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  • Forums

    ...is honestly one of the biggest gaps in PM right now.

    We have a bunch of recurring property expenses like thermostats/Jervis, camera subscriptions, pest control, HVAC maintenance, and even annual stuff like smoke detectors. There is no clean way to track and bill these.

    Right now it is either manual charges or tracking outside of OwnerRez, which does not scale and things get missed.

    Even so...

  • Forums

    ...ur needs), and ending up with a PMS that has a lot of functionality and got us on Google Hotels (which has dramatically increased our bookings, hooray!) but is a BEAR to use. The support is terrible, stuff breaks all the time, and it has made my life exponentially harder on a day to day basis... after being with OR for 5 years from the beginning of opening my Inn, it is honestly a tragedy that I mourn...
  • Forums

    That report doesn't have the data we need.

    It has a bunch of stuff under income that shouldn't be (cleaning, management etc)

    and is missing expense that it DOES need (management fee)

    and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which...

  • Forums

    ...ve hundreds of 5-star reviews across all popular platforms. Guests being unhappy does not mean they are indeed unhappy. What I mean is that Airbnb guests tend to act unhappy and come up with nitpicky stuff to extract refunds because Airbnb has trained them to act that way - refunding 30% for just a phone call alleging something is wrong, most of the time requiring no proof from the guest and just takin...