in the coming weeks.

  • Forums

    VRBO CSV Commission Import Issues
    2 months ago

    Hi Folks, 

    Has anyone else encountered issues with the VRBO commission CSV import to OwnerRez? First, VRBO had a bug/outage earlier this month which resulted in a delay in being able to download the commission CSV statements. Now that the issue is resolved, I noticed the VRBO commission CSV download is missing all data in the "Reservation ID" column. Also, there is no corresponding Reservation...

  • Forums

    Security holds in the UK
    6 months ago

    Security holds in the UK.

    Is there anybody out there that uses OR in the UK willing to share their settings for taking a security hold?

    I’m getting somewhat frustrated by the security holds failing.

    They either fail when the guest inputs their details onto the OR page and the guest is left with a permanent ‘processing please wait’ while nothing happens.

    Or….

    They fail on the 2 factor...

  • Forums

    Linking Youtube Videos to enable accurate View Count
    7 months ago

    Currently, OwnerRez does not properly link to Youtube to allow for view counts.

    I request linking the view count so we can accurately see how many views our videos get when guests click the video on the carousel on our website

     

    Response from OwnerRez when I initially asked: According to YouTube's documentation, watching the video only adds to the view count if the YouTube play button i...

  • Forums

    Stripe requires_action error
    8 months ago

    We are based in the UK and yesterday, for the first time, a guest got an error message and the booking process failed when they tried to book using the OwnerRez widget on our Squarespace website ( () ). We use Stripe for payment processing and previous guests have been able to book and pay by credit card without problem...

  • Forums

    BlueMtnCabins in response to: VRBO Inquiries
    7 months ago

    If you are integrated, you cannot send a quote to VRBO in response to an inquiry. You can only send a verbal response. Guests can still book on vrbo and booking will flow into OR, "that's all".  The amount not matching could be: 1) because Vrbo adds a service fee to the amount that the guest sees on the Vrbo side; 2) if you have a rate adjustment on vrbo channel setting ( ex: "Increase/decrease VRB...

  • Forums

    Adria H in response to: VRBO Inquiries
    7 months ago

    When you integrate with Vrbo via their API, they then act as a listing site & passing the rest of the booking details to you. However, they take precautions to keep guest inquiries within the Vrbo system to prevent off-platform bookings. Notably, Vrbo "inquiries" cannot be directly converted into bookings. Guests can use instant booking after their questions are answered through the inquiry process...

  • Forums

    Suzee S in response to: VRBO CSV Commission Import Issues
    2 months ago

    Yes, we've noticed the same. Our engineers are actively looking at this - we'll post here when there's news.

  • Forums

    Shannon S in response to: Tag Options for Check In and Check Out to add Early, Standard and Late with Triggers
    7 months ago

    Both. The default check-in time is 4pm and check-out time is 11am because you only allow for one time and this fits the majority of the year. We change those times to an hour different if we have a same day check out (so 5pm check-in and 10am check-out). And sometimes guests ask if they can check in an hour early (3pm) and we can grant that if it's available.

  • Forums

    Louis S in response to: Feature Request: Native Translation Support for International Guests
    7 months ago

    100 percent! Thank you. Looks like my request got appended to an overarching one which is great. I should say, I have been very impressed with the platform. It's always "on" and syncs beautifully - it is just built super well - kudos to the developers. I also get that adding multi-language support is an immense undertaking (tons of moving parts). With that said, we got to get there.  Tackle small c...

  • Blog

    Anne S in response to: Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant
    6 months ago

    Can Rezzy create tasks from a review? We sometime hear about critical issues in reviews and in private comments in reviews. That would be helpful! Looking forward to trying Rezzy! Thanks by Donna (/forums/users/347392313) – Jul 22, 2025 2:22 PM (UTC)

    That's a great question, Donna! No, Rezzy AI cannot currently create tasks based on reviews. But we encourage you to submit that idea as a Feat...

  • Blog

    Undercard_Wonder in response to: Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant
    6 months ago

    I think this will be very useful in a number of way, for both the users and for the company, to whose future we hosts are at least somewhat tied:

    1. The obvious. AI will automate things even more. Since hosts and guests exchange the same pleasantries and instructions at every interaction, this is not much of a heavy lift for the AI, and most hosts, being lazy like myself, will love it unless it...

  • Blog

    Sherry D in response to: Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant
    6 months ago

    Sounds great - I hope it’s easy to work with 😅

  • Blog

    Anne S in response to: Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant
    6 months ago

    Will this be able to translate from other languages? Translate messages sent and received.

    How will this work with direct booking from the website? Will there be a chat feature?  by John M (/forums/users/347454507) – Jul 18, 2025 12:40 PM (UTC)

    Great questions, John.

    Regarding language translations, Paul stated above the following: "Great question.  At the moment, no.  But that's a gr...

  • Blog

    Luxury Solterra in response to: Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant
    6 months ago

    This is exactly what I’ve been hoping for. I’ve tried a few third party tools, but nothing has really nailed it up to now. Would love to be part of the beta if there’s still room! Looking forward to seeing how Rezzy handles real guest scenarios.