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  • Forums

    Currently the hosted website calendar weeks start incorrectly on Sunday with correct £ as the currency.

    The account preferences or guest culture is not respected in terms of weeks starting Monday in the calendars guests see.

    Sunday start to the week might lead to UK property booking errors, it's not how calendars work in many countries, including UK.

  • Forums

    While the Preview button is certainly helpful in the process of building or editing custom message templates, there is currently no way to see or test how the messages will view when actually sent via email. With coding and tables, etc., it's crucial to be able to confirm how the emails will format when opened on various devices. Right now the only way to do so is to launch the new template, create...
  • Forums

    When a guest completed the Price Widget Form and is shown a quote for the dates and other information they have entered, the quote displays on screen, but when they click submit, it gets treated as a standard quote request as if the guest wasn't shown/given the price at all. Their request is sent to the owner/manager to later respond with a quote.

    Why?

    When a guest completes and submits inf...

  • Forums

    Starting September 30, Airbnb will be replacing in the booking guests' actual phone numbers with temporary numbers.

    Obviously, this is a move to prevent guests and hosts from doing business directly with each other.

    Is OR aware of this and going to provide a way for us to get guest actual phone numbers so that they will be in the guests' contact records instead of the temporary numbers?...

  • Forums

    Hey Becca!

    If you'd like to update the text that's displayed underneath Confirm and Pay, this can be done by going to Settings > Form Messages > click Create message > select Quote Confirm & Pay - Step (1) Confirm / Pay Page from the drop-down. On the following page, you can update what you'd like it to display underneath the Confirm and Pay form, then save the changes. Once you do, it should s...

  • Forums

    As a rapid workaround to message all our guests when there's incoming severe weather (think... tornado warning), I'd love to just tag all the current bookings with a Tornado tag if that could automate our template message that explains safety protocols. This could be implemented through a Tag Automation or even a Trigger booking event that occurs immediately when a tag is added.
  • Forums

    I use the calendar widget embedded on my website for my property. When any website visitor views this calendar, they can see when there is a turnover, and when there are days when the house is not booked. Essentially when the property is empty. This can be a security risk, and also lead to confusion when a prospective guest tries to book. My request is to automatically show any unavailable day (bas...
  • Forums

    I would like to request that when converting blocked dates into a booking it use the property default for the security deposit instead of OR's default amount of $300. There are no properties in our portfolio that use anything close to that small of a deposit. It makes no sense that when I say "Use the default charges" it won't use the default security deposit settings as well.
  • Forums

    Hey Camelo,

    Yeah, that's what the other request is asking for! I'm going to merge yours into that one so that your vote can be accounted for there. Whether it be quoting or booking, what you're asking for does appear to be the same. 😃

  • Forums

    So if I leave the Labor Day season rate blank, it auto-fills with the underlapping season's rate (from September) instead of the rate being $0?
  • Forums

    I want to send a personal email a couple weeks before the anniversary of the guest's last reservation IF they have not already booked - no future reservations?

    Does anyone do something like this? and would you be willing to share?

  • Forums

    Hey Piers C,

    Those calendar widgets should have a "Display Culture" setting available. While we don't have an option for English (UK), we do have English (Australia) which appears to display those calendars with Monday as the start of the week while keeping the language to English.

    Looking at your current website configuration, you can play with this in Settings > Hosted Websites > select w...

  • Forums

    @Eric Agreed that just not importing any # for Airbnb bookings feels like the v1.0 of the solve here.

    Doing that for every single OR user could feel heavy-handed to those operating in areas where these temp numbers haven't/aren't rolling out, but maybe there's an easy solve for that hangup, too ¯\_(ツ)_/¯

  • Forums

    What's your use case here, Platt?

    OwnerRez is set up for transactional correspondence, not marketing correspondence. There are any number of third party vendors you can use for marketing purposes, such as Mailchimp or Constant Contact just to name a couple.

  • Blog

    HI,

    We understand that you are searching for a new provider. We aren't sure why this should be a big issue. We send texts across the world, mostly for fee. Even ESims allow this for an odd cent or two. Please keep working on this as not everyone has WhatsApp! We have found, since the introduction of texting in North America was introduced, that guests respond better and read our messages, savin...

  • Blog

    We are super excited about the WhatsApp solution! It would mean a lot for the European market since it's very much a standard for a lot of people in that part of the world and they even seem to prefer that over SMS (probably due to fees when traveling). It will definitely improve our conversions and service! Keep at it!
  • Forums

    Thanks for that clarification!

    What you're looking for is already configurable using Inquiry templates. 🙂

    The  Inquiry Reply for Bookable Quote Template & Trigger ()  article provides a detailed walkthrough of how to set this up.

    Here's a summary of the key steps:

    * Create an Inquiry Template...

  • Forums

    Yes maam! My vote's been logged there!
  • Forums

    Awesome. That work is in development as I'm writing this. It of course needs to go through our full dev and QA cycle before it's ready for release, but we shouldn't be too far out on it as of today.

    I'll merge this request over to that one and we'll keep everyone posted on that thread.

  • Forums

    Hi Elliot,

    I'm testing this now in my own account, and converting a block to a booking is applying my property level Security Deposit in the booking Rules.

    Could you please write this in to help@ownerrez.com with screenshots and ORB#s so we can take a closer look? What you're describing here does not sound like expected behavior, and I am unable to reproduce it.