A new year is here, making January the perfect time to revisit your vacation rental operations and take a fresh look at your OwnerRez setup. 🎆 As plans for the year ahead come together, we've put together a strong lineup of webinars to help you review, refine, and improve your day-to-day workflows.
This month's webinar schedule includes live Demos, Q&A sessions, and Focus Sessions covering topic...
Holidays are a great time to make premium profits because demand for vacation rentals is higher than at most other times! That's why most owners charge premium holiday rates. But the rules surrounding holidays can be complicated, which is why OwnerRez supports three quite different overlapping approaches to them.
* Generic Holiday Settings (#generic)
* Holiday Rates (#rates)
* Spot Rates...
Many OwnerRez users prefer to set up their accounts using our support documents () and videos () .
However, some users would rather have assistance setting up their account. With our ProConnect Service, we take a detailed, hands-on approach to reviewing your account and working with you on everything from listing setup to b...
Regional listing sites are a great way to get exposure in your area. They are more targeted than the big national sites and give a much more friendly and personal touch to guest interaction.
If you're thinking of developing your own site, we've got a write-up about building your own regional site () by our friend Bo...
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New Reason to List on Vrbo: Strike-Through Pricing & Promo Badges 🛒🏷️ Body
Hi [first name]!
If you've been thinking about expanding to Vrbo, now might be the perfect time.
We just released full support for Vrbo Promos - a new feature that helps properties stand out with eye-catching promotional displays. Combined with Vrbo's massive traveler base, this could be a significant oppor...
Directives, or Standard Operating Procedures (SOPs), ensure consistent guest experiences, streamline operations, reduce errors, and maintain quality standards across all properties. They enable staff to handle situations uniformly, protect your business legally, and scale operations efficiently while preserving your brand reputation. Rezzy has three primary data sources:
* Property listing infor...
This isn’t a feature request specifically, but more of a question relating to all feature requests. On a number of threads in this forum I’ve noticed OR staff say something like:
Feel free to share it with likeminded users who would be willing to give it an upvote!
My question is how? How can we share and/or promote features that we think are desperately needed in OwnerRez?
I personall...
As an international customer, I find the appropriation of the “$” symbol to exclusively represent USD both misleading and discriminatory. The United States is not the only country that uses the dollar sign — currencies such as CAD, AUD, BZD, and many others share the same symbol.
If OwnerRez intends to position itself as a truly international platform, then the display of currencies must reflec...
Each year, Vrbo recognizes a select group from its 100+ integrated partners that meet its highest standards for performance and reliability. () The Vrbo Elite designation is the top level of recognition, reserved for partners that excel in technical reliability, listing optimization, booking excellence, and innovative tools.
OwnerRez is proud to have earned Vrb...
Hi Georgie and Sarah,
I asked our devs to take a look at Vrbo's API documentation, and it does not look like Vrbo makes this information available via the API. Unless / until they support that, we'd have no way to pull that data in.
If you look at the guest record directly in Vrbo, it should show you their average star rating as well as the number of reviews they've received, but I don't be...
Thanks for the feedback on support, Guillermo. I'm truly sorry you feel that way, because we pride ourselves on our support - being One Touch Solve and People First.
You are right that we don't answer the phone live because we prefer good support over fast support where we have to pick one or the other. It is not possible to provide good One Touch Solve support by answering the phone, and all o...
Roku "Guest Mode" is the biggest waste of time, and a completely useless feature that vacation rental hosts really can not use!
What Roku fails to mention when promoting this 'feature' is that it only benefits the guest, in that it wipes out their credentials when the Roku is taken out of guest mode.
But do all of the owner's pre-existing settings come back and are available to use again af...
Hi Shannon,
I completely understand why this feels unfair at first glance. It seems like you’re being taxed on money you don’t actually keep, but in reality, you aren’t losing anything in this transaction when the cleaning fee is marked as taxable.
And I do want to start by saying I am not a Tax Expert by any means, so certainly double-check with a tax accountant in your state.
However,...
We are always a bit wary about how much effort to put in to OTA's websites. Effectively doing their work for them. by Richard and Dallas C (/forums/users/347393553) – Oct 21, 2025 6:02 PM (UTC)
Thank you for sharing your thoughts. We completely understand your caution. AutoRank’s goal is to simplify optimization without adding workload for hosts. Our Concierge team ensures listings stay optim...
