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  • Forums

    Stuff like this is why I haven't activated OR's SMS feature yet, despite being an early proponent of it and asking to be put in the beta.

    I think with as much as the OR system is maturing (including offering channel messaging integrations and SMS functionality), it's past time the OR team develops (or contracts to develop) mobile apps with push notifications and quick access to a messaging inbox. Real...

  • Channel Management » Channel Integrations » Airbnb

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...
  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Core Concepts » Bookings, Quotes, Inquiries

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Rezzy AI

    ...d Directives that Rezzy can reference to really "up her game."

    Frequently Asked Questions (FAQs) () are the questions that guests often ask. Stuff like "Where's the closest corner store?" or "How do I get the grill to light?". Common questions you might include in your guest manual or post in a list on your website. You can set up FAQs under in...

  • Core Concepts » Guests » Managing Guest Records

    ...want the option to remove guest contacts. OwnerRez supports both options.

    OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.

    All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...

  • Messaging » SMS Messaging

    ...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy (
  • Forums

    ...make all those updates in there too, if you want your website to match.  Otherwise your website will not update.  If you’re ok with this, then there’s no issue here.  However, I just don’t need more stuff to do.  

     

    (6)  Their “CRM” which comes with the website, is basically a command center/dashboard which is supposed to control (and automate) all of your email marketing, social media, and bl...

  • Blog

    ...he middle of working on an integration with Pagadito which is entirely based in Central America. That will serve countries like Panama and Costa Rica with native local processing. 

    The new PayPal stuff is finished and mere days away from release. It was a huge update and took a couple extra months to polish it after building and verifying the original integration with PayPal. I'm not sure if that w...

  • Blog

    ...In the above picture, the top booking is a booking that is not API-connected to the channel and only shows the Channel Bridge import. The bottom booking is API-connected and shows the API-connected stuff along with Channel Bridge stuff next to each other. Over time, we plan to add more information here.

    With PMs now using our new "exclude" option on statements, we added Shift + Click so that you c...

  • Blog

    ...ht be laid out.

    ()

    From there, you can add your own text, move stuff around or insert other field codes. You have complete control to do what you want.

    Wondering how your changes will look? We've got you covered on that too. Click the "Preview" button at the top,...

  • Blog

    ...reating Deposits
    * #fees Fees and Adjustments
    * #automatic Automatic Imports for Stripe and Lynnbrook Group
    * #status Deposit Status on Payments and Refunds
    * #history Dealing With Historical Stuff

    * #batch Batch Update
    * #everything-before-july Everything Before July 2022
    * #manual-recording-options Sifting Through Current Transactions to Record
    * #filter Finding and Filtering Depos...

  • Blog

    ...show exact listing location there as well.

    One of the things OwnerRez is known for is our commitment to updating old features with new settings, options and ideas over time. We don't just build new stuff, we watch and maintain the old stuff too. This past week, we added a set of new quote-based field codes to our field codes list which are as follows:

    * QTTAX - The total amount of tax for this quo...

  • Blog

    ...sent to any government. While there are government rules in the US about the adoption of Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do anyway based on our Privacy Policy (/support/...
  • Forums

    ...ve hundreds of 5-star reviews across all popular platforms. Guests being unhappy does not mean they are indeed unhappy. What I mean is that Airbnb guests tend to act unhappy and come up with nitpicky stuff to extract refunds because Airbnb has trained them to act that way - refunding 30% for just a phone call alleging something is wrong, most of the time requiring no proof from the guest and just takin...
  • Forums

    Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part n...
  • Forums

    ...Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part...
  • Forums

    ...Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part...
  • Blog

    ...quotes, and the search page will show the guest and its contact info and notes above any associated bookings, quotes or payments.

    Nothing was removed from the search page, just a bunch of cool new stuff was added!

    The last new feature to mention (whew! 🤕) is that you can remove or disable owners from the PM area. Make a mistake in your data entry or no longer need to manage an owner's property?...

  • Blog

    ...ttps://) means our engineering team is constantly talking with the channels (Airbnb, Vrbo, Booking.com) and putting out updates and tweaks for the new stuff the channels put out. Nearly every release, there is something we're doing that is channel-related because the feature area is so large and involves so many moving parts. In this release, we tweaked...