Earlier this month, we announced that SMS messaging through OwnerRez had expanded to include additional +1 countries and territories. After going live, we discovered that this expansion cannot continue as planned.
To clarify: OwnerRez SMS has always been limited to phone numbers registered in the U.S. and Canada. That part has not changed. What we attempted to add was the ability to send SMS to guest numbers outside of the U.S. and Canada.
What Happened
Before launching, we conducted research and negotiated directly with our telecom carrier for expanded coverage. We were assured that sending to other +1 regions would be included under our contracted rates. Unfortunately, once the expansion was live, we were hit with unexpected surcharges, charges that the carrier had explicitly told us would not apply.
In short, the carrier misrepresented the deal. We are very unhappy about this outcome and are actively evaluating new telecom partners that can provide fair, predictable international SMS pricing.
Looking Ahead
We know global communication is critical, and affordable messaging outside the U.S. and Canada remains a top priority. Beyond researching new SMS carriers, we’re also deep into the development of WhatsApp messaging. WhatsApp is widely used across the world and offers a reliable, low-cost alternative to SMS.
When WhatsApp launches in OwnerRez, it will work alongside SMS, so you can use both channels seamlessly, depending on what works best for you and your guests.
Key Takeaway
- SMS sending through OwnerRez remains limited to U.S. and Canadian numbers.
- Messages to guest numbers outside those regions are not currently supported.
- We’re working aggressively on long-term solutions, including both better SMS options and the addition of WhatsApp messaging.
We know many users were excited about the expanded SMS coverage, and we share your frustration. Thank you for your patience as we work to deliver reliable, cost-effective ways to reach your guests worldwide.
