Episode five of Walk 'n Talk: The Business Behind Vacation Rentals () is live!
Hosted by OwnerRez co-founders Paul Waldschmidt and Chris Hynes, the podcast was inspired by their weekly walks and candid conversations about the business. Those talks have shaped key product decisions and strategy shifts at OwnerRez over the years, and now you're invited to listen in. Whethe...
We're excited to announce our new integration with CIBO, () a smart operations platform built with real-world STR experience to help vacation rental operators automate and streamline property care. About CIBO
CIBO is a smart operations platform that helps OwnerRez users automate and streamline property care. From cleanings and inspections to maintenance and guest servi...
Hi there,
I'm working on a direct booking site and I'm stuck on the logic for discount codes.
When a guest enters a code (e.g., "SAVE10") in my checkout form, I want to validate it and update the total price immediately.
Does the API support a "lookup" endpoint to check if a code exists and is valid for the dates? Or is the standard workflow to simply push the code into the createQuote...
The Manually Record Deposit screen needs to have filters and sorting options. Currently the only available filter is property, which is the least helpful to have. When I'm going through bank history, I can see guest names and check amounts. It would be extremely helpful to be able to sort/filter the list by guest name or transaction amount.
It would also be super helpful to sort and filter by d...
Hey Stevi,
I appreciate where you're coming from, but this isn't something we'll be moving forward with at this time. As BlueMtnCabins mentioned, the ability to hide fees within the rental rate is already available in OwnerRez, and that's the intended solution for situations like yours where you prefer not to itemize certain charges.
While I understand you're already using that feature for...
Existing early bird and last-minute discounts should automatically convert into Vrbo “promos,” giving them the strike-through pricing on listings.
In addition to that, the new promotions will include:
* Mobile promos (targeted to mobile users)
* One Key member promos (for Expedia Group loyalty members)
Other promo types are already covered:
* New listing promo is supported t...
Hi,
I am trying to customize the look of my 'Book Now' widget to match my website (Red Canoe Lodging), but I am unable to override the default Bootstrap styling on the Header/Jumbotron section.
I have placed custom CSS in the widget settings, but the .jumbotron grey background and default h1 font/color persist despite using:
*
High-specificity selectors (e.g., body .jumbotron).
*...
I never use the new inbox, it's very cumbersome. It creates multiple threads for channel messages and sms, creating confusion.
Legacy inbox is very intuitive and very convenient. It should be the default messaging system.
Ownerrez mentions that legacy inbox will be removed soon. That will be a big mistake, please keep it.
Hey Rich,
I think you've already gotten this sorted, but I did want to drop a note for any other users who may stumble across this post.
When selecting a custom range, it's necessary to select the day of the month along with the month and year. If you only select the month and year, it will move back to the defaulted date range.
Hi Manel - when billing begins in March, Rezzy works like our other premium features: it's applied to all properties if the feature is enabled, even if you exclude certain properties from receiving Rezzy replies. If not set to reply to guest messages, Rezzy will still create tasks and summarize guest sentiment across all bookings.
Reach out to us if you have any further questions. Thanks!
Agreed, it also allows hosts to tailor to season (float tubes in January? Maybe not) and activities available. by Antietam Dome (/forums/users/347473389) – Jan 17, 2026 12:27 PM (UTC)
Emily, I wanted to let you know that this can presently be done. Each optional item can have its availability tied to any number of pricing seasons, so using your example, you can optionally offer Float Tubes on...
Hey Andree!
Could you please submit a ticket to help@ownerrez.com with the ORB#s for the bookings where the cleaning fee wasn't applied so we can take a look? Thank you!
When you connect to Vrbo through their API, Vrbo treats you like a professional partner: they show your listing, but all booking details are handled on your side. However, Vrbo works hard to keep guest communication inside their system to prevent off-platform bookings.
Because of this:
*
Vrbo inquiries cannot be turned into bookings. Guests can only book after the inquiry stage is fini...
Wow, that looks fantastic!
I was thinking of this in terms of "Question: Answer" but it looks like it's really much more like "If a guest asks about x, I'd like you to respond in y way." This is going to be fun!
I too find the new inbox to be too cumbersome. Bad design. I don't know how other services handle a unified inbox, but I always go to the original.
A related change is that texts of sent messages stopped being selectable in order to copy it, that to select them, it's required to click on the text fields, which sends you to another page where you can select it. Makes no sense.
